Rated 3 out of 5 by kamaainak A venerable destination and historical place....but
My husband and I celebrated our 34th anniversary here. The in room wi-fi didn't connect using the password and username we were given. Not a big deal, except that the hotel charges a $30/day resort fee which includes the WI-FI, (supposedly free). So, I wasn't happy about paying for the service and not getting it. I'd like to go back to the "unbundled" fee approach.
May 27, 2013
Rated 5 out of 5 by ChuckC22 The hotel has an extremely relaxing feel from the lobby to the pool side bar and the beach.
My wife and I spent eight glorious days at this property celebrating our 25th anniversary. This was our first time to Hawaii and it could not have been more spectacular. What a great property. The hotel staff is second to none. We will be back with our two sons next year.
August 25, 2014
Rated 5 out of 5 by Visit2014 Weekend Getaway
We found the staff on property to be very accomodating and friendly. They must love their jobs! The hotel is right on the beach in Waikiki, but you can find lots of people, or intimacy within the hotel. There is also a small chapel within the hotel.
The two restaurants we ate in had wonderful food, and at night their was jazz inside and hawaiian music outside. Neither competed with each other and you could easily carry on a conversation. If you are interested in history and culture this would be the hotel to stay at. The hotel has understated elegance. Even though the hotel is on a main street in Waikiki, we could hardly hear any noise in the room. We were in the historical building where the rooms are not very big, but they were comfortable. If you like grand, several big pools, etc. there may be other hotels that could fill that better in Waikiki. We will definitely be back when in Honolulu...can't say enough about the staff and food there.
June 24, 2014
Rated 5 out of 5 by Brigitt The Westin Moana Surfrider is an extremely pleasant hotel
Again we had a very nice stay at this hotel
where we will keep going back as long as we can.
We always like to stay in the Ocean front room located in the Diamond Wing. A very spacious room with a beautiful ocean view. The negative point is the bathroom which really need now a full update especially considering the rather high room rate of this type of room.
April 20, 2013
Rated 5 out of 5 by Joe33 Elegant Charm
If you're looking for a hotel with the glamour and charm of the early 2oth century, this is the only place to stay in Honolulu. There's a reason they call this the Grand Old Lady and it is obvious from the moment you drive up and enter this lobby. It has all the sophisticated charm and all the modern amenties to separate it from all the others in it's class.
March 17, 2013
Rated 3 out of 5 by Noelani81 Beautiful hotel, rooms in need of refresh
We love the Moana and have stayed there a handful of times. This stay we noticed our room was very rundown and in need of new carpeting and modern bathroom amenities. The lobby and back patio are outstanding and keep bringing us back, but please work on the rooms. Also, once we checked out we were unable to use wifi in the lobby which was very inconvenient.
August 30, 2013
Rated 3 out of 5 by Jctravel Small room and noisy
The Banyan tower is newly renovated but the room was very small for todays standard. The window were single pain glass which does not filter any noise from the street. The fridge in the room was very noisy that we had to unplug during the night. It was very difficult for my family and I to get a good night sleep when you can hear everything from the street.
August 23, 2012
Rated 5 out of 5 by 50thHoneymooner 50th Anniversary
This is our 4th anniversary stay at the Moana Surfrider. We were here on our original honeymoon, the 25th and 45th anniversaries, and now the 50th. To celebrate our 50th, we held a dinner in the Beachhouse Restuarant for family and friends with rave reviews from all attendees. The room with an ocean view cannot be beat. We'll be back for #55 if not sooner.
June 27, 2012
Rated 4 out of 5 by JJMc First time in Hawaii
This is a first class hotel and a most pleasant and convenient place to stay for a visit to Honolulu and Waikiki in particular. However, they will nickle-dime you for stuff, e.g., Internet service unexpected additionnal $25/day charge over and above package price through American Airlines Vacations. This level of hotel should provide free Internet service.
October 31, 2012
Rated 4 out of 5 by Warren99 Very Nice hotel, but stay away from city view in original building.
Hotel itself is great with all amenities. Very close to beach & action. The only down side is that I had a room on 3rd floor city view in original building. Rooms a very small & way too much outside noise so lose to Main Street. Had to sleep every night with pillow over head & 1 night had to use my noise canceling head phones. Other thn TNT hotel is gret!
March 17, 2013
Rated 5 out of 5 by Malie56 Perfect for couples
Check in and out was a breeze, all staff members were extremely helpful from the front desk (Noy) to bell services to food and beverage. Herman at the Veranda was so friendly and made our breakfast one of the highlights of our stay-cation. The ambiance of the hotel is so relaxing with the scent of white tea and the historical feel will never be forgotten!
