Rated 5 out of 5 by RFBLJoLx Staff is an Outstanding Example of Aloha Spirit
The pool, Surfrider Cafe & Guest Services staff are unsurpassed for their willingness to make guests feel "special" about staying at this Westin property. Their spirit of Aloha is genuine & contagious. In fact, you'll even bring some home with you upon return. This staff is the epitome of what guest relations/service is supposed to be. They are proud hosts & do everything to make certain that you too are proud to be served by them.
April 14, 2015
Rated 4 out of 5 by Kathygrace Beautiful hotel.
I love this hotel. It's the most beautiful hotel on the island. The only two things I would suggest that needs to change is the beds are not at the same level to the hotels standards. I had two beds in my room and the mattreses needed to be changed out the were worn on one side and that made an uneven sleep. My back was sore each am. And the other improvement needed is to add more vegetarian options on the menu.
April 11, 2015
Rated 5 out of 5 by Mumzy A Grand Lady indeed!
We booked a standard room with cash and points. Days before our trip I called SPG to ask about any upgrade possibilities. None were available but she would make a note and at check in maybe they could do something. Upon arrival we were upgraded to a full ocean view room! We would never spend that kind of money on a room so we were thrilled. Now that's five star service. The hotel is beautiful and yes, the bathroom is very small but real estate is at a premium here. I can't stop looking at my full ocean view!
April 7, 2015
Rated 4 out of 5 by YourGuest666 Great Hotel
Great hotel right in the middle of the city next to many shops and restaurants. Conveniently right next to the beach with tons of really nice staff.
April 2, 2015
Rated 5 out of 5 by richarda Disappointed
unfortunately you cant book any room in advance, that you request, even if you follow the steps they give, very disappointed in that regard..
ruined the trip.. seems like you couldn't be bothered
April 1, 2015
Rated 1 out of 5 by Gus6145 Never ever again!
From the moment we arrived, there were issues. We requested a king size bed. Got up to the room, 2 double beds. Trek back down to check in, stand in line, get moved to a room with a king size bed. We were a party of 3, with 2 rooms reserved. Couldn't even get us on the same floor. My sister's room had serious housekeeping issues. The phone was disgustingly covered in dust . Looked like it had been in storage somewhere. Her bathroom was not cleaned properly ...sink not cleaned, glass shelves never wiped down, mirror not cleaned. The glass covering the top of the dresser and the coffee area were never cleaned. Baseboards were filthy. These were daily issues. We checked in on a Wednesday..after several days of this we went to the front desk and complained. They moved her on Sunday to our floor, and removed 2 days of the $30.00 "daily resort fee".
Pool issue...if a guest wants to be under an umbrella with a chaise lounge, you have to be down to the pool by no later than between 6am and 6:30 am to stake one out for the day. Technically, pool hut to get your towels doesn't open until 7am. But after a day or two, everyone knows you better be down there early, put some of your personal belongings on a chaise to "claim it"
then go about your business until 7am. There is a 1 hour hold time for the lounges but we never saw it enforced. If you are tardy, and don't get a chaise by the pool, you must pay $60.00 a day for an umbrella on the beach,which only accommodates 2 chaise lounges, or 2 beach chairs. Party of 3..another $60.00 for another umbrella. Too add insult to injury there is no alcohol served if you are under the beach umbrellas! It is a very poor and expensive solution to their limited pool area. We saw other hotels serving their guests alcohol on their beach area. Made us very angry and also heard many other Moana guests complaining about this injustice.
If you are looking for peace and tranquility on your much anticipated Hawaiian vacation, avoid the Moana at all costs. Feels like you are in NYC,
with all the noise and major hustle and bustle.
Never again will we stay or recommend the Moana Surfrider.
Can't wait to go back to the Halekulani. Where true peace and tranquility and customer service is above perfection.
March 28, 2015
Rated 5 out of 5 by jgbleu Perfect hotel, staff, location ambiance
One of my favorite hotels in Hawaii...no need to even leave theproperty....fantastic lobby, rooms, staff, bar, restaurant!
March 25, 2015
Rated 5 out of 5 by BriandDee Amazing stay
This hotel is amazing - beautiful, and although rather pricey, worth every penny you spend. You definitely get what you pay for. All hotel staff bend over backwards to accommodate your every wish and need, and they definitely recognize your SPG status.
Recommend an ocean view room in the Tower on the Diamond Head side - amazing view - right in the center of Waikiki Beach. Very convenient.
March 25, 2015