Rated 3 out of 5 by Toppy The hotel needs improvement with staff dealing with Guests
The staff at both Guest Servieces & Restaurant were dreadful. They were rude & very unwelcoming.
The room we had was nice but the air condition made so much noise we hardly slept & we had already changed rooms.
We were treated so badly for our stay we will certainly be going back to the hotel we stayed at before our cruise.
December 8, 2014
Rated 5 out of 5 by JaredB Moana Lani Spa
I had one of the best full body massage sessions I've ever had at the Moana Lani Spa. Patti, my masseuse, was amazing and spent an hour working all the kinks and knots out of my back and neck especially. Using a Reiki technique passed down through generations, all the stress and tension melted away under Patti's expert hands. It was just what I needed and I would recommend the Spa with its incredible location (chillout rooms overlooking Waikiki) and especially Patti to anyone. Extremely relaxing and energising.
December 9, 2014
Rated 5 out of 5 by susan20132013 excellent service from Moana staff
the hotel is quite lovely. these front desk staff were very helpful and provided outstanding assistance: manager Joshua Smith, Sam and Steve. the concierge - Cherie - was of great help. the staff of the beach club who provided excellent service were: the outstanding Johnson, Lorqeul [great job], the manager Daniel Texeira, Anne and Erika. there were 2 other ladies who were very helpful too but i didn't get their names. my room was good.
December 5, 2014
Rated 4 out of 5 by Peter1007 Totally Enjoyable Stay in Paradise
Room 1186 (Premium Ocean View with 2 queen rooms) consistent with type of rooms booked directly with Hotel. Requested a King Room at time of booking but not available at check-in. On Arrival, hotel accommodated an early (10 am) check-in. Offered an upgrade, but at an extra $300/night, thought this was a bit an unusual offer. Original booking promised a bottle of champagne to celebrate an anniversary - it never arrived. This was mentioned at check-in the night before departure and was promised it would be addressed - it never happened. Concierge asked about a local attraction (Royal Palace) and given incorrect information. Generally found this service did not have staff with good local knowledge - but still pleasant. Travel Desk very helpful (although sometimes had to wait up to 30 minutes to be seen). Very good breakfast and lunch - very good food and excellent service (recommend the chopped salad and grilled beef salads in particular for lunch). Good historical display on level 2. Hotel overall very well maintained and kept spotlessly clean. In the evening, you hear the Beach Club entertainment in the room (even with the door closed) but not unnecessarily loud to cause disturbance). Fascinated by the almost continual procession of wedding parties in the lobby and grounds. The ginger and pineapple refresher drink available near the check-in was quite enjoyable. Recommend sitting in the rocking chairs and watching the world go by. Also, go to the beachfront to watch sunset. Overall a totally enjoyable 9 night stay in paradise.
December 7, 2014
Rated 5 out of 5 by 70birthday I just love this Hotel.
I first stayed at this Hotel 20 years ago and just returned for my birthday. I am pleased to say it is as wonderful at I remembered it.I felt a 'buzz' walking in the front door. I stayed for a few days before and after a cruise. The accommodation was luxurious and the staff were so pleasant and efficient. I was sorry I could not stay longer. I will look forward to returning to the hotel in the future....I will not wait 20 years next time.
November 30, 2014
Rated 3 out of 5 by ronton Platinum status just doesnt matter here anymore.
Obviously this hotel doesnt value the starwood preferred status. As a platinum member you just come to expect some things from starwood properties. Check in was great (except somehow we got skipped for the lais that the other guests seemed to get) we did get upgraded to a nice room which was awesome, as I park a car, I am ok with the resort fee. In the past at the resort when I have stayed we have had a welcome fruit basket, which I always thought was a nice touch of recognition, but as a business owner I understand cut backs and a changing economy. My bad experiences started with the free continental breakfasts that Platinum guests can now choose as there welcome ammenity. I honestly think the hotel resents giving this out. Our experiences over the first 3 days at breakfast just got progressively worse until I talked to the restaurant manager, then the guest services manager, and no one seemed to have any empathy or see anything wrong with the situation. Again as a business owner, I look at problems as an opportunity to fix the situation which is much better than letting the unhappy guest go away and stew. I found their response to be almost more disconcerning than the original problem (which in fairness they did comp the 2 days breakfasts that we were wrongly charged for) The issue wasnt about the price though for the breakfasts it was about how the restaurant made us feel through using the "coupons" and in each and every case it was far from being a valued platinum member. At a sister starwood property almost next door, the platinum guests get a platinum wrist band for special recognition and preferred seating at the restaurants, not treated like 2nd class citizens.
March 31, 2012
Rated 5 out of 5 by History28 A Jewel in Honolulu
I always wanted to stay at this hotel ever since my wife and I enjoyed Afternoon Tea here earlier this year. There is so much wonderful history about the Moana Surfrider which was also a draw. I was only here for one night as a layover on my way to Hong Kong, but I wish I could have stayed longer.
Arriving at 8 PM, I did not expect that I would receive an upgrade, yet to my surprise, I had a wonderful room overlooking the beach. I also received access to the lounge which offers breakfast and evening snacks.
Check-in and check-out experiences were perfect. Thanks for an outstanding stay and for the managements's efforts to recognize platinum guests.
November 15, 2014
Rated 3 out of 5 by smtravel Got off to a bad start
I reserved a room with a balcony & partial ocean view via SPG points. Upon arrival I was checked in by a cold & unhelpful woman at the front desk who put my girlfriend & I in a tiny room the size of my closet with no balcony & no view in the back of the hotel on the street side. After complaining & having to put up a fight they switched me to the proper room so what started off to be a very bad first day got sorted out in the end but should have been avoided in the first place.
November 24, 2014