January 28, 2013
Rated 3 out of 5 by Mike1983 Great Old Historic Hotel
The building has hist and character, but it is smack dab in the middle of bustling Waikiki Beach and the hotel can get quite noisy between the crowds, the beach and on-site entertainment and piped-in music. The rooms are relatively small and the bathroom is well-appointed, but cramped. If you're looking for peace and quiet and R&R this is not the place.
August 31, 2013
Rated 4 out of 5 by AllanM Suite - life in paradise
The location, the room and the facilities could not be better. At the front is the markets, lots of shopping centres, Cheesecake Factory all you could want. At the rear is the beach, straight on the sand. There were even turtles coming up for air every couple of minutes. I had a small one come about 2 metres from me when I was in the lying on my float.
June 5, 2013
Rated 3 out of 5 by Brooklyn67 Roomier than most
We stayed in this hotel for 3 days. Staff was accommodating and friendly. Since we're Gold Members we were upgraded to a partial ocean view room with a balcony. If you prefer a roomier room, request for the newer wing as the main building has smaller rooms and a bit older.
Parking is complimentary across the street at the Sheraton. Not a bad walk, it's literally across the street and we found a space each day we were there. The hotel offers a valet for $25/ day.
Location is close to everything and you can walk the strip. Lots of restaurants and shops.
The only thing I wish they had were complimentary chairs right on the beach. The property is beach front but you have to rent an umbrella which includes chairs for the day for $50. Otherwise, you'll have to use your towel to lay on the sand if you wish to be on the beach and see the ocean. Pool is a bit small for the size of the hotel and chairs are limited so best to get there early,
May 28, 2013
Rated 5 out of 5 by California54 Gorgeous Hotel
What I love most about this hotel is the ambience. From the porch with the rocking chairs to the outside bar area and beach it is wonderful. For the first time we ate both lunch and dinner at the Beach House. Both were amazing and we rate the meals as the best of our 10 day vacation including the 7 days we were in Maui. Great job by all the staff.
October 27, 2012
Rated 5 out of 5 by JudiS Excellent Moana Surfrider Westin Hotel Experience!
My husband and I had the best vacation and it all centered around our stay at this hotel! I highly recommend it if you want a paradise experience of a lifetime. All staff members from desk, towel girl, restaurant staff, parking, photographer, and store associates treated us like royalty and could not help us enough! Would go back in a heartbeat!!!
September 22, 2012
Rated 3 out of 5 by Psolo2000 Nice Common Areas - Rooms Need Work
It is a old hotel which has advantages and disadvatnages. The location on the strip was very good. The common areas (lobby/deck areas) were elegant. But the room we had in the Diamond Wing left much to be desired. Instead of hashing through all the details I will just state the bathroom was less than 2 star. Clean was the only thing going for it.
July 2, 2012
Rated 4 out of 5 by boch08 Recognition of loyal SPG members
If you are looking for a historic hotel in heart of Waikiki, this is the place for you. We stayed in the historic part of the hotel for 5 days during the holidays. While the rooms are small, everything was well maintained and renovated including the bathrooms. Housekeeping was prompt and efficient. As an ambassador member, I was initially disappointed that I was not upgraded to a suite, but the classic banyan room with balcony and ocean view was really special.
I was pleasantly surprised to discover that the property has added a lounge called the Beach Club recently. While I expect lounges at the Sheraton properties, this was an exceptional touch. Even if you are not Platinum but you are interested in a place to unwind and have breakfast and evening snacks with an incredible beach/pool side location, I would recommend paying to upgrade for this service. It will more than pay for itself in expensive Waikiki and the service was outstanding.
January 6, 2014
Rated 5 out of 5 by ToAidan This is THE hotel to stay at.
March 29 was the first time I set foot on Honolulu and I couldn't have picked a better resort to stay. The Moana Surfrider is situated right in the heart of EVERYTHING.
Regarding the facility, as other reviewers have mentioned, the resort has a charming and unique front that sets it apart from all other. If you stay, you must go with the Tower Partial Ocean View or up, and request higher floor. These rooms are spacious, more quiet and have a magnificent view. You will not regret it.
Every day I stayed there, I paid to reserve an umbrella and spot on the beach and it was worth every cent. Once in a while, the staff would go around and offer free fruit refreshment.
