Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

  • 2365 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • États-Unis
  • Carte

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Rated 4 out of 5 by 683 reviewers.
Rated 3 out of 5 by Nice hotel, bad front desk SPG status doesn't appear to count for anything in this hotel. February 4, 2013
Rated 2 out of 5 by Below Westin's usual experience Unfriendly and slow staff. Very plain room. Disorgainized. June 9, 2012
Rated 2 out of 5 by Not up to Starwood or Westin Standards Location is great but the service has a lot to be desired. June 12, 2012
Rated 3 out of 5 by AVERAGE HOTEL IN PRIME LOCATION starwood member not given a starwood room or upgrade August 1, 2013
Rated 5 out of 5 by Cozy bed! Room was a bit small but everything else was PERFECT! August 22, 2012
Rated 5 out of 5 by Great visit Very relaxing vacation that exceeded expectations. December 14, 2012
Rated 5 out of 5 by great hotel great place to stay in Hawaii, excellent service! April 18, 2013
Rated 3 out of 5 by Nice Family Hotel Great beach amendities, staff very attentive. August 15, 2013
Rated 5 out of 5 by Excellent Hotel Beautiful hotel, great service & great position January 13, 2013
Rated 5 out of 5 by HOTEL EXPERIENCE BEST HOTEL I HAVE EVER STAYED AT. KEEP IT UP. August 12, 2012
Rated 5 out of 5 by Mr great location and staff for this hotel August 27, 2013
Rated 5 out of 5 by beatiful hotel wondeful oldstyle hotel, we had a great time October 28, 2012
Rated 5 out of 5 by great service Everyone here was so nice and accomidating. December 16, 2012
Rated 4 out of 5 by Beautiful hotel The hotel common areas are stunning. The hotel is called the first dame/lady of the hotels in Waikiki. We stayed in one of the tower rooms with a pretty much full ocean view, on the Diamond Head side. We were told it was a premier ocean view room, but if you look at the interactive diagram of the hotel on the website, the room we were in was considered a deluxe ocean view room, meaning not as nice. The front desk said the diagram was incorrect, that changes had been made, and we were indeed in a premier room. We were only on the third floor, below us was an extended concrete overhang which affected the view to an extent. Nevertheless, we did indeed have a view of the ocean, beach, Diamond Head, and the courtyard, just not from high up. I was told (not from a hotel employee) that anyone staying on the upper floors paid a premium for those rooms. Our package also included the daily breakfast buffet, which was wonderful as we then only needed to figure out what to do for dinner - no need for lunch. The waitstaff at breakfast were friendly, efficient, and a couple of the gentlemen had great senses of humor. Our room was quite large and noise-proof, unlike rooms in the original building, from what I've heard/read. Great decision to stay here. January 30, 2013
Rated 4 out of 5 by J Great location, great views, small rooms January 28, 2013
Rated 5 out of 5 by Great location Quiet ! On the beach ! Excellent Staff ! February 23, 2013
Rated 5 out of 5 by Hotel overall Great stay at a great hotel September 29, 2013
Rated 3 out of 5 by Not enough seats on beach Beach not fun because no. Seating. August 2, 2012
Rated 5 out of 5 by This hotel has a great features This hotel is in perfect location March 19, 2013
Rated 4 out of 5 by The Veranda Won Me Over If not for the hotel's veranda I would have been disappointed in my stay. As far as traditional rooms go, it's a no-win situation regardless of which wing you stay in. The rooms in the Banyan Wing, to which I was originally assigned, are charming but sooooo small and have no lanai. I asked to be switched to a room in the Tower Wing instead, and while the rooms are spacious enough, the rooms are drab and dated, the bathrooms are lacking in counter space but not limescale, and the lanais are small and boast a view of ... the hotel next door. The answer to the unappealing rooms? Stay out of them as much as possible and, if not sightseeing, hang out on the wonderful veranda or in the beautiful lobby and gawk at all the Japanese wedding parties. I also dined at the Beachhouse, the hotel's signature restaurant, and I very much enjoyed the experience -- again, out on the veranda -- as well as the food (steak) and the service. To encapsulate: When I first checked in, I thought, "What a waste of my Starpoints since I don't care for Waikiki anyway," but by the end of my stopover stay I was thinking that whenever I visit one of the islands I'll make a point of connecting through Honolulu just so I can stay at the MS. Yeah, that's how much I loved the veranda. March 1, 2013
Rated 5 out of 5 by outstanding place cant wait to stay there again June 16, 2013
Rated 5 out of 5 by very good It was very good. Thank you. December 16, 2012
Rated 5 out of 5 by this is our favorite hotel. outstanding and friendly. July 15, 2013
Rated 5 out of 5 by Great stay and fantastic location on the beach Shameful internet speed!! February 8, 2013
Rated 5 out of 5 by Warm inviting feeling... Friendly staff/clean room August 14, 2012
Rated 3 out of 5 by Smoke Smell and Bugs The Hotel looks nice but the service is not that great. We used our points for 7 free nights and got an ocean view room. First of the all the rooms were tiny and since the ventilation systems were all connected we were receiving cigarette smoke in our room. I wouldn't mind so much if my wife wasn't pregnant. When we told the front desk, they sent a security office who told us he would try and find the source. This happened for 3 days in a row 2-3 times a day. As it did not get resolved they moved us to the other side which was a little larger. I have to admit the views from the room was beautiful. Once we got to the 2nd room there were little bugs everywhere. We told management and they sprayed the room but it's like ants. It won't go away. We were frustrated but they told us all of the rooms were booked so they can respray the room. Overall the lady who checked us in at the front desk Irene in the Gold Platinum line was really nice and the person who came to fix our sink was also great. Other than that Room service menu took 3 hours to come (Really a menu) and security was not much help. Overall I would not recommend the ocean view rooms as if I had to pay money for the rooms I would have been less patient. Oh and food is overpriced ie fries and coke was 20 bucks November 16, 2012
