Rated 1 out of 5 by Pete Difficult, difficult stay
Somehow we ended up with the hardest bed in the world, a door lock that kept us out of our room (3 sets of keys in less than 24 hours--a faulty sensor thinking door was locked from the inside), no TNT channel--we had the others, couldn't work the drapes, and all in a tiny old room that felt like some European hotel. And how I wish the Westin heavenly bed was made with fitted sheets or sheets that stayed tucked in at the bottom.
January 26, 2013
Rated 2 out of 5 by slok1231 Stay away from Banyon Wing Rooms
We were celebrating our honeymoon and were put in the Banyon Wing. When we entered our room, both of us hardly fit in there. The rooms were extremely small and the bathroom was so tiny that it didn't have a bath tub. We requested for a room in the Tower Wing, but they were fully booked. To make up for the room, they offered us chocolate covered strawberries and red wine, but It never came. I'm sorely disappointed in our room.
February 21, 2013
Rated 4 out of 5 by LGBAust Moana surf rider
Wonderful accommodation and location. If I had any comment it would be at daylight you were awake as the window coverage is not blackout (but it certainly didn't hurt to get up early). Having the pool and beach in front of the resort was wonderful. I would stay there again.
September 27, 2014
Rated 5 out of 5 by SPGmember The ONLY place to stay at Waikiki!
Location, room comfort, and staff. It has them all! It was a little crowded, but for good reason. I was a little nervous ahead of our stay because I had ordered flowers in advance to surprise my wife, but I shouldn't have worried at all. The Concierge ordered on my behalf an amazing tropical floral arrangement and had them placed in our room just prior to our arrival. Needless to say my wife was very surprised and pleased!
April 22, 2013
Rated 5 out of 5 by TheBurgers The Grand Dame of world Hotels
I have dreamed of staying at the Moana Surfrider since I enjoyed a Mai Tai next to the magnificent Banyan Tree in 1990.My dream was realised this week and it was everything we had dreamed o.
The level of quality and service was consistent throughout every facet of the hotel.
Quality of that standard can only be driven from the management down.Congratulations ! and thank you for a memorable finish tour our Hawaiian Holiday
April 28, 2013
Rated 1 out of 5 by Amy74 Disappointed
I had wedding at Moana Surfrider. And on the day of my checked out, I left my wedding cake top in my room. I found that I forgot it on the way to the airport. So called the front desk and asked the lady to look for it. We checked out at 10:45 or so and called there around 12:00. The lady said to call me back but no call back. So i called again but i was on hold for long time and no one pick up my phone. Once I arrived home in LA after 5 hours flight and still no message. So called the hotel to remind. However she was gone for a day and they don't know who took care of the call and
No information in my profile. I stayed at their suite room with the price of $800x 3 nights.
I should be deserved better service than this. If she could have checked, my wedding cake top which I only have once in my life could be saved. I am soooo sad after my wedding at Moana Surfrider.
December 27, 2012
Rated 5 out of 5 by MichaelB Perfect Customer Service
There are many great hotels in Waikiki. Some are more modern, some have a great history. What really sets one apart from another is the staff of a hotel. From the moment I walked into this hotel, I felt at home, and felt appreciated by every single member of the staff. I am a GM of a restaurant, and I know how difficult it is to find people who thoroughly enjoy making others feel welcomed. From the front desk check-in (a guy named Steven took extremely good care of us), to the servers at the restaurant and bars, right down to every person pushing a cart in the hallway and giving a nice "Aloha" EVERY time. It was a phenomenal experience. If there was one thing that could have been better (and I mean this- everything else was way beyond expectation), it would be the elevators in the Tower Wing. They took awhile. However, I've had worse. What an amazing time. Thank you.
May 24, 2013
Rated 5 out of 5 by Dimi10 fantastic hotel - relaxing holiday
Both my wife and myself enjoyed our stay at the Moana Surfrider as we were looking for a place to stay to relax and recover from a busy year.
Loved our beach view Tower room, and enjoyed our morning coffee and afternoon drinks sitting on the patio watching the beautiful views and listening to the music at the beach bar.
