Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

  • 2365 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • États-Unis
  • Carte

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Rated 4 out of 5 by 756 reviewers.
Rated 2 out of 5 by Severely disappointed Recently stayed at the hotel for 2 weeks for an Air Force TDY. If I wouldn't have been working so much, I would have left this hotel in a heartbeat. I understand that using the military rate won't get me the penthouse suite, but the Banyan City rooms are terrible. Historic = untouched for years. I had to repeatedly check the windows to see if they were open because the street noise is so loud. I could also hear every move made in adjacent rooms. Parking is 2 blocks away. The room was very small and constantly damp. Bathing suits have no chance of drying out. The thermostat reset itself to 60 degrees multiple times per day. The TV picture skipped almost constantly, and was absent on a few occasions. On a positive note, the lobby and location are beautiful. No issues with the staff either, but I'd rather take care of myself than have someone wait on me. May 3, 2015
Rated 5 out of 5 by Top Notch service I am such a stickler for service and the Moana Surfrider in Waikiki has exceeded my expectations in this area. Not only is it a beautiful hotel, but the service was exceptional! From the valet to front desk to food and beverage then to housekeeping. The staff was very friendly and accommodating! This place is not only for the individual trying to relax and enjoy the ambience of our tropical surroundings, but also for the young little ones as well. In fact, they were so nice to give my two little ones robes for their stay. We will be back! April 29, 2015
Rated 5 out of 5 by Legendary Palace of Waikiki - Elegant Class. OVERALL IMPRESSION: Fantastic Legendary Beach Front Hotel in the HEART of Waikiki. Epitome of a Westin hotel with 5 star class. Great friendly and professional service with Aloha spirit. There is nothing more spectacular and memorial that sitting at the world famous Banyan Courtyard bar enjoying a mai-tai and watching the gorgeous surf and beach of Waikiki beach with Diamond Head in the background; one of the most Romantic hotel setting on Oahu. SPG RECOGNITION: I got a fantastic upgrade room. Great FD attentive service! THE ROOM: Classy elegance with Hawaiian motif and always well maintained and clean. LOCATION: Does not get any better, as the First Lady of Waikiki is literally in the heart of Waikiki; beach side. EXCEEDED EXPECTATIONS: The Beach Club is by far one of the best hotel club in the US. Fantastic regional Hawaiian cuisine. The service is impeccable and genuine. EXTREMELY BELOW EXPECTATIONS: Nothing. April 26, 2015
Rated 5 out of 5 by A Great Hotel The 1st lady is a great hotel. Great staff. Steve on the front desk and Anne in the Beach Club should be singled out. April 20, 2015
Rated 3 out of 5 by Not an SPG 6 hotel! If you are used to staying at one of the higher end SPG properties DO NOT book this hotel. Lobby is beautiful , rooms are old dirty outdated and sad. Bland beige ....Not at all what I have come to expect as an SPG gold member. Carpet is stained , bathroom floor has been dirty for 3 days since we checked in. Staff seems nice but this hotel deserves an SPG downgrade! April 18, 2015
Rated 5 out of 5 by Staff is an Outstanding Example of Aloha Spirit The pool, Surfrider Cafe & Guest Services staff are unsurpassed for their willingness to make guests feel "special" about staying at this Westin property. Their spirit of Aloha is genuine & contagious. In fact, you'll even bring some home with you upon return. This staff is the epitome of what guest relations/service is supposed to be. They are proud hosts & do everything to make certain that you too are proud to be served by them. April 14, 2015
Rated 4 out of 5 by Beautiful hotel. I love this hotel. It's the most beautiful hotel on the island. The only two things I would suggest that needs to change is the beds are not at the same level to the hotels standards. I had two beds in my room and the mattreses needed to be changed out the were worn on one side and that made an uneven sleep. My back was sore each am. And the other improvement needed is to add more vegetarian options on the menu. April 11, 2015
Rated 5 out of 5 by A Grand Lady indeed! We booked a standard room with cash and points. Days before our trip I called SPG to ask about any upgrade possibilities. None were available but she would make a note and at check in maybe they could do something. Upon arrival we were upgraded to a full ocean view room! We would never spend that kind of money on a room so we were thrilled. Now that's five star service. The hotel is beautiful and yes, the bathroom is very small but real estate is at a premium here. I can't stop looking at my full ocean view! April 7, 2015
  • 2015-05-04T19:32:42.242-05:00
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