Rated 5 out of 5 by Serenity I live in Hawaii, and decided on a "stay-cation" in Waikiki. Waikiki is an unusual choice as it is very touristy. However, I had always wanted to stay at the Moana Surfrider. It was a decision well made. At the end of my stay, I wrote the following in my journal: marvelously comforting and relaxing. Maybe it was the awesome ocean-view. Maybe it was the total attentiveness of the waiter at breakfast. Maybe it was curling up in a cushy lounge-chair reading a book with a great cup of Kona coffee. Maybe it was lounging by the pool reading that same good book with full access to waiters to bring you drinks or munchies. Maybe it was relaxing with a cold beer under the banyan tree listening to easy rock. Maybe it was rocking in the rocking chairs on the front veranda with total strangers and admiring each bride and groom that departed through the front doors and sharing our thoughts. Maybe it was that no one questioned whether you fit into the right economic class to be there. Maybe it was the "heavenly" beds that caressed you to sleep. Maybe it was the kindness of the check-in clerks or the smiles of the cleaning staff in the hallway. I could probably continue on but the point is already well made. I was sold. THAT is customer service. The historical atmosphere is blended perfectly with the modern comforts and amenities. June 8, 2012
Rated 4 out of 5 by location perfect, customer service ordinary I regularly visit the Surfrider and love the location and facilities. Rooms have had a cheap upgrade, and new furniture has peeling laminate on chest of drawers, the desk chair is uncomfortable if you need to work from. The hand shower holder was broken and the water diverter also broke so needed to call maintenance. Light comes in around the front door frame at night. Very annoying. Room cleanliness is ordinary and not detailed as expected of a renovated hotel. Staff (front desk) do the minimum and do not go out of their way to assist. I arrived at 830 in the morning and was told I would be called as soon as a room available - nothing until around 2 pm? I was not called (though told I would be called) and had to approach desk. Was told because I didnt have a room I could not get internet access even though I was checked in and waiting! Compulsory resort charge of $30 per day is added to the daily charge. It really should be included in the advertised rate or the guest should be able to opt out. The pool staff are a bit hit and miss. Some days they want all your details for a towel other days they just hand you out the towels. The gym is great and is being upgraded, has plenty of equipment and would suit the majority of regular gym users. The location and facilities are great, day spa (inc yoga) staff are great, service at the pool/beach and restaurant is slow and not of the standard expected. November 7, 2013
Rated 3 out of 5 by location perfect, customer service ordinary I regularly visit the Surfrider and love the location and facilities. Rooms have had a cheap upgrade, and new furniture has peeling laminate on chest of drawers, the desk chair is uncomfortable if you need to work from. The hand shower holder was broken and the water diverter also broke so needed to call maintenance. Light comes in around the front door frame at night. Very annoying. Room cleanliness is ordinary and not detailed as expected of a renovated hotel. Staff (front desk) do the minimum and do not go out of their way to assist. I arrived at 830 in the morning and was told I would be called as soon as a room available - nothing until around 2 pm? I was not called (though told I would be called) and had to approach desk. Was told because I didnt have a room I could not get internet access even though I was checked in and waiting! Compulsory resort charge of $30 per day is added to the daily charge. It really should be included in the advertised rate or the guest should be able to opt out. The pool staff are a bit hit and miss. Some days they want all your details for a towel other days they just hand you out the towels. The gym is great and is being upgraded, has plenty of equipment and would suit the majority of regular gym users. The location and facilities are great, day spa (inc yoga) staff are great, service at the pool/beach and restaurant is slow and not of the standard expected. November 3, 2013
Rated 1 out of 5 by A bad experience for us We had a street facing room in the historic wing of the hotel for 4 nights in room 432. The street noise is very loud but nothing compared to the horrible neighbours we had in the adjoining room who shared our balcony. They drank and smoked and were excessively loud for 2 nights then argued through the day. We called security 3 times through the second night they were there(around 10.40pm, 2.30am then 4.30am) but they didn't quiet down and security did nothing to stop them. We got no sleep for two nights and were exhausted all day from the lack of sleep and it totally ruined our holiday. My husband had only come from Australia for 4 days so it was hard to get that pleasure of the Moana Surfrider when you have dreadful guests beside you and security not protecting your peace and quiet. They should have been evicted or we should have been refunded. Todd (the manager) did offer us a breakfast and then delivered a wine & cheese plate to our room which we appreciated. It's just that the noise was too loud for anyone to enjoy. The carpet was also in need to a clean and the shower looked tacky. Everyday the room was stocked differently and three times I had to ask for somethings that the cleaners had forgotten. On a positive side - the $30 resort fee is reasonable is you use the parking/yoga/aqua/phone and water, which we did everyday. Matt and Kristel are the best. March 3, 2013
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