The great thing about the hotel is that it is a boutique style hotel which means we could relax and enjoy the environment without the hussle and noise of a bigger hotel.
Enjoyed sitting on the beach on the banana lounges every day, however would of liked to enjoyed the poolside as well if there were enough lounges and umbrellas available to do so.
Other than that everything else was enjoyable and perfect for a good relaxing getaway. We felt like honeymooners again.
Certainly would recommend this beautiful hotel to anyone looking for a relaxing and quite hotel with great service and perfect location.
August 17, 2014
Rated 3 out of 5 by Asty Old part of hotel - BE CAREFUL!
I stayed in the non tower or the older part of the hotel and the airconditioning in the room was so loud you had to sleep with it off as if on would keep you awake. But sleeping with it off meant you got really hot! I did complain but the hotel did nothing about it nor did they get back to me at all. There is also only one lift for the old part so you can wait a long time to get to your room which is a real pain.
August 1, 2012
Rated 5 out of 5 by Joanne2282014 Pure Hawaiian Perfection
I chose this hotel because I knew it embodied old world Hawaii. It is a beautiful hotel, on a magnificent stretch of Waikiki Beach. On, not across from, but on Waikiki Beach. As I approached the open air lobby, rich in heritage and elegance, I was captivated by the enormous banyan tree in the courtyard. One Piña Colada under that banyan in their beachfront lounge and I was officially in Hawaii. The rooms are lovely, the beds are very comfortable, the hotel is so quiet, the restaurants are exquisite, and the people are fabulous. Every day and night there are complimentary activities and live music. They have a great gym with a lot of equipment, the pool is lovely, and we became "regulars" of the private beachfront accomodations. I cannot say enough wonderful things about the Moana Surfrider. It is a beautiful hotel with a warm and wonderful history that is worth every penny.
March 16, 2014
Rated 5 out of 5 by ESHfromMaui A magnificent hotel
I have stayed at the Moana for 6 years in a row. I was married at this hotel and return every year to celebrate our anniversary. The minute I step into the hotel I feel relaxed and at home. The staff is friendly. I dont like the resort fee...I would rather it be included in the room rate. Tacking on extra charges seems tacky. I remember when the beach chairs were free....I can accept paying for the chairs so you dont have to stress out if you can find an umbrella anymore. My only wish is that the menu at the beach bar be expanded. My typical vacation is 7 days long and I dont eat one meal at the Moana b/c I dont care for the menu choices. I have eaten at the Beachhouse three times and was unsatisfied each time..poor service, meal mix ups and forgotten drinks will prevent me from eathing there again. I can look past the poor food choices b/c the hotel is otherwise fabulous.
February 29, 2012
Rated 4 out of 5 by roame History and location
loved everything about the stay- location is great- plantation style architecture is history in itslef.
Staff was attentive and polite- only issue we experienced was with onsited dining.
Menu did not live up to expectation- catch of the day was gone for a 6:30 seating- plate preperation on two ocaasions were unfortunate surprises.
Staff was excellent in how everyting was handled however.
thanks for a great stay!
December 31, 2012
Rated 5 out of 5 by Lulu11 Getaway for 2
Love this place.
I took the one I love for a holiday, our first. Everything was perfect.
Staff are attentive however not overbearing, the building and the interior are just magnificent. Sitting on the veranda, rocking watching the world cruise by.
Enjoying great food over looking the pacific.
Great advise on tours/activities and concierge that go that extra mile.
This hotel visually represents what it is, grand.
November 4, 2012
Rated 4 out of 5 by Traveler723 Wonderful Stay
This hotel had a wonderfully welcoming staff who greeted us like celebrities. Bell service was quick and friendly. The ambiance is amazing with the charming veranda, rocking chairs, and the banyon tree area. The historical background is reflected in the warm beachfront bar and pool area and we took advantage of the knowlegable valet people who gave us great directions to all the local places we wanted to get to.
April 4, 2013
Rated 3 out of 5 by Helix Beautiful Hotel but…
Concierge services need improvement. The first time we asked a question neither of the staff spoke English and sent us off to the trip advisor desk - who wasn't there until the next morning. We thought they were a desk to assist and support non-English speaking Asian guests.
