Rated 4 out of 5 by Andy1966 Pool is an excellent feature
Negative - Need to refresh the internal minibar before new guest arrives and each day of the stay if items have been consumed (such as drinks)
Bulbul host for the lower buffet restraunt is very helpful and friendly
August 23, 2014
Rated 5 out of 5 by Scermina57 The Staff is very Friendly
The staff is very good and always tries to please you.
August 21, 2014
Rated 3 out of 5 by Horeb New Hotel
Being a Platinum Member i had only discussions in this hotel.
I booked also for 3 guests and they also had more discussions then anything else.
In this hotel you are a customer but not a guest.
August 15, 2014
Rated 4 out of 5 by Scermina57 Hotel has quality Food
The food has been very good - however, the staff in the Restaurant in unorganized. They are slow to clean off tables and the wait staff is not assigned to a specific area or table. Otherwise, the staff and management staff are very friendly.
August 14, 2014
Rated 3 out of 5 by Haan Very noisy room
At first I got a room on the 9th floor asigned, what is called executive floor. But my room was positioned direct below the main air condition motor on the top roof. And the motor was so noisy that I could not even sleep that night. Fortunately I got a different room for the next nigths!
August 13, 2014
Rated 4 out of 5 by Unnie Fantastic Fourteen Days
It was a nice experience. The comfort, security and hospitality provided was awesome.
August 11, 2014
Rated 4 out of 5 by Traveller98765 Issues with power
Under normal circumstances, I would have rated this hotel 5 starts for everything above (except SPG recognition and food). The reason for the lower rating is my continuous problem with the power in my room, and I'm not talking about the power fluctuations. My power would turn off all the time, and the only way I could fix it was to remove the keycard, open the door, and then put the keycard back in. And then do the whole process again 5 minutes later... The worst thing was that staff did not believe me, and both times before it got fixed, I had to call reception several times and I had to explain the situation at least a dozen times to a number of people, and they did not seem to believe me, they kept telling me it was just the power fluctuation. No, it was not! I had those and I knew the difference. After 2 days of complaining, I finally had a chance to tell an electrician that he had to eliminate the card reader (it's a shame though that I had to tell a tradie what he had to do, after he tried fixing it his way and failed), which he did, and it worked perfectly for a couple of days. Until someone put back the card reader in action, and my problems started again. I had so many calls to reception and I was promised repeatedly that it was gonna be fixed. Then someone would turn up at my door and tell me it was OK. IT WAS NOT OK!!!! It took another 2 days of complaining (and yelling in the end) for it to be fixed finally. This stress was the last thing I needed.
Re food: we usually ate at the buffet, which I liked. The reason for the 4 stars is that I had packed breakfast and lunch most days, and they would sometimes skip a thing I asked for, or the food would not be consistent from day to day; eg. my mashed potatoes were awesome one day, but inedible two days later.
Apart from my issue with the power, I really enjoyed staying in your hotel. I found the staff very nice, everything was clean, etc.
August 9, 2014
Rated 4 out of 5 by Prakash Difference over time
Although the hotel is very good it was surprising that there was no turndown services given also i had specifically ensured that DND is off and at the lounge the options of liquor was sub standard as compared to what i am used to in all SPG hotels
August 3, 2014