Rated 4 out of 5 by sidorf Excellent business hotel
I stayed in Westin this week and I must say I am very satisfied with the hotel during my stay. Comfort and luxury was fantastic and so was the service. The breakfast was good and lavish too. I have been given big size room, AC was comfortable and I had a nice sleep. Being a frequenter of Chennai, I will select this hotel again.
A few things where I found it needs improvement are :
1. There was no netwrok coverage for Vodafone (and Airtel was feeble too )in the room at 7th floor. Definitely you need to look into the matter as its absolutely necessary to have mobile coverage for all reasons.
2. I tried ordering few standard continental dishes which is found to be not available.
December 10, 2014
Rated 5 out of 5 by GarryS Great Hotel, Great Room and Friendly Staff
I recently stayed at the Westin in Chennai. The hotel was beautiful and the staff were extremely helpful. The Gym facilities were great and it was better than I had expected. I would definitely recommend a stay in the Westin.
For a nice after work drink the sports bar is the perfect place to unwind with the bar staff making an effort to remember you and your order.
All round a very good stay. Thank you
November 11, 2014
Rated 5 out of 5 by Vis26 Nice stay friendly atmosphere
This hotel lived up to all expectations I had and food was great. Look forward to be here in the future
November 10, 2014
Rated 4 out of 5 by Tommi68 It was pleasant stay
Arriving early morning and getting served as expected. Room, venue, restaurant all is fine.
November 3, 2014
Rated 5 out of 5 by Deb83 Above and Beyond
The hotel is very nice and the accommodations are wonderful. The staff went out of their way on several occasions to make my stay enjoyable. There is one thing a staff member, Mr. Venis (Airport Representative), did that I feel was above and beyond. One of my traveling companions did not print her itinerary with her name on it. Security was not going to let her in the airport. Mr. Venis went inside and was able to locate appropriate documentation to allow my companion to get into the airport and ultimately get home. I was so appreciative of his time and efforts. We didn't even ride to the airport with him as we already had transportation. Mr. Venis met us there, recognized us from the hotel and helped us out. Please make sure he is recognized. If he can be recognized monetarily, I would greatly appreciate it!
October 13, 2014
Rated 5 out of 5 by SusanR24 Wonderful people - nice place
I want to personally thank Mr. Venis. He saved my life. Well, in my eyes he did. He was the perfect guide helping us on our trip home. Specifically, I did not have an itinerary for my trip with my name on it. I had an itinerary but no name. The guard would not let me through. Mr. Venis was trying to help me through but the guard would have none of it! Mr. Venis then asks me for my passport - goes into the airport with the two gals I was traveling with ... next thing you know, he comes back out with a confirmation of my travels! It was just what the guard needed to let me go through and get checked in for my flight! Mr. Venis went above and beyond and ensured that my entire team was taken care of and ushered to the right place in the airport, and gave us direction on where we needed to go once we were done with checking in. If it weren't for him, I am not sure when and if I would have boarded a plane to come home. I owe him a lot. I didn't have enough tip money (either in rupees or dolalrs) to show my appreciation of what he did for me. I gave him all I had left!! He truly made me feel like he was going to be sure that I was taken care of and that I would get on that plane and head home. I thank him for that. I also want to thank a young man who was always in the lobby (he wore the beige uniform) but I don't know his name. A friendly guy and always greeted us when we came back to the hotel or before we left for work from the hotel. Such nice staff at the hotel. I truly enjoyed staying there.
September 29, 2014
Rated 5 out of 5 by 4JCUSA Top Westin in the World...