We weren't the only ones. Everyday we saw people in the gift shop asking questions of the staff because there wasn't anyone else to ask.
September 15, 2012
Rated 2 out of 5 by Traveller Hotel Problems
Poor/weak Wifi. Front desk connected me with India to enter a work ticket....really? he wanted to know the hotel address.
Platinum check in understaffed, no system of other check in people taking the Platinum people
No receipt under the door as requested
No emailed receipt as promised
No Newspaper on the floor or at my door
Front desk had one person at 6 AM departure time to help everyone-no Platinum coverage.
May 17, 2013
Rated 5 out of 5 by MariYogi This hotel is beautiful
In classical, I have to cherish the beautiful hotel.
October 15, 2014
Rated 5 out of 5 by JP2014 Excellent Property
This was my first stay at the Moana Surfrider and I can say with the utmost confidence that I will return for my next visit. It is a beautiful property located in the perfect spot along Waikiki. My room was located in the Diamond Tower and it was very nice. The room was a little on the small side but it was spotless and modern. The bed was very comfortable and I had no issues with noise in the evenings. All staff that I interacted with were friendly and accomodating. They were even able to accomodate my special request at check-in. The cleaning lady was able to address me by name as I was leaving which earned her an extra tip. You could not ask for a better location. Everything you could possibly need is within walking distance. The Moana Surfrider is truly what one thinks of when they picture a vaction in Hawaii. The beachside resort is beautiful, welcoming, and will not disappoint.
April 28, 2014
Rated 4 out of 5 by GEM48 Great hotel but
Great iconic hotel in the best location. Really happy with the room in the old wing despite the tiny bathroom. My only issue is the hidden charges and especially the $25 resort charge. First, it should be part of the advertised price. Second, I paid this for the wifi which was absolutely woeful - wouldn't connect, had to sign in multiple times - worst I've had in any hotel I've stayed at. Not good enough
January 14, 2013
Rated 5 out of 5 by Elmo1411 This hotel is perfect
Grand features mixed with new luxuries nestled alongside Waikiki beach, with a stroll to the shops and restaurants, parks and transport. Swim, relax enjoy your favourite beverage and be pampered by the great staff.
September 29, 2014
Rated 5 out of 5 by Evelyn93 Most comfortable beds ever!!
Our stay was amazing, from the incredibly comfortable beds, to the highest quality customer service staff, we thoroughly enjoyed every minute of our stay and regretted having to leave. The gentleman who checked us in to our room made us feel part of the Ohana of the hotel and the staff at the spa were great & we loved it. We would give our stay 10 stars. Thank you and Aloha John Lewis and Angela Cropper
October 4, 2013
Rated 3 out of 5 by Iron2010 Great location
While the overall property was good, our rooms location was awful. It was small and we faced a vvery busy street that woke us adult around 5 a.m. Staff is incredibly friendly and attentive.
If you want to have a spot on the beach you have one of two choices... Pay the $35 per day chair/umbrella fee or go buy yourself your own...probably cheaper.
August 18, 2014
Rated 4 out of 5 by Waikiki77 First experience at the First Lady
Stunning location, great experience, did not want to leave! This hotel has a lovely ambience and wonderful history. I found the lobby to be very hectic. Customer service (not all) was not to the standard I expected for an establishment of this calibre. Fast elevators! Make sure you do high tea on the Veranda - great way to see the afternoon pass by! Room seemed to lack the usual detailed compendium.
June 7, 2013
Rated 3 out of 5 by Dajdmasta Great Hotel, Disappointing amenities.
The Moana Surfrider is a very comfortable hotel. The amenities were disappointing though. There was no free gift for SPG Gold members as promised. The beach charged $50 for a chair which seemed outrageous. Upon checking in the staff demanded we show a state I.D. for our Kamaaina rate. We are military and don't need a state I.D. to be stationed here. They basically assume all military are dishonest and demand a state I.D. to be shown. The SPG Gold and Platinum line seemed useless. The line for everyone else was constantly being pulled from and left 8 people waiting in the SPG line while one desk clerk serviced them. For such as nice hotel, this staff needs to step up there work, and outrageous charges need to be dropped for simple amenities. Stay at the Royal Hawaiian instead. Everything mentioned here was never an issue at the Royal Hawaiian. They actually lived up to there reputation.
