Rated 5 out of 5 by remerson13 Exceeded our expectations!!
We stayed at the Westin after finding a Groupon deal. We were blown away at how beautiful this hotel is and the number of amenities they offer. Anything you could want, from a spa pamper day to roasting smores by the fire, this place is amazing!! The view of the lake cannot be beat!! ...AND guests have their own private beach!!
July 19, 2014
Rated 4 out of 5 by Kena2 Great Staff Customer Service
Your staff gave great customer service !
July 19, 2014
Rated 3 out of 5 by Torsar38 Time for a change
While we were pleased with the staff particular our housekeeper on the 9th floor room, we were met with very worn and outdated furniture in both rooms. It is definitely time to change up the decor to a more modern style. The restaurant we ate at for lunch on both occasions had good salmon tacos but servers at times seemed somewhat uninterested and bored. I would like to thank Eric, Ben and all the valet attendants as they addressed us by name daily and were very friendly and accommodating for the entire trip and to the desk manager Kirsten for her genuine interest in making our stay as pleasant as possible.
July 17, 2014
Rated 5 out of 5 by Mcregan5 Girls Weekend!
Happened upon this hotel while booking a girls weekend and couldn't have been happier. The pools, décor, ambiance, staff, food, everything was beyond expectation. We will definitely come back. My only tiny complaint is that the carpet in the room was quite soiled in places and the concierge was difficult to get a hold of by phone (it was a very busy weekend at the hotel so this is understandable), but neither of these issues too away from the overall experience!
July 15, 2014
Rated 5 out of 5 by JoJo68 Excellent Overall Experience
Being a local Las Vegan, we LOVE the Westin Lake Las Vegas. The accommodations and staff are exceptional. They offer a ton of activities and amenities that surpasses any of the other resorts at Lake Las Vegas. We highly recommend the Westin for family and/or personal time. Thank you everyone for helping to make my daughter's 12th Birthday Sleepover a huge success.
July 14, 2014
Rated 5 out of 5 by Lee99 Murphy's Law Undone!
My stay had all the makings of what could go wrong, did. Fortunately, the staff was extremely professional, accomodating, and friendly. From initial room changes to a mix up at check out, I cannot give enough kudos to the staff, Patrick in checking in and Kristen in checking out for their help in making this an enjoyable stay!
July 9, 2014
Rated 4 out of 5 by SSum Pleasant stay
Beautifully appointed, clean, and comfortable.
July 8, 2014
Rated 4 out of 5 by Francesa Beauiful resort for peace and relaxation
OVERALL first time experience at Westin Lake Las Vegas
-great service at front desk, restaurants and poolside
-food was delicious and reasonably priced
-romantic for couples and friendly for families
-grounds impeccable with landscaping and water features
-housekeeping needs more training
-1 bar of soap supplied for 2 nights stay for a family of 4 [needed to share between sink and bathtub-inconvenient]
-new toiletries not supplied on 2nd day
-no hairdryer in unit [had to call front desk]
-shampoo bottle supplied was 1/2 used
-coaster for glasses in bathroom had brown rings and stains on them
-stained coasters still not replaced on 2nd day
If these items were missed by housekeeping it makes a client wonder what cleaning protocol was missed as well.
-all 4 paddle boats were broken during our stay so none were available for use even though the resort fee includes the use of paddle boats
July 8, 2014
Rated 5 out of 5 by KFIO32 Great Getaaway
I hadst been to Lake Las Vegas in sometime. Just wanted to get away for the weekend and was so glad I chose the Westin. Great hotel with great pool and beach activities and great customer service. Highly recommend.
July 7, 2014
Rated 4 out of 5 by EJ53 Facilities are Excellent, Need some Front Desk Improvements
This was my 3rd stay at the Westin Lake Las Vegas in the past year, and I'm planning to be there again in October. Overall the hotel has been excellent, the food is good, the rooms are clean and comfortable. The only issue I ever have is with the front desk staff. There is never enough. I enjoy the fact that they are friendly and helpful, but it does get frustrating when there is only one front desk person and there is a line of several people waiting for the front desk.
July 6, 2014
Rated 3 out of 5 by bmp2013 Good but not great
Hotel is amazing - front desk staff is not - also no real recognition of elite status. rooms are a bit dated, otherwise, excellent.
July 6, 2014
Rated 4 out of 5 by Tumi No good service
The facilities are very good. Outdoor, everything was great. But when we leave the room on Sat. around noon, nobody come in to do the room. We back in the evening and no clean towel and no clean bed. After talking several time with the front desk, we only get a set of clean towel.
