The Westin Cleveland Downtown

  • 777 Saint Clair Avenue NE
  • Cleveland,
  • Ohio
  • 44114
  • Estados Unidos
  • Mapa

Tarifas y habitaciones

  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 3.7 out of 5 by 124 reviewers.
Rated 5 out of 5 by EXCELLENT SERVICE!! I booked a few rooms for after a night out in Cleveland for my cousins bachlorette. From the booking process to checking out and everything in between, our experience at the Westin was excellent! I would like to especially thank ELLIOT C. and JESSICA for going above and beyond to make our stay great. We had a horrible experience with a very rude and disrespectful Uber driver at the end of the night. When 7 of us ladies were dropped off at the front of the hotel, the Uber driver actually got out of the car and began arguing with us about money (we did NOT owe him). Long story short, Elliot came right outside, told us to go in the lobby and took care of it. We really appreciated him stepping in. When we checked out the next morning, Jessica at the front desk was just wonderful. Elliot saw us checking out and ran over, asked how the rest of our stay went and then proceeded to waive our parking costs for 2 vehicles because of the Uber incident the night before. He did not have to do that for in turn he got a very generous and well deserved tip. Both Jessica, Elliot, and the rest of the employees at the Westin were great. Thank you again and keep up the good work. You are all great at your jobs! November 16, 2015
Rated 5 out of 5 by serena was fabulous Loved our stay, wishing the property would recognize Starwood employees and their company perks. Serena was fabulous as a person. November 8, 2015
Rated 4 out of 5 by We have already booked another stay! My husband and I enjoy weekend get-a-ways to Cleveland for special events. Normally we faithfully reserve a room at another downtown hotel. However, an acquaintance suggested we try The Westin. This past weekend we enjoyed a wonderful time at The Westin. From check-in to check-out, our experience was exceptional. We received such personal attention at check-in when the reception desk recognized in our profile that we were staying with them for the very first time. The room was beautiful and had nicer and more extensive features than the neighboring hotel we have used previously. The rooms were very clean and very quiet. Even though the hotel was heavily booked, we heard no other guests. Upon arrival back into our room at night we thought we entered the wrong room as there were six bottles of Great Lakes Brewery Beer (on ice), and a bowl of selected nuts. The handwritten note was addressed to us with a welcome message. What an unexpected and very exciting surprise! The valet service was also very convenient, although the $30 overnight charge did seem a little pricey for us. I accidentally left a personal item in the room, only to discover it late that night after returning home. I called and the item was found very quickly and is being sent home to me. We received top notch service from everyone. It is obvious that we had a terrific experience as we have already recommended your hotel to several people. And, I just finished booking another stay! Thank you for giving us a great weekend visit. October 13, 2015
Rated 5 out of 5 by Nice Hotel in a Lousy City Very nice hotel. Great staff and rooms. October 6, 2015
Rated 4 out of 5 by This hotel has Excellent Service but I'm fed up with Westin beds. Gabrielle, the Concierge, and Felicity at reception were outstanding. Julie at the bar was also great. All went above and beyond with service. I'm tired of the Westin beds. The bottom sheet is not fitted and never tucked in. It is basically just laid on the bed. As soon as you sit or lay on the bed the bottom sheet and bed pad get disheveled and are very uncomfortable. . September 21, 2015
Rated 3 out of 5 by Will Not Be Returning to this Hotel We stayed in The Westin Cleveland Downtown from Friday, August 28th to Sunday, August 30th and booked two rooms. We were there to attend my niece's wedding which was celebrated on Saturday, August 29th. Upon entering the room, we noticed that the carpet had not been vacuumed and the mirrors were streaky and full of dust which made the glass cloudy so it was hard to see oneself in the mirror. The rooms also did not have free WiFi - The hotel charges $12.95 per room and only allows three devices per room. Ridiculous! The bathrooms do not have vented fans so it is difficult for several people to get ready at once as the bathroom becomes very steamy. On Saturday, we left for the wedding ceremony around 12:00pm and returned to the hotel around 4:00pm and the rooms still had not been cleaned. Since we had several people with us and didn't want to be inconvenienced, I told the cleaning lady that she didn't have to clean the room but to just leave us clean towels. She couldn't even be bothered to put them away as she just left them on top of the toilet. Not quite the service you would expect from a 4 star hotel. The cocktail hour for the wedding began at 5:30 so we went downstairs to get our car from the valet shortly after 5:00pm. We had to wait almost 60 minutes for our car! The valet service was a mess - very disorganized and chaotic. They were so overwhelmed by the number of people who wanted their cars that they were running around in circles while getting nothing done. They began to ask people if they wanted to get their own cars and the hotel staff was hailing taxis for the people who didn't want to wait any longer for their cars. So we pay $30 a night for the valet service and then either have to get our own car or pay additional money to take a cab? Seriously??!! The workers seemed more interested in parking the cars for the new customers so that they could make more money than they were with taking care of their existing customers. I saw one customer pull out a $20 bill and hand it to one of the valet employees just so he could get his car. When realizing that we were going to miss the cocktail hour, I became upset and a woman who works inside of the hotel approached me and asked what she could do for us. I told her to get our car. She told me that she would comp us for our difficulties regarding the long delay in getting our car but of course, when we got our bill, we were not comped for anything (Rooms 1701 and 1702). She then disappeared and we never saw her again. Three different valet employees came up to us at different times to ask for our car ticket number. One worker said that it was across the street in another lot so we waited additional time for him but of course, our car was not there. We finally got the car after almost an hour of waiting and we arrived at the reception with about 5 minutes left for the cocktail hour. We should not have had to experience such aggravation and annoyance. The hotel needs to set up a system where they notify their guests (by text or email or some other way) of the valet service situation when it gets really busy outside. If we had been notified or made aware that it may become very busy at certain times during the day, then we would have planned accordingly so to as not miss the beginning of the wedding reception. So the next morning, we wanted to leave around 9:30am but when we went downstairs to get the car, we were told that the street was closed for the next 30-40 minutes for a fox trot marathon that was running by the hotel. Really??!! Of course there was no notification from the hotel to its guests that this was occurring so once again, we were delayed in getting to our destination. This hotel really needs to get its act together and accommodate the guests when it comes to the valet service. We were visiting Cleveland for a reason and it was not to pay $30 per day for an unprofessional valet service that made us waste so much of our time waiting for our car. This is not what one should expect from as supposed 4 star hotel. September 4, 2015
Rated 2 out of 5 by Sorry not coming back Had to register 3 times just to get wifi which should be free at $250 a night. Crib requested was useless. Requested a bottle opener twice which was never delivered at all. $30 parking a night is excessive. 30 minutes to retrieve car from valet. August 30, 2015
Rated 5 out of 5 by Enjoyable stay This hotel offered everything we wanted for ort stay in Cleveland. The hotel was easy to find and the staff were very helpful from the moment we arrived in the car. The Check in staff were fast and efficient getting checked in to the rooms. The rooms were spacious and offered all the facilities we needed. The position of the hotel to the main areas of Cleveland meant we could walk to all the places we wanted to see so saved me, as an Englishman having to drive round the city 'on the wrong side of the road'. If I was going back to Cleveland I would certainly stay here again. August 29, 2015
  • 2015-11-27 T07:34:57.855-06:00
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