I'm from the US and travel to many Westin's in the US and globally and I have discerning taste. This property is absolutely fantastic. It all starts with the front desk and they made me feel very comfortable and appreciative of my choice to stay here. India overall is known for their hospitality but the staff and Management here are clearly in the top 1%. The rooms are fresh and have that distinctive Westin feel. The gym offers much more than I've seen in other hotels, even other Westin's and the pool and waterfall scene is very relaxing. I have especially been enjoying the Sunset Grill which offers roof top dining and the steaks are great. I've especially enjoyed having a nice Cuban cigar after diner while enjoying the evening breeze. Special mention to Sy and his colleagues at the Grill as they are both professional and a lot of fun to talk with. The bottom line is that the staff here is what makes you feel very welcomed and I'm looking forward to returning the next few months. This will be the only property I stay in when I'm in Chennai and will be recommending it to my business colleagues and friends. Keep up the great work and attitude!
September 10, 2014
Rated 5 out of 5 by Traveler2011 A "Re-TREAT" in Chennai, India
Another GLOBAL Brand in India who does thimgs well and knows how to treat their guests the way they expect to be treated everyday on a very consistent basis. The employees are trained as part of their process "To Do The Right Thing" and it happens! I have traveled alot within India and stayed in a varity of hotel(s) and this is one of the best properties within the country. I was in Chennai on business for 2.5 weeks and went thru the list of Chennai hotels and chose this property based on other reviews and the proximity to Phoenix Mall (walking distance) which has a Starbucks, IMAX, CPK , Mainland China and Hard Rock Cafe. The Westin Chennai "delivers" on service, food and quality. There are 3 great dining venues and a bar on-site and the Indian, Asian & Western dishes all are great. John, Hem, Balijari, Gopal & Manesh at Seasonal Tastes and the EEST and Sunset Grill staff all do a great job as well as their other co-workers. To The Willow's bar staff who had his own "style" with regards to his uniform. The staff go out of their way to "serve" the Westin guest(s). The Front Desk staff to Duty Managers are all professionals and do a good job. My thanks to Anand and Jana for making sure I got my morning newspapers. The attention to detail of these 2 gentlemen are what guests appreciate. When I'm back in Chennai the Westin will be my "home".
August 28, 2014
Rated 5 out of 5 by mp814 Excellent +
Staying with the Westin is the great. Excellent Saff. They made me feel like home away from. Seasonal food Staff & Cheff made my special food with my need. always polite & good service. Overall All the services is IF I would say is + six star. ******
August 25, 2014
Rated 4 out of 5 by Andy1966 Pool is an excellent feature
Negative - Need to refresh the internal minibar before new guest arrives and each day of the stay if items have been consumed (such as drinks)
Bulbul host for the lower buffet restraunt is very helpful and friendly
August 23, 2014
Rated 5 out of 5 by Scermina57 The Staff is very Friendly
The staff is very good and always tries to please you.
August 21, 2014
Rated 5 out of 5 by NSShah Great hotel and awesome staff
This was my second extended stay at Westin Velachery - 5 weeks this time. Staff gave excellent service and made us feel at home. Anup, Brahma, Shebin, Gopal, Ravi, Bulbul, John, Neeraj, Alok, Saddam - few names that I remembered were great. Even the housekeeping staff (Elango) was very attentive and made sure that I had everything.
August 20, 2014
Rated 3 out of 5 by Horeb New Hotel
Being a Platinum Member i had only discussions in this hotel.
I booked also for 3 guests and they also had more discussions then anything else.
In this hotel you are a customer but not a guest.
August 15, 2014
Rated 4 out of 5 by Scermina57 Hotel has quality Food
The food has been very good - however, the staff in the Restaurant in unorganized. They are slow to clean off tables and the wait staff is not assigned to a specific area or table. Otherwise, the staff and management staff are very friendly.
August 14, 2014
Rated 3 out of 5 by Haan Very noisy room
At first I got a room on the 9th floor asigned, what is called executive floor. But my room was positioned direct below the main air condition motor on the top roof. And the motor was so noisy that I could not even sleep that night. Fortunately I got a different room for the next nigths!
August 13, 2014
Rated 4 out of 5 by Unnie Fantastic Fourteen Days
It was a nice experience. The comfort, security and hospitality provided was awesome.
