Rated 5 out of 5 by Muriata Surfrider is terrific
A very nice and comfortable place to stay. The people who work in this hotel are terrific.
October 16, 2013
Rated 2 out of 5 by WCMC unacceptable experience
As a long time SPG member we always expect to be dealt with in a straightforward and polite manner. Upon check in we were given an upgrade to a partial ocean view. The front desk person made it sound like an awesome deal and that he was doing us a big favor. Upon arriving at the room we soon realized that you have to go outside on the balcony and peer over to see anything. We were also given a room right next to the elevators. The room's AC also failed. We finally had to talk the front desk into allowing us to switch rooms at 11 pm. They were reluctant to do so. I finally spoke with the front desk manager the next morning and she admitted that check in personnel will often 'mis-speak' upon check in to make things sound better than they really are knowing they won't have to deal with the customer once they walk away. This is wholly unacceptable and not what customer service and especially Starwood should stand for. In the end we were comped the $31 resort fee- big deal.... Btw, I understand that this resort is on Waikaki Beach, but $34 for a cheap breakfast buffet and $12 for a Mai Tai- it's legal robbery. the property is beautiful, but the staff was misleading and reluctant to help until pushed.
October 16, 2013
Rated 5 out of 5 by Joey54 This hotel has great features
Everything was great. Our check in girl was very helpful and accommodating.Great room.
November 6, 2012
Rated 5 out of 5 by Brad48 Elegant,gracious,accommodating,and (!) casual
Everyone bent over backwards to make our stay restful and pleasing...and we felt it!!!
October 4, 2012
Rated 5 out of 5 by Angela48 Beautiful Experience
We thoroughly enjoyed our stay at the Moana Surfrider & intend to stay again Jan 2014.
January 13, 2013
Rated 4 out of 5 by Paronson Enjoyed our stay
Wonderful location and ambience. Only complaint was shower didn't drain efficiently
March 6, 2014
Rated 4 out of 5 by Edits Ms. Edith
Location is excellent, the staff are great. Everything is close by.
May 30, 2014
Rated 4 out of 5 by kevyee Beautiful hotel
Excellent location, beautiful hotel, and helpful staff.
June 21, 2014
Rated 5 out of 5 by OttawaMC Perfect Holiday !!
Best location and beautiful hotel.
Staff were very friendly and helpful.
May 5, 2014
Rated 4 out of 5 by Djan This hotel is the best choose in Waikiki
very good location, excellent a beach, perfect service and nice view from window.
August 29, 2012
Rated 4 out of 5 by FOURTUNE500DIRECTOR Perfect Location
Amazing location and very good service!
Worth the extra money to be on the beach!
January 31, 2013
Rated 5 out of 5 by pedro location
the location was awesome and the quality and classiness of the resort was perfect
June 10, 2013
Rated 5 out of 5 by lj62 Outstanding Features
This hotel was built in early 1901 and is a beautiful building inside and out.
April 14, 2013
Rated 5 out of 5 by BBZ76 BBZ
I will definetely come back to Waikiki and choose the Moana Surfrider Hotel.
December 13, 2012
Rated 5 out of 5 by Rocko Excellant staff
Staff friendly and helpfull. Room very comfortable, heavenly beds the best.
November 18, 2012
Rated 5 out of 5 by CM16 Love this hotel
One of the best things about Waikiki. Gorgeous old hotel loaded with charm.
February 28, 2013
Rated 5 out of 5 by lsvl Amazing Staff. Great Service
Every employee I can in contact with was happy, gracious and helpful.
March 17, 2014
Rated 4 out of 5 by JL2013 Tours and Activites
Roxanne in Tours and Activities was extremely helpful and professional.
February 7, 2013
Rated 5 out of 5 by Rick25 Great Hotel - Room had a musty smell
The floor was damp by the frig, which caused the room to smell musty.
October 2, 2012
Rated 4 out of 5 by Roberth perfect
I could not fault my stay at the hotel. this is splendor at its best.
November 28, 2012
Rated 5 out of 5 by Redwing hotel has great features
First time here. Great staff, clean room, great service, great views!
February 9, 2013
Rated 5 out of 5 by djq2012 best beach location
hotel continues to exceed high expections. best beach front location
December 28, 2012
Rated 5 out of 5 by Gail Great location
A lovely, historic , property with character and wonderful staff .
April 5, 2013
Rated 3 out of 5 by sfdb Nice hotel, bad front desk
SPG status doesn't appear to count for anything in this hotel.
February 4, 2013
Rated 5 out of 5 by Rashnap Fantastic Hotel
Excellent service and great view from the ocean view rooms.
March 14, 2014
Rated 3 out of 5 by Lucille33 Old Work Charm
A great place with stunning views and incredible ambiance.
March 4, 2014
Rated 5 out of 5 by aaah13 Great place
It was well woth the wait to stay here!
June 1, 2014
Rated 2 out of 5 by burk Below Westin's usual experience
Unfriendly and slow staff. Very plain room. Disorgainized.
June 9, 2012
Rated 2 out of 5 by EastCoasters123 Not up to Starwood or Westin Standards
Location is great but the service has a lot to be desired.
June 12, 2012
Rated 5 out of 5 by Sparkles Cozy bed!
Room was a bit small but everything else was PERFECT!
August 22, 2012