Rated 5 out of 5 by Javier1225 Wonderful, Rich History
This was a wonderful hotel to stay with a rich history and past. I highly recommend it.
August 10, 2014
Rated 4 out of 5 by jljkl39 Good location
good location and historic ambiance
August 9, 2014
Rated 3 out of 5 by Annoyed59 Bathrooms and housekeeper issues
The bathroom has no fan or ventilation and the closet is in the bathroom. Ones clothes gets wet from all the steam and humidity from the shower which is annoying. The housekeeper didn't replace the toiletries for 3 days. There was 4 of us and she simply forgot or neglected. Had to call to request more. Basic service not up to standard. Not expected from Westin, especially in Hawaii. Disappointing.
August 9, 2014
Rated 5 out of 5 by Mezzee Moana Hawaiian Paradise
The Moana Surfrider is Hawaii. The most beautiful hotel on Waikiki beach with the feel of Aloha.
August 7, 2014
Rated 5 out of 5 by Fumio Fantastic
It was great pleasure for us to stay in this hotel.
The location that is walking distance from Waikiki main street and beach let us relief and feel convenience.
The room is also nice, we could get partial ocean view in spite of low rate.
All staffs are really kind and have taken care of us deeply.
August 6, 2014
Rated 3 out of 5 by DPMs Can do a lot better
Eating options limited and expensive, too many add on costs which should be included in high tariff paid. Beach Club complete waste of time and limiting access frustrated many guests. Non hotel guests using facilities made most facilities crowded and waiting time was excessive.
August 6, 2014
Rated 5 out of 5 by cbuado115 Awesome
As soon as we walked into the hotel, my new wife and I were in awe! We loved everything about it. The staff was extremely friendly, food was delicious, and the location was perfect. We didn't get a chance to use any of the amenities of the hotel but everything looked great!
August 6, 2014
Rated 2 out of 5 by Biztraveler65 This hotel was a let down
Noisy room even on inside courtyard. Very small room and bathroom. Shower dirty. Never called me like they said they would when the room was ready. Told me I got upgraded as a platinum member to an oceanfront room and I did not. Outside waitress had to be called over several times to assist. Valet and bartender on terrace were excellent.
August 3, 2014
Rated 4 out of 5 by TJ01 Great holiday
This was our first time to Waikiki. The hotel is in a fantastic location. Our beach facing diamond wing room was quiet and comfortable. We enjoyed our stay and would definitely recommend this hotel to others.
August 2, 2014
Rated 5 out of 5 by cla62 this hotel is central, comfortable with all guests treated equally.
I recently stayed for 7 days.The beds were truly amazing, wide range of options within hotel and also within area.Lots of choice both in hotel and in vicinity for food, beverages etc.Spa was best I have ever used.
August 1, 2014
Rated 5 out of 5 by BANYON22 BEST LUXURY VALUE IN WAIKIKI
The following review is posted on Trip Advisor. Please note that I would have rated Food & Beverage as excellent however the Ocean Club breakfast protein offerings were poor.
The Westin Moana Surfrider Waikiki Beach never disappoints. It is the best value luxury property on Waikiki beach. The staff was wonderful especially Khola who met us at the SPG check in desk. This Hotel is Hawaii's most historic beauty, from the front veranda rocking chairs, to the lobby staircase, pool area, hula lessions, Waikiki Beach and more, this hotel is Hawaii at its best. We booked the New Ocean Club rate, it was a GREAT value and a wonderful setting for Breakfast and evening appetizers accompanied by local wines and beers.
Simply the BEST !!.
August 1, 2014
Rated 5 out of 5 by Mel422 Beautiful hotel!
Beautiful grounds and fabulous customer service. The men who greeted me when I drove up to the hotel, the check-in staff, and the concierge were all so friendly and filled with aloha! Anytime I called customer service or housekeeping, the service was quick and very helpful!
July 31, 2014
Rated 5 out of 5 by Whitney11 Great hotel
This hotel is in a great location and our room had a wonderful view.
July 30, 2014
Rated 4 out of 5 by CAS17 Changes. . .not for the better
If you stayed at the Moana in the past, you may find the recent changes startling. Gone are all of the special amenities that made the Moana the crown jewel of Waikii. Gone are the welcoming leis at the front door, the magnificent Hawaiian floral displays in the front lobby, the classical harp in the morning, Hawaii Calls, the local craft displays on the verandah, the true sense of Aloha.
The Moana was known for classical Hawaiian elegance - truly a step back in time.. .It's now, well, its a Westin. Nothing really wrong with the Westin brand however the Moana was unique. We missed the true Moana experience.
