The Westin Wilmington

  • 818 Shipyard Drive
  • Wilmington,
  • Delaware
  • 19801
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 67 reviewers.
Rated 4 out of 5 by Staff is Amazing We stayed during the Blues Festival and the hotel was full. They ran shuttles all day to and from the festival and did a great job of making the wait very minimal. We at dinner at River Rock the first night and it was amazing. What I found to be the best part about our stay was the staff. I first dealt with Naomi, polite, sweet and professional. Tara has a dynamic personality and seemed to always be on the move monitoring what was going on during this busy weekend. We enjoyed having our bartender drive us the next day - future idea, he makes us a cocktail for the ride. our overall stay was great. Can't wait to come back again next years. August 4, 2015
Rated 5 out of 5 by Highly Recommended We reserved rooms at the Westin Wilmington for ourselves and our wedding guests. This hotel far exceeded our expectations. We worked closely with Stephanie Patterson for the year leading up to our wedding day. She quickly responded to every email we sent and followed up the week prior to our wedding with a summary of all the wedding weekend details. She was very helpful accommodating our guests, even when they missed the deadline for our room blocks. The check-in staff was very courteous. My husband-to-be and I were waiting in the lobby for a luggage cart. Steve noticed that we were waiting and immediately found a way to get our luggage to our rooms. The hotel itself is beautiful and thanks to the lovely staff, we will be sure to recommend this hotel to our friends and family in the future. July 5, 2015
Rated 3 out of 5 by could have been better fathers day weekend..at least 4 wedding groups in hotel.. the restaurant hade to shut down sunday due to huge back log of guests and kitchen times.. bar/lounge area is not built to handle more than 25 ppl.. the design/layout is poor, very loud and not staffed for any type of flowing business,,, the hotel staff was great and friendly and our baggage valet was fantastic along with the front desk woman who checked us in..rooms were ready when we arrived early!!!.. on a personal note, the hotel/lobby design is not a warm, comfortable place..cold and too modern for my tastes, not a place you would want to sit and relax for any length of time..as goes the restaurant design.. June 22, 2015
Rated 2 out of 5 by Normally, I enjoy my time @ The Westin; this stay, however, was Horrible!!! I have stayed at this hotel on several occasions, and normally I thoroughly enjoy my stay @ The Westin. This particular time, however, the Hotel drastically missed the mark. Things began to go down-hill immediately upon check-in. Front desk Associate, James, had a condescending tone and demeanor while checking me into my room, and that didn't make for a pleasant arrival. My room was the other issue. For whatever reason, the AC unit did not work in my room. I have a pretty severe case of allergies, and my room must have a continuous stream of air circulating so that I can sleep peacefully without congestion and clogged nasal passages. After contacting front desk, they had a gentlemen come up and he informed me something to the effect of "this is our first year dealing with the switch from Winter to Spring, so some units are not working properly". He was extremely courteous throughout the ordeal, but quite frankly, that was a poor excuse given for a unit not to work properly in a hotel room. Mind you, this is 1:30AM. After trying to fix it and waiting another 30 minutes for the changes he attempted to fix the unit with to take effect, I contacted front desk again about the issue. At first, I was informed the Hotel was sold-out so I could not move to another room, but after pretty much pleading to see what more could be done, a cancellation was found. At 2:30AM, I had to move to another room. Unacceptable!!! After checking out of the hotel, I did contact SPG Customer Service department and the General Manager was supposed to reach out to me regarding my issues at the Hotel. Unfortunately, It is safe to assume my situation was not important and thus, didn't require at least an apology of some sort regarding my stay. This is not representative of how a SPG member should be treated in any way. May 24, 2015
Rated 1 out of 5 by Rude & unfocused staff 1. checking in 3 people were dealing with 1 client while no one even acknowledged we were standing there for a few minutes 2. rude service from the woman who finally granted us a minute of her time. I asked for a high floor - we got 4th; did not ask about SPG points vs wifi; did not acknowledge dog (again, she was not focused on us) until we started to walk away; asked for 1 key, gave us 2; then she literally threw attitude saying "sir, I NEED you to turn in this paperwork for the dog mere moments after saying take it to your room and fill it out. Later learned that there was a welcome amenity for dog that never was presented; with the incident of the "NEED" she then mocked me and pretended she was dancing when I turned back around - unacceptable; 4. there was a live concert that went until 12a. No one at the hotel seemed to know about it and when called at 11:30p about it - told early it would end at 10p - was told by Monica that it was a public event that they didn't know about. I said that as a guest I expect the hotel to know about an event that blares music in to the hotel. When she asked "anything else," I said, I'd like a place where I can get some sleep. She then hung up on me. The checkout staff was horrified at our experience, and manager literally chased us down to apologize. While they were wonderful - it was too little, too late. April 27, 2015
Rated 3 out of 5 by New property I stay at this hotel every week from Monday to Thursday because it is very close to my workplace and is considerably new. My qualms about this place is, there is never complimentary bottle of water in the room. Without a lounge, I would expect they would provide you with the water in the room. Providing it in the room just gives me one less thing to do March 29, 2015
Rated 5 out of 5 by Excellent choice for the price Beautiful modern clean hotel. More than what I expected for the price. Staff was very friendly and professional. Comfortable quiet rooms. March 15, 2015
Rated 2 out of 5 by Maintenance issues The Westin is a physically impressive location and first impressions of both the hotel and the room were very favourable. Our greeting was as expected. Sadly for me the issues with the room were all within the last hour of my stay. With an early start my partner and I then discovered the room had not been prepped for two guests - not enough towels or gowns. The toilet flush didn't function and the sliding door on the shower was jammed. In a rush we had to muddle through but probably the most disappointing element was at checkout as I informed the desk staff of the issue. I was offered neither an apology nor a reduction on the room rate. This was my first stay in a Westin and I would have serious reservations about using another Westin hotel as a result. It is hard not to draw comparisons with competitors. I stayed with a number of other chains in a week long trip in the tri-state area and my experience with these was overwhelmingly positive. March 5, 2015
  • 2015-08-31T09:36:56.190-05:00
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