I can not stress what an incredible experience it was for me. When you're there, treat yourself to the spa, which has special offerings every day, have dinner at the restaurant and enjoy a glass of wine while let your mind drown in the sound of the ocean waves.
I will be back!
May 22, 2013
Rated 3 out of 5 by TSprosen Good but not great
I was somewhat disappointed with my stay here in August. I had booked a banyan room however ended up in the Diamond wing which is somewhat run down and needs a renovation to meet Starwood expectations in my book. For what i paid I did not feel I received the service and quality usually provided by a starwood property. But overall a lovely stay.
August 17, 2013
Rated 2 out of 5 by Porky50 Moana Surfrider
We stayed in this hotel as part of a 40th anniversary trip to Hawaii. We enjoyed the common areas, location, and historical aspects of this hotel. However, our room and bath in the older section of this hotel were EXTREMELY SMALL and CONFINING. The check-in staff told us that "the hotel was very busy and this was all that was available." What was the point of making a reservation months in advance or being a resort owner if we had to take whatever was left over? We did enjoy the view of the courtyard and banyan tree. The pool area is very small with limited seating--there was never anyplace to sit. The concierge was not very helpful or enthusiastic. She seemed bored and disinterested in our questions and answered very minimally. We ended up figuring things out for ourselves. The common area entertainment was good, especially the piano player/singer on Saturday night in the lobby...excellent! We were somewhat disappointed in this hotel and would probably choose a different one in the future.
July 28, 2014
Rated 1 out of 5 by Sad57 Too Loud and run down!!
The lobby is beautiful but that was it! Very slow service. Too many people at the pool, beach, food service areas. The old windows make it very noisy inside the room from early morning 6:00 am until 4:00 am the next day. Cleaning of the room was not well done. This place was a tourist factory. Glad I saw the lobby but would never stay again.
July 13, 2013
Rated 2 out of 5 by Mikeee Construction noise
I have stayed several times at the moana surfrider, and normally can recommend it. Currently, they are rebuilding the hotel next to the partial ocean view rooms, and the noise is terrible. Air chisels, grinders all day long. I tried without success to move to a quieter room on 4 occasions and finally checked out before my vacation was over.
June 4, 2012
Rated 3 out of 5 by DPMs Can do a lot better
Eating options limited and expensive, too many add on costs which should be included in high tariff paid. Beach Club complete waste of time and limiting access frustrated many guests. Non hotel guests using facilities made most facilities crowded and waiting time was excessive.
August 6, 2014
Rated 4 out of 5 by fbg14 our staying not too good not too bad.
the location of the hotel is ok but the front desk person who received us on Friday was not so good and friendly.
the maintenance of the rooms and the size for the rooms re not what you expect or they seem on the web site.
August 28, 2014
Rated 5 out of 5 by cbuado115 Awesome
As soon as we walked into the hotel, my new wife and I were in awe! We loved everything about it. The staff was extremely friendly, food was delicious, and the location was perfect. We didn't get a chance to use any of the amenities of the hotel but everything looked great!
August 6, 2014
Rated 5 out of 5 by Airbus Wonderful Stay!
Perfect location. Ocean view rooms in Tower wing were big and offered an excellent view.
The bed was teriffic, it was like sleeping on a cloud; like heaven. We left the balcony door open each night listening to the ocean.
Staff were considerate, professional and helpfull.
I will be back next year at the Moana Surfrider with the family.
August 31, 2013
Rated 5 out of 5 by Lordav wonderful staff
wonderful experience, this was our 12th stay and each time it gets better. the staff go out of their way to make the stay pleasant, even the manager takes time for conversation. the front desk girl, Irene, and the pool café worker nancy are the best! can't wait to come back. There was not one disappointment
July 6, 2014
Rated 5 out of 5 by Japanbound 1 night layover in Honolulu
We had an excellent 1 night layover, were upgraded to an oceanview room, and had a great dinner at the hotel restaurant. The shuttle service was punctual (Roberts), fast, and very reasonably priced. The hotel location on the beach is near unbeatable. Absolutely no complaints. Next time we visit for longer we will stay here if possible.
November 20, 2012
Rated 4 out of 5 by Mdtravellers This hotel has excellent customer service
From the moment we arrived, the staff throughout the hotel greeted us warmly and made us feel welcome. We had excellent experiences with the concierge, who answered our numerous questions on multiple occasions. We also appreciated how the hotel accomodated our need for a late check out, given the time of our departing flight from Oahu.
August 23, 2012