August 11, 2014
Rated 4 out of 5 by Traveller98765 Issues with power
Under normal circumstances, I would have rated this hotel 5 starts for everything above (except SPG recognition and food). The reason for the lower rating is my continuous problem with the power in my room, and I'm not talking about the power fluctuations. My power would turn off all the time, and the only way I could fix it was to remove the keycard, open the door, and then put the keycard back in. And then do the whole process again 5 minutes later... The worst thing was that staff did not believe me, and both times before it got fixed, I had to call reception several times and I had to explain the situation at least a dozen times to a number of people, and they did not seem to believe me, they kept telling me it was just the power fluctuation. No, it was not! I had those and I knew the difference. After 2 days of complaining, I finally had a chance to tell an electrician that he had to eliminate the card reader (it's a shame though that I had to tell a tradie what he had to do, after he tried fixing it his way and failed), which he did, and it worked perfectly for a couple of days. Until someone put back the card reader in action, and my problems started again. I had so many calls to reception and I was promised repeatedly that it was gonna be fixed. Then someone would turn up at my door and tell me it was OK. IT WAS NOT OK!!!! It took another 2 days of complaining (and yelling in the end) for it to be fixed finally. This stress was the last thing I needed.
Re food: we usually ate at the buffet, which I liked. The reason for the 4 stars is that I had packed breakfast and lunch most days, and they would sometimes skip a thing I asked for, or the food would not be consistent from day to day; eg. my mashed potatoes were awesome one day, but inedible two days later.
Apart from my issue with the power, I really enjoyed staying in your hotel. I found the staff very nice, everything was clean, etc.
August 9, 2014
Rated 4 out of 5 by Prakash Difference over time
Although the hotel is very good it was surprising that there was no turndown services given also i had specifically ensured that DND is off and at the lounge the options of liquor was sub standard as compared to what i am used to in all SPG hotels
August 3, 2014
Rated 5 out of 5 by Sanjay26 Superb and Comfortable
The Chennai Westin is a spectacularly comfortable hotel where one can both work and relax as per the days schedule. I always regret not being able to stay for an extra day.
August 2, 2014
Rated 5 out of 5 by Scermina57 Excellent Staff
The staff is very accommodating and very friendly.
July 28, 2014
Rated 4 out of 5 by Bhupendra Overall reasonably good experience
Rooms are quite good and comfortable with good AC control. However the SPG number updated in the system was not mine...so they could not recognize the SPG.
Breakfast in the coffeeshop surely needs a complete revamp...incluing services.
July 26, 2014
Rated 4 out of 5 by Lans Awesome stay at Westin
I have really enjoyed the stay at Westin. The room and the available facilities were cozy.Looking forward for coming again..
July 24, 2014
Rated 1 out of 5 by raghubh89 bad customer experience
I have stayed in this hotel a few times now. The most recent experience was pretty horrid. The hotel ended up having a party on a friday night till 2 am and me staying in the 2nd floor could not sleep a wink as my floor was vibrating as the dance floor was below and plus the music was very loud. I have formally raised a complaint.
July 22, 2014
Rated 4 out of 5 by xjmachado Hotel is great for Business Travellers
Everything was very nice and clean. The staff is also very good.
The hotel has 3 international restaurants, with great quality and very good breakfast.
The gym has good equipments and personal trainers to assist you, the view is great, with the Pool right in front of it. The Spa is side by side with the gym and you can spend some time to relax.
The rooms are nicelly decorated with English spoken TV Channels and in the Luxury Room you get free WiFi access.
July 21, 2014
Rated 4 out of 5 by kAPILjACK Good, can be better
Good to stay at Westin, Good staff. Good Beds, Amazing Washroom
July 17, 2014
Rated 5 out of 5 by RonB0511 RMB 07142014
Excellent service and value for your dollars.
