Rated 5 out of 5 by Nick42 Exceeded expectations
Our week was to celebrate 40 years of marriage. On our return home, my wife said it was our best vacation ever and a lot of what made it great was the hotel. The facility and staff were wonderful.
October 15, 2012
Rated 4 out of 5 by Bruno Great Hotel....Peaceful
Very nice atmosphere....employees were super. Clean rooms....important to us. Good workout area. Nice to get away from the hustle and bustle of the strip....while still not being too far away....
January 29, 2013
Rated 5 out of 5 by Nick25 The hotel met all of our needs.
The staff was excellent and the MGR Greg was outstanding with working me thru some issues that I had. My next visit to Las Vegas, we will diffently stay at the Westing Lake Las Vegas and again.
February 19, 2013
Rated 5 out of 5 by Sunny77 Very Good
Excellent Resort, The only negative part was the SPA folks are not responsive. I was put on hold for more than 20 mins( i know, I was fool to keep waiting). The golf at Southshore was AMAZING!
October 17, 2012
Rated 5 out of 5 by Gary13 Mr.Gary
One of the best stays i have had in a long time, clean, good location to nature & the strip, friendly helpful people, the view from the room was great, my wife loved everything. Thanks Again.
February 13, 2013
Rated 5 out of 5 by Robert67 Wonderful stay
Staff went out of their way to be helpful and accomidating. All needs were met quickly and the room was very nicely appointed. The grounds and ammenties are beautiful, the service wonderful.
April 16, 2013
Rated 5 out of 5 by CaroleM Nice to be away from the hectic Strip
Everything was great accept the prices at Rick's casual restaurant. Coffee for $7 is ridiculous. The food is good but the prices too high. And there are few places to eat in this location.
July 30, 2013
Rated 4 out of 5 by JoyceUK Great features not always available.
Great hotel but we found that corporate bookings and weddings took over the facilities thereby excluding use of the public areas by existing guests which was a great shame and not expected.
October 3, 2012
Rated 4 out of 5 by Joel4U Service , Service, Service
Service with smile is what surprised us the most. This resort has without a doubt more hidden gems and places to unwind than any other resort we have visited in some time.
November 28, 2012
Rated 3 out of 5 by coolinaz not yet refurbished
Westin just took over this hotel. Decor is dated and not up to Westin standards .Maybe next year. Room and bath amenities were not what I am used to at Westin hotels. The location is good.
November 28, 2012
Rated 4 out of 5 by Norm38 TimeTo Refresh
Great hotel. Great Staff. Tired Trim.
Please refresh hotel furniture/draperies. It's time to spend some money before it starts to feel shabby. Everything else was great.
October 7, 2013
Rated 3 out of 5 by Dora Expected good customer service for such a beautiful resort
I booked this hotel because it was a host hotel for one of my many events. After a long 8+ mile obstacle course I want a hot shower and nice King size bed to rest in (what I booked). I signed in almost 2 hours after check –in and I was told that the resort had no King size beds available and that the cleaning crew was behind schedule. They said I can have a double size bed if I wanted a room right away or wait until a King size is available. They also refused to let me know how long I would wait for the room I booked. Very disappointed and upset I asked several times to be given an estimated time for a wait and the staff refused. I unhappily got a double size bed because I was very tired, hungry and at that point irritated. The last thing I want from a long day is for a hotel to tell me how they are unprepared to meet the needs of their clients because they are sold out last night of King Size beds and their cleaning crew cannot keep up with demand. All I heard was excuses as to why I could not be accommodated and basically I had to deal with it. I expected a lot more for such a beautiful resort.
April 8, 2013
Rated 5 out of 5 by Citytiger very enjoyable
We visited Las Vegas around New Year holiday and found it too noisy and busy. This resort hotel offered us peace and comfort. Staff very friendly and helpful. We would definitely go back.
February 19, 2013
Rated 5 out of 5 by angeljoy60 Outstanding
All employees were courteous, helpful and efficient. Rooms were clean and the grounds beautiful. Food at Rick's and the wait staff was excellent. Highly recommend for a relaxing getaway.
January 17, 2013
Rated 3 out of 5 by xx12 Wonderful staff, but not a 4 star property
Super helpful and courteous staff! Windows in room very dirty. Had a girl's basketball tournament players staying at the hotel, if I had know I would have cancelled my reservation!!
July 31, 2013
Rated 4 out of 5 by marina Signs are misleading
The signs to the fitness center and pool were extremely misleading and very confusing. And the food was not that good. I ordered room service twice, and was disappointed both times.
