Rated 5 out of 5 by skyewalker Charming Waikiki Hotel
Loved the opportunity for early check in and offers to upgrade when we arrived. Front desk staff excellent help and cheerful even with our flight changes and arrival time changes.
Incredible view from 19th floor and loved the 4th of July there. Loved the quaintness and charm of the historic lady on the beach- thanks for your preservation . Success with blending the historic charm and more modern amenities I have become spoiled by. Love the Banyan tree and the Veranda for breakfast- thank-you. Hope to visit again from the mainland at least once more!
July 8, 2014
Rated 5 out of 5 by Drmoos This Hotel has everything
Once again our experience at the Moana Surfrider was exceptional , staff at check in great.
We booked the Banyan Club which is new to the hotel, it was comfortable, food was good for breakfast and the beer wine and nibbles were great at night. love love love this place.
This is our 6th year in a row and it is amazing how many people have been coming here year after year to me this says something , keep up the excellent standards Westin.
June 18, 2014
Rated 5 out of 5 by MisterLuke Friendly
My wife and I celebrated our 50th anniversary with our family in June 2014. Our stay was very enjoyable. The staff was very friendly, and the restaurant food was very good. If there is one downside, it's the birds around the outside eating areas. Other than the birds everything was very good.
July 10, 2014
Rated 2 out of 5 by zrkeating Not so happy 4'th
Our stay started by checking in to an "upgraded" room because of my Platinum status. We were told it was in the historic section of the hotel with a view of the beach. I'm not a big person and could barely fit into this room, it was literally a closet with a king sized bed stuffed in the middle. Our view was from a window awkwardly placed in the corner, and if you stood on the random side couch and strained your neck to the as far as you could, you could make out some ocean through the trees. While the room across the hall was twice as big with a balcony (same class of room), so much for being a platinum member. The customer service was far below what I have come to expect from a Westin property, both at the front desk and in the Beach Club. The worst part was that three different members of the staff told us that we could see the fireworks from the hotel and the beach out front, which was not even close to correct. One person didn't even know it was the 4'th of July! Will be staying at the Sheraton in Honolulu if I stay with Starwood after that abhorrent experience.
July 8, 2014
Rated 5 out of 5 by soupr The Moana Surfrider reflects the aloha spirit!
Pleasant atmosphere. Staff are attentive and friendly. You are truly a welcomed guest. This historical hotel is well maintained with great amenities.
July 7, 2014
Rated 2 out of 5 by Mia31 Poor Customer Service
The hotel was sold out and service was very poor. Every time we went to the pool there were not towels left. Noise in room was loud given that we were near elevator and housekeeping room.
July 7, 2014
Rated 4 out of 5 by grandoldlady NOT the Historic Moana Surfrider
Stellar service, accommodations & food, but rooms and hallways did not have a sense of place & time from the era of its birth & bones. Modern, elegant, subdued furnishings & decor...artwork modern up close blurry, fruit & flowers...lovely, but Just NOT the early 20c elegance that ones wishes to experience.
July 6, 2014
Rated 5 out of 5 by Lordav wonderful staff
wonderful experience, this was our 12th stay and each time it gets better. the staff go out of their way to make the stay pleasant, even the manager takes time for conversation. the front desk girl, Irene, and the pool café worker nancy are the best! can't wait to come back. There was not one disappointment
July 6, 2014