July 14, 2014
Rated 2 out of 5 by MickeyFL Left me with an unhappy/bitter feeling
My family and I checked in at the Westin Velachery on 29 June 2014. Our initial stay was booked through my relative's SPG rewards account. I'm an SPG member myself as well. We occupied 2 rooms. Each room had 2 adults and 1 kid.
I booked through the SPG website via an online chat with an SPG customer service representative. I requested an extra bed in each room & was informed that it would be at an extra cost of $16.67 + taxes.
When we checked in, we noticed that no extra beds had been placed. Not minding it, we slept that night, and didn't feel the need for an extra bed after all, so I requested the front desk NOT to place an extra bed in either room.
I happened to extend our stay for another day. So on 06 July when I went to check out from our initial stay (and check in for another day), I was surprised to see an "EXTRA BED + taxes" charge on EACH room. When I questioned it saying that no extra bed had been placed in the room & that I had requested we didn't actually need one, the front desk said that it was actually an EXTRA PERSON charge since there were 3 in each room.
First of all, the "extra person" in each room was a kid. With one of them being 14, it is understandable if that kid was going to be charged the "extra person" rate, but
1) NOTHING was informed about an extra person charge at the time of booking
2) When we checked in on 29 June, the front desk checked our IDs. NOTHING was mentioned at this time either about there being an extra person charge.
Moreover, when I extended my stay so as to stay overnight on 06 July (and check out on 07 July), the booking for 1 of the rooms was made through my SPG account. And I did not make any request for an extra bed. The front desk person informed me that for the new booking, there was going to be no extra person charge for either room. This morning when I checked out, indeed, there was no extra person charge.
What I find incomprehensible is- why charge me for an extra person for 1 stay (made through SPG), when I wasn't charged for the last day? We stayed after all in the same rooms; we just extended our stay by 1 day (via a new booking), that's all.
The hotel hadn't placed an extra bed, and not finding that an inconvenience, I informed them that an extra bed wasn't required after all. However, it looks like the hotel wanted to make a few extra bucks off me, and decided to charge for an extra bed after all.
After a bit of haggling/bargaining, the hotel removed the extra bed charges for ONE room but retained it for the other room.
Another aspect is the in-room WiFi. My relative who made the booking for us is a "Gold Preferred Member". According to the SPG website, Gold Preferred Member reservations are entitled to a "free gift", one of which is free WiFi during the stay. When I signed in online, I was surprised that I was going to be charged for internet. When I checked with the front desk, they said that the Gold Preferred Member had to be one of the guests to avail of the offer. Nowhere is this mentioned on the SPG website; and the hotel didn't let us know either at the time of check-in.
Since I absolutely needed WiFi, I signed up for it anyway.
I've stayed in various categories of hotels across the world. I have absolutely no problems being charged for a service at a hotel AS LONG AS I'M INFORMED IN ADVANCE, especially when it is not specifically mentioned anywhere.
This is the 3rd hotel I've stayed in in Chennai during my current visit. And I'm sorry to say, Westin fell WAY BELOW my expectations in their shabby handling of my reservation.
I don't think I will ever stay at the Westin Velachery EVER again.
July 7, 2014
Rated 4 out of 5 by Kumkum63 Too modern
The hotel room was comfortable. Staff was good. The bathroom was just too modern- with sliding doors without locks. There was also a way from the wardrobe unit so unless you are with your spouse you are not comfortable. The steps around the swimming pool were also very slippery. Its a wet area so they should not be so smooth. Had the most amazing sleep though.
July 6, 2014
Rated 5 out of 5 by Nayant Weekend Stay
Well designed room. Food taste for veg. is good. Responsive staff and service.
July 6, 2014
Rated 3 out of 5 by NJA1956 Very odd room design
The room furniture is similar to my favourite hotel, the Westin Garden City in Mumbai. The od thing at the hotel in Chennai is the total lack of drawers for putting shirts, socks etc.... Also, like many hotels in India there were only 2 hangers for trousers. Travelling on business for 2 weeks I have more than a single change of clothes!
July 5, 2014