August 15, 2012
Rated 5 out of 5 by CarolLP staff and location
Our room was excellent, ocean front. The staff were extremely accommodating and friendly. We basically fell asleep the minute our heads hit the pillows, as the beds definitely were "heavenly". Everything was clean and we would most definitely recommend this hotel to our friends and family. Our daughter has stayed here before and will be returning in June. It definitely met all our expectations.
May 4, 2014
Rated 2 out of 5 by Anne466 Wonderful history - sub standard service
1 - No assistance whatsoever offered with bags both on arrival or departure from bellboys - quite unbelievable.
Check-in extremely slow, and clearly insufficient staff to handle the volume of guest arriving.
2 - No shower cap in bathroom
3 - Every plate in dining room for breakfast was filthy..... dishwasher either needs replacing or staff need to take some care.
4 - Food at dinner was delicious.
September 20, 2013
Rated 3 out of 5 by Peckerson Slightly Disappointed
My expectations of my stay at the Moana Surfrider were somewhat disappointing for a SPG property. Not sure why there are an exorbitance amount of fees above the daily fees already charged for things like a beach chair. Especially when the resort reserves the "free" ones at the pool so that there are none available. The other issue was noise from street at night. Need to put soundproof windows in.
January 3, 2013
Rated 5 out of 5 by Ckirk Beautiful hotel, incredibly comfortable room and bed.
This hotel is absolutely perfect if you are looking to stay in Waikiki. It is right in the middle of Waikiki, so a perfect location and right on the main walking area.
The rooms are beautiful (we stayed in a deluxe tower city view room). The bed was so comfortable we didn't want to leave the room. We dragged ourselves out of bed to enjoy the complimentary glass of wine you are given at the wine bar in the hotel and enjoyed it while sitting on the rocking chairs in the front of the hotel and people watching the crowds stroll along Waikiki. It was such a magical scene that fit this Plantation-themed hotel perfectly.
Would absolutely stay here again! Only downsides: the pool is not huge (no Waikiki hotel has a big pool though) and the late night room service food is terrible. The drinks & breakfast we had at the Veranda by the beach was fantastic though, so likely just a room service thing.
November 4, 2013
Rated 5 out of 5 by physiciantraveler48 Another Wonderful Stay - Dreaming of Returning
I have stayed at the Westin Moana Surfrider 3-4 times now and I always find it to be a magical place. Since my last stay 2-3 years ago, the rooms have been renovated and the club lounge is new, with a wonderful breakfast buffet and tables to eat at both inside and outside by the pool and beach. I enjoyed the Wednesday evening reception hosted by the General Manager (for Gold/Platinum SPG Members) and found that I was treated very well by every member of the staff (as usual). Mostly, I just loved going to sleep and waking up to the gentle sounds of the waves hitting the beach at Waikiki. No hotel is better situated in Honolulu with such history and lovely friendly service at every level. I have already begun planning a return visit with my wife and 2 daughters. Until then, I will just have to settle for dreaming about this recent stay and counting the days until I can travel to the Moana Surfrider again.
June 22, 2014
Rated 3 out of 5 by G2KT Not up to SPG standards
Did not recognize SPG Platinum membership as they do not waive resort fee (hotel policy) . Didn't deliver newspaper any of our 5 days, where others received their paper on our floor. When we inquired with the front desk, they told us that they do not deliver papers but we could pick one up at the reception desk.
On two separate occasions, the concierge employees could not give us the local bus routes we requested. But the Tour Concierge was great when booking local tours and airport connections.
No real Happy Hour as all drinks were very expensive, where you could get the same Mai Tai next door for 1/2 the price.
There was no option to take points for environmental Green Program on daily room maintenance.
There was no Aloha Spirit or feeling of welcome that we experianced on our trip at the Moana, which we received at the Sheraton in Maui, the Westin in Princeville, or the Sheraton in Kona.
October 28, 2012