Rated 2 out of 5 by XaveSpring59 Treated as if we imposed on staffs private home....
Arrived to a room with great parking lot view when we requested ocean front. Staff "graciously" all the while being put-out moved us to correct room. Two days settled into a five day stay plumbing issues with toilet (sounded like a jet plane taking off). Maintenance wasn't sure how to correct problem and recommended front desk move us to new room (No consult with us). After new room cards, to a smaller room on the opposite side of resort were sent up, I spoke with maintenance. He was very accommodating in his effort to resolve issue so we would not have to pack up and move for the second time to a third room. I did however have to go to front desk to plead my case. Maintenance did resolve problem after a couple hours. I spent a half day of our stay trying to maintain a room. After all this we decided to check out a day early (before lunch check-out time) and were told we would still be charged for additional night. Once again I pleaded our case and staff "graciously did us a favor and did not charge for unused night stay.
I am not a hotel attendant and have no knowledge of this resorts procedures. I do travel often and know this is not common practice. I also feel when you cater to guest who choose to pay for a resort vacation with all the amenities you offer they should be treated as GUEST and not drop-in's!
June 24, 2016
Rated 5 out of 5 by Rondas1 25th Wedding Anniversary
This hotel was above and beyond our expectations. Our check in started off a little rusty since I was under the impression that I had booked an ocean front room, however upon entering our room we had a partial view. Needless to say we were pretty disappointed. After talking to the front desk staff, they quickly apologized and changed our room. The staff was so kind and apologetic. They even sent up a nice surprise to our room. We have traveled all over the world and have never been treated so special. A special thanks to Carlo and Jackie, our waiter at dinner. Our meal was excellent and Jackie brought me to tears when he began to serenade me with a love song. We can't wait to return!! The hotel was well located and all the staff went out of thier way to greet us and smile. Way to go Westin, this is what brings customers back!
June 20, 2016
Rated 3 out of 5 by MRB96 check in was difficult
We were at the hotel for a conference, the staff at the desk were not very helpful during the check in process. At 330 I checked on room availability and was told it would be 4. I gave the young lady my information and told her to please call when the room was ready. I asked her to leave a message on my phone since I was in a meeting. At 421 I received a call. When my husband went to check in, they would not give him the key stating that I did not tell them his name-no one asked. After showing ID, the same credit card used to book the room, my full name and address, he was told I would have to call them to allow him access to the room. How was I supposed to call when I am in a conference? Why was I not asked all information when I checked in? we were here in March with no issues but after this we will not be back. Too expensive for these issues.
June 13, 2016
Rated 5 out of 5 by JP5050 Great Island + Hotel
Our first time to this hotel and to the island. Pool and beach were both great. Room was very clean. Only experience with the restaurant was breakfast, which we ate at the hotel each morning. While the breakfast was a bit pricey, food was delicious. Had drinks at the bar one evening, bartender was wonderful. We did come at an off time (almost no one was in the hotel) which may have added to why it was such a great experience. Great place for a low key and relaxing family trip.
June 10, 2016
Rated 2 out of 5 by Bradley26 Not as expected
We live within 45 minutes of Jekyll but decided to have a "staycation" for the night and since the main point was to enjoy the beach and hotel we decided to stay at the Westin because of what you hear about it. It was beautiful in the halls and the room was honestly not what i thought it to be, we have stayed at much nicer places for less. The view was lovely though. We ordered room service at 10:50 PM(again- enjoying our date night) They were out of the chocolate cake we wanted. So we got something else and ordered drinks(they stop the bar at 11 so we were getting close) they took out drink order and the rest but after 30 minutes they FINALLY came with the food. Not the drinks, they told us that the bar had closed...which ticked my husband off because we had ordered in time. He explained to the man the time we ordered and he said that he would go see if someone was still there by chance. After a while my husband called and they said that they were bringing them up. By this point he was aggravated about them being out of half our order and waiting an hour to get the rest after having to complain(we could have went to a store for that long of a wait). It really dampered the whole point of the evening which was to have a stress free night away.
June 6, 2016
Rated 1 out of 5 by dgoldman Very crappy stay for 10k points per night
Recently we wanted to take our kids on a vacation and heard a lot of nice things about Jekyll Island. We decided since we are SPG timeshare owners we would select this place and could not have made a bigger mistake. First problem is before you even get to the hotel they make you pay a daily fee to just get on the island. We pay it and get to the hotel to find out that you have to pay to have a bellhop take you things to your room (second out of pocket fee). We get to the room and have the worst view in the world. We paid 30k points and we have a view of a sandy parking lot facing the front of the hotel. I go downstairs to talk to the front desk and explain that we would like another room and the lady at the front desk laughed at me and said you get what you paid for. Awesome customer support.
We then proceed after walking the beach to go get some breakfast and find out that you have to pay $20.00 for a buffet and all they had was scrambled eggs and coffee.
There is nothing to do in this hotel. You are next to the convention center and most of the shops are all closed and still being built. All they have here is 3 very overpriced restaurants, tons of conferences room and that is it.
This hotel is way overprice, rude staff, poor views and I wouldn't recommend this hotel to anyone. We could have gone to any other beach for 75% less than what we paid for he and 1/10th drive to actually have an ocean view with things to do.
I am actually embarrassed to say I am a Starwood owner after this visit and the way we were treated. This totally ruined on of the two weeks a year that we can get away.
May 28, 2016
Rated 5 out of 5 by penwelch Wonderful hotel experience right on the beach
The Westin Jekyll Island had every guest amenitiy and was first class all the way. Friendly staff, fantastic ocean front rooms with very comfortable furniture. Provided guest friendly features and terrific ocean views. Great for a peaceful get away and convenient to all island attractions.
May 26, 2016
Rated 5 out of 5 by cbowen Business trip
This was my first Westin experience. Excellent location with the beach village shops across the street. The Westin is a beautiful addition to the Jekyll Island development. The staff are attentive, professional and knowledgeable. The bed provided the best night's sleep I've had in a hotel in the last 5-6 years.
May 26, 2016