Rated 3 out of 5 by chadwickturner Great room and facilities...not so great service
The place is in good shape and the rooms are very nice. The bedding was very comfortable as well.
The main issue I had with the place was the valet and service surrounding the valet.
Upon arrival, I looked across the street ad saw parking for $13. I asked the valet how much for their fees and he said $30. After him selling me on the quickness of getting a car (less than 5 minutes) I was OK with it.
I stayed there for a week and each day I would get out of the shower and call the express line and would call for my car. I would arrive downstairs 7 to 8 minutes later and no car. I would ask the valet if they had 483 and they would say no and order it then. I went through the same ritual daily. At the end of the week, I was irritated a bit and told the valet my frustrations and he said "oh, I know that department never tells us when you all call."
One last irritation about the same...
I came home after work one night a bit late (10p) and pulled up at the valet stand. I waited for 5 minutes and the valet never showed. I was the only one there. I walked to the front desk and asked if she could assist me by contacting the valet, and she said she would. I dont think she did much as 10 minutes later, I was still standing there. She kept motioning to me that they should be there any moment. No one came. I grabbed the bellman and asked if he could help and he told me that he would take care of it.
Outside of service, my stay was pleasant and I enjoyed the rooms.
August 14, 2016
Rated 3 out of 5 by Matt1234 Decent hotel but work to do
It comes down to this - it gets only three stars because the Internet is so slow it is essentially impossible to do any work in your room. Not cool Westin.
July 5, 2016
Rated 5 out of 5 by Brimai Perfect location in downtown Cleveland!
Your location was perfect for everything we needed. Baseball, football and the Rock n Roll HOF, all of these were in walking distance. Plus easy access to the interstate 90
July 4, 2016
Rated 5 out of 5 by Gansare Amazing hotel
Westin Cleveland Downtown was an amazing hotel with great staff, everyone there was real friendly, even other visitors. The rooms were really nice and clean.
July 2, 2016
Rated 5 out of 5 by wildthing staff was great!
Enjoyed my stay!Need to thank everyone for their help in my daughters wedding and making sure she had everything she wanted and needed! Shout out to Patrick who helped calm me in my crisis! You were so friendly and did and said everything I needed to help calm me down!Thank you for all your help and understanding and making sure we all had what we needed..Your friendly demeanor and kindness was so appreciated!And humor when I need it most!The wedding and reception was amazing!
June 21, 2016
Rated 5 out of 5 by Brad1000000 It's a great Westin
Well located just south of the Lake on the north side of Downtown, the hotel is in very good condition (maybe it's only a few years old or recently renovated) with exceptional views (either side but lake is great) and a nice full service restaurant and "real" Starbucks on street level. The club lounge is especially nice, with two levels and a hip, true club feel versus what most other hotels provide (e.g. a converted hotel room with a few tables and continental breakfast). A three-hour spread is provided in the evenings, with a variety of good cheeses, breads/crackers, and appetizers as well as complimentary beers and wine. Breakfast is more than adequate, with real bacon and eggs and fruits/granola.
My platinum experience was exceptional, with an upgraded room on the club level, a club attendant that recognized and greeted me, making sure I had everything I needed during my stay. The only shortcoming is the computer's printer does not work, which I needed but was never able to be fixed.
May 25, 2016
Rated 5 out of 5 by ChrisFF Great
It was an amazing hotel with great staff, everyone there was real friendly, even other visitors. The rooms were really nice and clean. The valet was reasonable, a little on the expensive side but still a good feature, And I was also ecstatic that they would let a 19 year old rent out a room. It is literally the only hotel in Cleveland that will, trust me I had tried.
April 25, 2016
Rated 4 out of 5 by Flora Friendly Staff
We haven't stayed in Westin for a while, usually we prefer Sheraton because of their club lounge. We used free point to book a room and wasn't too sure if the hotel would give us a free upgrade to club level and access to the lounge. Surprisingly, Ashley at the front desk was so gracious that she upgraded us in no time. Ashley is very helpful and pleasant to talk you. The room was spacious and clean; bed and shower are SPG level good; the internet gave us some problem the first night; the water temp in the sink was extremely hot and took a long time for the cold water to come out to cool it down. Food served in the lounge is not impressive, average. Some Sheraton lounge serve better food. Should have a hot dish in the evening snack.
April 9, 2016