Rated 5 out of 5 It's new and nice
best shower ever, good beds, the service was very good. Nice pool. Well it is new and it shows in a good way. Clean
July 28, 2014
Rated 4 out of 5 Hotel
Beautiful hotel, clean, quiet, and reasonably priced.
Con: they charge a lot for internet usage
July 28, 2014
Rated 5 out of 5 by Den520 The staff was the best
Check in and check out was quick and easy very pleasant helpful staff you could see they had pride in there hotel and there work. The Hotel is beautiful, keep it up, we will be back
July 27, 2014
Rated 3 out of 5 New hotel with some growing pains
The hotel is brand new and has a nice modern feel to it. The amenities are great - gym, business center, etc. and the location is great. There are still some growing pains and improvements that need to be made in terms of staff service. Level of service is inconsistent, depending on the individual with whom you interact with. Room service is about 50% accurate. Front desk staff is nice with exceptional people like Rhea and James - each welcoming returning guest by name on sight which is impressive. The shuttle service is wonderful, with Maurice and Andrey at the helm, Tyler and James as their support. Everett from Service Express is wonderful - he gets all of my requests right. Christina at the front bar is excellent, she makes a mean mimosa. This particular stay has not been great. I made a request for laundry bags and soap as I didn't have them in my room when I came in. Also, the light over my bathtub was out. Of the three requests, one was answered immediately (soap), the laundry bags came in two days later and the lightbulb was never fixed. Rhea, who always checks to make sure I'm settled in comfortably was out this week, so no one bothered to check to see if any of my requests were handled - specially when I had to ask multiple times. Despite all of these, I would still recommend the hotel, one just has to be patient.
July 28, 2014
Rated 5 out of 5 by AndreaEM Great hotel
Very polite and friendly staff, clean hotel, great location, awesome nightly rate (prepaid), complimentary shuttle to nearby restaurant.
July 27, 2014
Rated 2 out of 5 by jayallen75 An Unexpected Surprise!
So my wife and I were having a romantic night out away from the 4 kids. When checking in there was a couple the was being waited on, while I stood in line. The was another staff member standing at another desk that finally after several minuets came over to help me check in. When I walked into the elevator, I pushed for floor 3 and the doors closed and the elevator just sat there. Then the door opened again and I was still in the lobby. This happened several time before the elevator decided to take me to the 3rd floor. First impressions of the room were great. I like how they had the drapes open to see the view from the window. The room was set a comfortable temperature and seemed to be clean. The two of us were hungry so we looked at the room service menu and decided to order dinner as it was reasonably priced. When the food arrived, it was hot and looked great. The only thing I would suggest is that they include a glass of Ice for the person who orders a soda, as it comes in a can. The taste of the food was amazing.
So now we fast forward to bed time. As we try to fall asleep all we hear is the loud AC turning on and off. This is very obnoxious. The bed was comfortable, but the pillows were to soft for me. The next morning my wife goes out to get some ice, which was located close to the room. She made herself some coffee (Starbucks) which she said was great coffee for a hotel. They also provide a free bottle of water to use in the coffee maker instead of tap. She then went to open the curtain from the far side of the wall as to not to let to much light in. It is then she finds an empty wine bottle, from a previous guest. This makes you wonder how clean the rest of the room is. At this point let me remind you that checkout is at Noon and it is 930 in the morning. My wife and I are being intimate when housekeeping walks in on us. I immediately yell "get out" and then call down to the front desk for a manager, I was told that he was not available, but he would return my call promptly and that she would also inform the supervisor of the housekeeping staff. After an hour wait for someone to call me back, I took it upon myself to go down to the front desk to express my embarrassment and horror. I did get to talk to the GM, who was very apologetic. He did make an adjustment to the room that was to my satisfaction. Again at check out he apologized to me and asked me to give them another try. I can say that overall my wife and I thought the place was nice and would maybe stay again in the future, only next time we will keep the door locked at all times.
July 27, 2014
Rated 4 out of 5 by Bobsboy28 One minor glitch in an otherwise good stay
I stayed at the Westin just a few weeks after they opened. I knew it would be cool and clean. I was the only customer in sight when I checked in and the front desk staff was very pleasant. I went up to my room and when I walked in, it had not been cleaned yet. That was the first time in my extensive Starwood experience that they sent me to a dirty room. The hotel was nowhere near capacity that day (it was a Sunday) but apparently had a busy Saturday night. I went dragging my bags back to the lobby (not a short trip) and the staff did apologize and guaranteed the second room would be ready. And it was. They did blame the system for the issue though. I don't know if that was it really or not, but after that, all was well. Plenty of free parking and awesome if you are there for an event at the Chase Center or the Blue Rocks. After the growing pains I am sure they will give the two local Sheratons a run for it.
July 20, 2014
Rated 2 out of 5 by John346 This hotel needs to work on management!
The hotel seems to be under staff .
There is a lack of taxi service at night.
Being questioned for the use of the baggage trolley is not normal if your bellman is not available.
Since there is lack of both taxi service and local outlets, your Hotel Bar hours on weekend last call at prior to 1am is disappointing.
July 14, 2014