Rated 5 out of 5 by RonB0511 RMB 07142014
Excellent service and value for your dollars.
July 14, 2014
Rated 4 out of 5 by Kumkum63 Too modern
The hotel room was comfortable. Staff was good. The bathroom was just too modern- with sliding doors without locks. There was also a way from the wardrobe unit so unless you are with your spouse you are not comfortable. The steps around the swimming pool were also very slippery. Its a wet area so they should not be so smooth. Had the most amazing sleep though.
July 6, 2014
Rated 3 out of 5 by NJA1956 Very odd room design
The room furniture is similar to my favourite hotel, the Westin Garden City in Mumbai. The od thing at the hotel in Chennai is the total lack of drawers for putting shirts, socks etc.... Also, like many hotels in India there were only 2 hangers for trousers. Travelling on business for 2 weeks I have more than a single change of clothes!
July 5, 2014
Rated 5 out of 5 by Nayant Weekend Stay
Well designed room. Food taste for veg. is good. Responsive staff and service.
July 6, 2014
Rated 5 out of 5 by sati 7-star service and fantastic accomodation
I stayed here on biz for 5 nights and I would say this is one of the BEST hotel I ever stayed with special mention service which was simply put exemplary. Food was great. Best of all you can get brand new workout shoes/clothes for less than 10 buck for your whole stay which was unique as I haven't came across in any other hotels
July 4, 2014
Rated 2 out of 5 by MickeyFL Left me with an unhappy/bitter feeling
My family and I checked in at the Westin Velachery on 29 June 2014. Our initial stay was booked through my relative's SPG rewards account. I'm an SPG member myself as well. We occupied 2 rooms. Each room had 2 adults and 1 kid.
I booked through the SPG website via an online chat with an SPG customer service representative. I requested an extra bed in each room & was informed that it would be at an extra cost of $16.67 + taxes.
When we checked in, we noticed that no extra beds had been placed. Not minding it, we slept that night, and didn't feel the need for an extra bed after all, so I requested the front desk NOT to place an extra bed in either room.
I happened to extend our stay for another day. So on 06 July when I went to check out from our initial stay (and check in for another day), I was surprised to see an "EXTRA BED + taxes" charge on EACH room. When I questioned it saying that no extra bed had been placed in the room & that I had requested we didn't actually need one, the front desk said that it was actually an EXTRA PERSON charge since there were 3 in each room.
First of all, the "extra person" in each room was a kid. With one of them being 14, it is understandable if that kid was going to be charged the "extra person" rate, but
1) NOTHING was informed about an extra person charge at the time of booking
2) When we checked in on 29 June, the front desk checked our IDs. NOTHING was mentioned at this time either about there being an extra person charge.
Moreover, when I extended my stay so as to stay overnight on 06 July (and check out on 07 July), the booking for 1 of the rooms was made through my SPG account. And I did not make any request for an extra bed. The front desk person informed me that for the new booking, there was going to be no extra person charge for either room. This morning when I checked out, indeed, there was no extra person charge.
What I find incomprehensible is- why charge me for an extra person for 1 stay (made through SPG), when I wasn't charged for the last day? We stayed after all in the same rooms; we just extended our stay by 1 day (via a new booking), that's all.
The hotel hadn't placed an extra bed, and not finding that an inconvenience, I informed them that an extra bed wasn't required after all. However, it looks like the hotel wanted to make a few extra bucks off me, and decided to charge for an extra bed after all.
After a bit of haggling/bargaining, the hotel removed the extra bed charges for ONE room but retained it for the other room.
Another aspect is the in-room WiFi. My relative who made the booking for us is a "Gold Preferred Member". According to the SPG website, Gold Preferred Member reservations are entitled to a "free gift", one of which is free WiFi during the stay. When I signed in online, I was surprised that I was going to be charged for internet. When I checked with the front desk, they said that the Gold Preferred Member had to be one of the guests to avail of the offer. Nowhere is this mentioned on the SPG website; and the hotel didn't let us know either at the time of check-in.
Since I absolutely needed WiFi, I signed up for it anyway.
I've stayed in various categories of hotels across the world. I have absolutely no problems being charged for a service at a hotel AS LONG AS I'M INFORMED IN ADVANCE, especially when it is not specifically mentioned anywhere.
This is the 3rd hotel I've stayed in in Chennai during my current visit. And I'm sorry to say, Westin fell WAY BELOW my expectations in their shabby handling of my reservation.
I don't think I will ever stay at the Westin Velachery EVER again.
July 7, 2014
Rated 2 out of 5 by AK12 Worse 5 Star experience ever !!
BY food quality it looks like 2 & 3 star hotel even they have good food in taste compared to this. Same feedback has been given to Resturant Manager as well. this was second visit to hotel but there is no change so would not like to Stay in near future in Westin nor anyone from my team.
July 4, 2014
Rated 4 out of 5 by SGtraveller88 attentive and friendly staff
staff are very attentive and friendly. good stay for business.
June 28, 2014