June 5, 2013
Rated 5 out of 5 by adsandy pleasing experience
Excellent views, wonderful staff, well equipped rooms, also enjoy kayaking...
January 21, 2014
Rated 5 out of 5 by gsky wonderful hotel, location and staff
Beautiful hotel in exceptional condition with wonderful location and views. Pools and facilities and food were all way above average and all the staff were friendly and helpful
November 11, 2012
Rated 5 out of 5 by 31usmc amazing property
The hotel exceeded my expectations. And staff were very friendly and helpful.the food at the cafe was delicious and plentiful. Im looking forward to stay at this hotel soon.
February 6, 2013
Rated 3 out of 5 by MaryAnne0210 Maybe it was just a very busy weekend...
Las Vegas was HOT this weekend. That being said, as we pulled up all the bellhops/valets seemed to disappear, the 2 inside were chatting and not in view of outside until they saw me pulling my cart up to registration as my husband parked the car; we chose the Green stay (so we could get 1000 SPG points) and the maid showed up the next morning so we weren't given the 1st voucher (which I had to ask 2x before getting); I asked 2 nights in a row to have the temp in the room lowered so I could sleep comfortably (our room faced west & with temps upwards of 112 daily - I just needed more air circulation/cooler) and the it only was lowered one degree after each request); on our last night as we returned, I requested some toilet paper b/c I forgot when we left - none ever arrived. We weren't in Vegas to celebrate the 4th, we were there b/c my husband's aunt passed away on Tuesday. I didn't think we were asking for much but it seemed like every time we needed to leave or return we had a request that just fell short. Just disappointing. The good things: 3rd night was $10 cheaper and we received a $20 deduction for some reason.
July 8, 2013
Rated 3 out of 5 by mel94 Beautiful location
This hotel located on Lake Mead offers great family fun. However, check in was awful! We were told check in was at 4:00 and we were not able to get a room until 7:00.
June 21, 2013
Rated 5 out of 5 by Lemonadeaf Great Hotel
everything was wonderful only down fall was the room was next to the elevators
which you can hear them non stop. needs improvement for better sound board installment
March 5, 2013
Rated 5 out of 5 by Ha13 Wonderful stay
We had a great time. The hotel is gorgeous! The staff were friendly. The place is so quiet and peaceful! We were glad that we chose the westin resort for our trip.
July 29, 2013
Rated 5 out of 5 by Moxen Plenty to offer
The westin gives you no reason to leave the property. A variety of food, two pools, a beach, and plenty of recreation options make this resort the place to stay.
August 1, 2013
Rated 5 out of 5 by Jerry99 Well Done
The staff is one of the friendliest I have seen. Special cudos to John the Battender for going the extra mile. The location is perfect and the amenities superb.
May 31, 2013
Rated 5 out of 5 by Necie007 Quiet and elegant
This is a wonderful alternative to the noisy hotels with casinos on the strip. If you are looking for a peaceful stay with amenities galore, this is the place!
January 23, 2013
Rated 5 out of 5 by Caren12 Hotel was great
Beautiful setting. Pools great loved lake side free rentals. Can't say enough about it. We were there for a destination wedding and loved every minute of it!
October 3, 2012
Rated 5 out of 5 Family Friendly
I love this hotel and come every year. I bring family members each year and hope that it will continue to be a family vacation spot for many years to come
August 5, 2013
Rated 5 out of 5 by gwenac Beautiful Setting
The resort is beautiful and there is plenty to do or lots of space to rest and relax. I was in a room next to an elevator and it was very loud in the room.
November 1, 2012
Rated 4 out of 5 by SVO5Plus Quiet and Friendly
Hotel was almost 100% booked on arrival so my usual upgrade was delayed a day for our 5 nite stay. Maria, Jennifer, Ashleen, and Elric were most concerned and eager to ensure our satisfaction. Maria in Marrakesh Express is so pleasant and helpful. I enjoyed my several "dessert visits" with her. Morena "tidied our room" well and unobtrusively. All staff encounters were positive. Rick's Cafe is fine though the service level tends to be slow. Not sure if kitchen cannot meet orders promptly or some other reason for delay in getting food. Valets were always attentive and helpful as were the bellmen. Concierge always seemed busy as she was on the phone or looking intently at her computer every time I passed or stopped at the desk. Limited information on immediate area from her. The ongoing changes in this recent Westin resort will eventually result in a smooth running operation one hopes. The staff enthusiasm and energy must be maintained as their energies complement the beauty of the resort and its grounds
Once the rooms have attained the total "Westin look" a stay here will be even more comfortable.
We look forward to future visits.
March 1, 2013