July 30, 2014
Rated 2 out of 5 by Porky50 Moana Surfrider
We stayed in this hotel as part of a 40th anniversary trip to Hawaii. We enjoyed the common areas, location, and historical aspects of this hotel. However, our room and bath in the older section of this hotel were EXTREMELY SMALL and CONFINING. The check-in staff told us that "the hotel was very busy and this was all that was available." What was the point of making a reservation months in advance or being a resort owner if we had to take whatever was left over? We did enjoy the view of the courtyard and banyan tree. The pool area is very small with limited seating--there was never anyplace to sit. The concierge was not very helpful or enthusiastic. She seemed bored and disinterested in our questions and answered very minimally. We ended up figuring things out for ourselves. The common area entertainment was good, especially the piano player/singer on Saturday night in the lobby...excellent! We were somewhat disappointed in this hotel and would probably choose a different one in the future.
July 28, 2014
Rated 4 out of 5 by person person
pricey didn't have breakfast plan
July 25, 2014
Rated 5 out of 5 by lauvic Beautiful
A beautiful hotel, with fantastic customer service, rooms are elegant and lovely and clean. Location is the best in Wakiki, there really is not much to complain about, only thing maybe worth mentioning, queen size beds would be nice rather than double size, other than that, perfect.
July 24, 2014
Rated 5 out of 5 by none525 We always stay at this hotel.
Once again, we had a great experience. The hotel is historic and beautiful. The banyan court has great drinks and friendly staff. The formal restaurant is excellent. Very good live music.
July 24, 2014
Rated 4 out of 5 by Karray34 Beautiful hotel, excellent location
This is a very beautiful hotel in an excellent location in Waikiki. Our room was nice and had a side view of the ocean. I would have preferred a better view. Being an SPG Gold member, I would have hoped to be upgraded to a room with a better view. I used my Starpoints to stay here. I didn't like that I was charged a high daily resort fee when I was using A LOT of points to stay there! I also did not like that they charge for beach chairs and umbrellas when I was being charged a daily resort fee. There weren't very many chairs around the pool and you had to get up super early to get a chair. They have an outdoor restaurant that takes up much of the space near the pool. It would be nice to make more space for chairs around the pool. Besides those few annoying things, everything else was wonderful.
July 23, 2014
Rated 4 out of 5 by strieter Beautiful Setting - Aloha Paradise !
I can't think of a place I'd rather stay in Hawaii.
July 22, 2014
Rated 3 out of 5 by Moonflowe Great Location
The location of this hotel is great and the main building is beautiful but for the rest, there is nothing really special about this hotel esp it's service. We have been to better hotels of the same category.
July 20, 2014
Rated 5 out of 5 by Hasl2014 Perfect location
The Moana is in a perfect location with regards to local shops and restaurants and the beach is just a few steps away. I especially enjoyed the afternoon tea in the hotel restaurant. The room was clean and comfortable and the staff was welcoming and accommodating. I would definitely stay here again.
July 18, 2014
Rated 4 out of 5 by Jerica Beautiful Hotel
My Families experance was all good until, I tried to call for a late check out. I was told that my room was not available for late check out.
I explained that we were running late & would not be back in time. She told me there would be a charge, I question how much, her answer was how late? She was rude & not helpful at all. Did not treat me as a SPG member. Iv always had staff bend over backwards to help. She had none. We ended up checking out on time, but was very concerned and rushed. However this is a beautiful hotel & would stay again, just hoping that representives will have a better day when I return.
July 17, 2014
Rated 5 out of 5 by CathyJohn So enjoyed the new club!
Our room was not what we hoped for the first night so the staff was kind enough to find a room we enjoyed greatly. The new club was great for rest and delicious snacks.
July 16, 2014
Rated 5 out of 5 by Moly65 Great hotel
A fantastic hotel the staff were very friendly and the food and location were great. Would highly recommend this hotel
July 16, 2014
Rated 5 out of 5 by Lucian Moana Surfrider is an amazing place to live in
All the amenities that this resort includes make you feel you are in paradise. The resort completes the Hawaii experience and is not separated from the beach and the ocean but tied together.
July 15, 2014
Rated 5 out of 5 by Gizmo7 Absolutely Amazing
All of the hotel services were without flaw. We have never experienced the quality of staff, food, drinks and overall happiness of the guests we met. We will return!
July 13, 2014
Rated 1 out of 5 by Wastedvacation Worst Starwood Experience in 30 Years
Our two rooms were "upgraded" due to our Platinum membership to a Tower room overlooking the street/construction site. Street noise all night long and then work trucks beginning at 5:00 a.m. Asked to be moved but we never were. I asked for compensation (points or a discount for the stay) and the manager responded by removing the mandatory $31 daily resort fee from one of the rooms! Would not stay here unless you want to be treated like stool.
July 13, 2014
Rated 3 out of 5 by JRMTK Hotel needs improving
We stayed for 10 days.This was our fourth stay here. The quality has dropped compared to previous years. The hotel history and location and the banyan tree court is what has kept us coming but probably not next time.
July 12, 2014
Rated 4 out of 5 by KeithJuly2014 Great staff
I wanted to make sure Stephen Zorichak is recognized for his helpfulness, kind and customer service oriented demeanor. He really helped us out and I appreciate it. Noy was also helpful, as well was the entire staff at the breakfast place there.
I felt that the bar area by the beach was a bit dirtier than you would want. Lots of cups lying around and in the bushes.
July 10, 2014