Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

  • 2365 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • États-Unis
  • Carte

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Rated 4 out of 5 by 719 reviewers.
Rated 5 out of 5 by A Jewel in Honolulu I always wanted to stay at this hotel ever since my wife and I enjoyed Afternoon Tea here earlier this year. There is so much wonderful history about the Moana Surfrider which was also a draw. I was only here for one night as a layover on my way to Hong Kong, but I wish I could have stayed longer. Arriving at 8 PM, I did not expect that I would receive an upgrade, yet to my surprise, I had a wonderful room overlooking the beach. I also received access to the lounge which offers breakfast and evening snacks. Check-in and check-out experiences were perfect. Thanks for an outstanding stay and for the managements's efforts to recognize platinum guests. November 15, 2014
Rated 5 out of 5 by The best hotel I have ever stayed! I have stayed in several 5 star hotels in some countries. But I think this is the best hotel experience I have ever had. Everything was so great: the atmosphere, service and restaurants etc. It was such a loveable hotel! November 10, 2014
Rated 5 out of 5 by Fun in the sun Overall it was a great stay the beds are very comfortable I would definitely return here again. November 17, 2014
Rated 4 out of 5 by good service Whenever I needed some assistance I received a good customer service from your staff. November 13, 2014
Rated 3 out of 5 by Platinum status just doesnt matter here anymore. Obviously this hotel doesnt value the starwood preferred status. As a platinum member you just come to expect some things from starwood properties. Check in was great (except somehow we got skipped for the lais that the other guests seemed to get) we did get upgraded to a nice room which was awesome, as I park a car, I am ok with the resort fee. In the past at the resort when I have stayed we have had a welcome fruit basket, which I always thought was a nice touch of recognition, but as a business owner I understand cut backs and a changing economy. My bad experiences started with the free continental breakfasts that Platinum guests can now choose as there welcome ammenity. I honestly think the hotel resents giving this out. Our experiences over the first 3 days at breakfast just got progressively worse until I talked to the restaurant manager, then the guest services manager, and no one seemed to have any empathy or see anything wrong with the situation. Again as a business owner, I look at problems as an opportunity to fix the situation which is much better than letting the unhappy guest go away and stew. I found their response to be almost more disconcerning than the original problem (which in fairness they did comp the 2 days breakfasts that we were wrongly charged for) The issue wasnt about the price though for the breakfasts it was about how the restaurant made us feel through using the "coupons" and in each and every case it was far from being a valued platinum member. At a sister starwood property almost next door, the platinum guests get a platinum wrist band for special recognition and preferred seating at the restaurants, not treated like 2nd class citizens. March 31, 2012
Rated 4 out of 5 by Changes. . .not for the better If you stayed at the Moana in the past, you may find the recent changes startling. Gone are all of the special amenities that made the Moana the crown jewel of Waikii. Gone are the welcoming leis at the front door, the magnificent Hawaiian floral displays in the front lobby, the classical harp in the morning, Hawaii Calls, the local craft displays on the verandah, the true sense of Aloha. The Moana was known for classical Hawaiian elegance - truly a step back in time.. .It's now, well, its a Westin. Nothing really wrong with the Westin brand however the Moana was unique. We missed the true Moana experience. July 30, 2014
Rated 5 out of 5 by A Memorable Vacation Whether you’re travelling on business or for pleasure, the Moana Surfrider is the “perfect” hotel for you. My family and I returned last Friday after a week-long vacation in Honolulu. We upgraded our room to a Tower Suite and felt it was worth every cent! The ambiance is perfect, the room was clean and the staff was extremely attentive. I must, however, call your attention to two outstanding individuals who made our stay at the Moana Surfrider so much more enjoyable --- Roxanne Hashim (Guest Services) and Karen (Beach Club Lounge - a great addition!). The service Roxanne and Karen provided during our stay was exceptional. They are friendly and dedicated – the consummate professionals. I have stayed at many hotels across the U.S. and found most of them to be quite accommodating and the staff generally friendly. However, both Roxanne and Karen have far outpaced every one of them. Their “can-do” attitude and responsiveness are what set the Moana Surfrider apart. Also, given her extremely busy schedule, Roxanne personally checked in on us to ensure that our needs were met. Simply put, the service at this hotel is First Rate! I would definitely recommend the Moana Surfrider to friends and family, and I am certain I’ll be back on an annual basis and hope to get the same quality of service when we return. I wish everyone at the Moana Surfrider all expanding success as they continue the traditions of serving their community and the traveling public. “The First Lady of Waikiki” deserves to shine and be proud forever. Surely it will do so in Roxanne’s and Karen’s care. Kudos Roxanne! Thank you again for all you've done for us. Undoubtedly, I will be in touch to schedule our return in 2015. And Karen, we still love papayas! October 5, 2014
Rated 3 out of 5 by Suggestions 1. Bathroom ceiling had mold over entrance door that was growing during our stay. 2. On our first full day we left the room at 7am and it wasn't made up until 2:30-inconvenient. 3. The main reason we go to the Moana Surfrider is for the relaxed island atmosphere. No longer does the back porch offer that relaxation. There are 2 or 3 computers set up at each high top table doing business, while people are talking loudly on cell phones in the lounge chairs. there was even a man pacing back and forth under the Banyan tree while on a business call on his bluetooth. I could not read my book or a newspaper with all the business going on. I felt like I was in New York. I come to Hawaii to relax, not to listen to overwrought techies. It ruined the Banyan Courtyard serenity. Put them in their own room! This is our 8th stay at Surfrider. February 3, 2013
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