Rated 4 out of 5 by sidorf Excellent business hotel
I stayed in Westin this week and I must say I am very satisfied with the hotel during my stay. Comfort and luxury was fantastic and so was the service. The breakfast was good and lavish too. I have been given big size room, AC was comfortable and I had a nice sleep. Being a frequenter of Chennai, I will select this hotel again.
A few things where I found it needs improvement are :
1. There was no netwrok coverage for Vodafone (and Airtel was feeble too )in the room at 7th floor. Definitely you need to look into the matter as its absolutely necessary to have mobile coverage for all reasons.
2. I tried ordering few standard continental dishes which is found to be not available.
December 10, 2014
Rated 1 out of 5 by Benjaminj Excellent Facilities, Terrible Customer Service
The hotel is located in the heart of Chennai near the Ghandi park. It is a brand new hotel, opened only last year with excellent facilities and state-of-the-art luxury.
The unfortunate side of this story is that the customer service is unpleasant to say the least. We were greeted to the hotel and although the confirmed upgrade was not fulfilled, we were kept waiting for more than an hour for the front desk staff to verify who cleared the upgrade or not. We gave up and went to the room just to find out that the hotel doesn't provide the amenities such as car-transfer, published on their website.
When checked-out, the same altitude was given by the front desk who argued they have to increase the taxes for the upgrade they complimentary provided us, so we would pay double the taxes if not more. When refused they threatened me with charging my credit card as is, but since I don't deal with threats and walked away - they amended the bill.
SPG Platinum recognition defiantly needs improvement.
What a terrible way to end a stay at such a nice facility.
March 15, 2014
Rated 5 out of 5 by GarryS Great Hotel, Great Room and Friendly Staff
I recently stayed at the Westin in Chennai. The hotel was beautiful and the staff were extremely helpful. The Gym facilities were great and it was better than I had expected. I would definitely recommend a stay in the Westin.
For a nice after work drink the sports bar is the perfect place to unwind with the bar staff making an effort to remember you and your order.
All round a very good stay. Thank you
November 11, 2014
Rated 5 out of 5 by Vis26 Nice stay friendly atmosphere
This hotel lived up to all expectations I had and food was great. Look forward to be here in the future
November 10, 2014
Rated 4 out of 5 by Tommi68 It was pleasant stay
Arriving early morning and getting served as expected. Room, venue, restaurant all is fine.
November 3, 2014
Rated 5 out of 5 by 4JCUSA Top Westin in the World...
I'm from the US and travel to many Westin's in the US and globally and I have discerning taste. This property is absolutely fantastic. It all starts with the front desk and they made me feel very comfortable and appreciative of my choice to stay here. India overall is known for their hospitality but the staff and Management here are clearly in the top 1%. The rooms are fresh and have that distinctive Westin feel. The gym offers much more than I've seen in other hotels, even other Westin's and the pool and waterfall scene is very relaxing. I have especially been enjoying the Sunset Grill which offers roof top dining and the steaks are great. I've especially enjoyed having a nice Cuban cigar after diner while enjoying the evening breeze. Special mention to Sy and his colleagues at the Grill as they are both professional and a lot of fun to talk with. The bottom line is that the staff here is what makes you feel very welcomed and I'm looking forward to returning the next few months. This will be the only property I stay in when I'm in Chennai and will be recommending it to my business colleagues and friends. Keep up the great work and attitude!
September 10, 2014
Rated 5 out of 5 by NSShah Great hotel and awesome staff
This was my second extended stay at Westin Velachery - 5 weeks this time. Staff gave excellent service and made us feel at home. Anup, Brahma, Shebin, Gopal, Ravi, Bulbul, John, Neeraj, Alok, Saddam - few names that I remembered were great. Even the housekeeping staff (Elango) was very attentive and made sure that I had everything.
August 20, 2014
Rated 5 out of 5 by Kicha Review for the function condducted at Evolve on 15 sep
I have booked Evolve hall for a betrothal function. Sam the person i met during inquiry was humble and very good. Because of him i went ahead and booked the hall.
It was a fantastic arrangement those guys have made for the function. The high tea served during the function was awesome. People who were serving (Sunny and team) were also very good. In fact I asked Sunny to arrange for meeting the Chef. He also arranged for it and I personally wished him after the function. Every one of our guests enjoyed a lot during the function and were also appreciating the arrangements in the hotel. The rooms we used were also very good. They were very flexible enough to meet all our requirements be it moving of things, arrangement of chairs, arrangement for high tea etc.
September 26, 2013