The service is not acording with the hotel category
July 3, 2014
Rated 5 out of 5 by JCD0816 Off The Strip
After spending a week at the strip, this was a well received bit of total relaxation. Can't wait until the Golf Course is ready
July 2, 2014
Rated 3 out of 5 by CK1972 Nice place, could be a much better experience
The Hotel is beautiful and it has a lot of potential. I went with my wife and two kids for a four days stay. The Hotel seemed to be understaffed during the week affecting some basic services for a Hotel of this level (dirty ropes, long lines at the front desk and very few water rides available). Some of the personnel confirmed to me that some services are better over the weekend.
June 30, 2014
Rated 4 out of 5 by Michelles13 Good but could have been better
This was our second time staying at this Westin. The room was not a clean as the first visit. The bed was not as comfortable. Staff was friendly and attentive. We will come for another visit
June 30, 2014
Rated 4 out of 5 by Rachel13233 Kid Friendly
Westin always does a fantastic job entertaining it's youngest guests. We love staying with Westin for this reason. Thank you!!!
June 28, 2014
Rated 2 out of 5 by wendys123 this hotel needs works
The hotel was pretty, but not enough services. The food choices were not good at all and the prices were to expansive. The village may have been nice at one time, but now it is run down and empty.
June 26, 2014
Rated 5 out of 5 by mamashouse Very Family Friendly
I booked this last minute and I was unsure if my family was going to like it. We all ended up loving it! The entire staff was so friendly and attentive. The Friday beach party was so awesome! The bbq, dj, games, staff were all so amazing! 2 1/2 days are not enough to enjoy every benefit.We will definitely be back and do a family vacation with the extended family!!! My daughter even wants her future wedding celebrated there.
June 25, 2014
Rated 5 out of 5 by Jason3 A great stay
This exceptional hotel was at a great location, away from the hectic strip atmosphere and vary family friendly. Great pools and private beach. I couldn't keep my kids off the waterslide. A good time was had by all!
June 23, 2014
Rated 5 out of 5 by BC70 Relaxing property, beautiful and quiet
The Moroccan decor lends a beautiful atmosphere for a relaxing getaway ,
The restaurants are excellent and staff is courteous and knowledgable!
The property is beautiful.
June 22, 2014
Rated 5 out of 5 by Localmom Hidden treasure discovered
Excellent location for a any type of stay - family vacation, romantic getaway, day with water activities get-away, etc. We stayed here with 4 teenagers as a gift for middle school graduation to our kids. Suite was great to accommodate four boys, pool and water activities were awesome. Beautiful property, convenient location (we are locals and it is 20 minutes from our home, but feels like a world away). Stayed in this hotel before, and will return in the future.
June 3, 2014
Rated 4 out of 5 by Soul50 Glad you left it as is
I had forgotten how much I liked that property, hadn't been there in a couple of years, glad you didn't change it.
June 1, 2014
Rated 5 out of 5 by mj2014 Relaxing comfort
We thought we would like to have a break from the strip and happened upon this gem. Never have we gone to a place to renew and were amazed to find this piece of paradise. The staff catered to us as if we were the only persons there. We missed an earlier booking for the shuttle back to Vegas, but not to worry there was another one. At the restaurant, our waiter was knowledgeable and friendly. One thing missing was a what not store, since the little shopping village is in a slump, it would be nice to have a full gift store on site.
The views were endless and beautiful in every direction. We would like to return to have our stay there and perhaps take the shuttle to the strip for the day....making it our home base for our vacation, a relaxing place after a frenzied day.
May 30, 2014
Rated 1 out of 5 by Davidx3 Bad Weekend
Horrible experience. The hotel was overcrowded with a huge collection of families that were there for a youth basketball tournament. I was there with 3 16-year old boys to enjoy the hotel, restaurants and to go boating on Lake Mead. My kids were exasperated at the scene at your hotel. The staff was overwhelmed, the guests were out of control, kids were running rampant, screaming, causing havoc...it was horrible. At the restaurants, the noise level was insane. When I complained to the staff and management, they shrugged their shoulders and gave no apologies or assistance. It was unbearable. I've stayed many times at your hotel, but I question if I'm going to again. Absolutely miserable scene.
May 27, 2014
Rated 1 out of 5 by Poorlymanaged Very poor customer experience
The hotel does not respond to the booked guest needs. This hotel was booked for a youth /family sports event on site for the entire Memorial Day holiday weekend. It chose to to close pools and outside food service early each day and provided no option to entertain or feed the many families on site. The outside lake was left accessible at night, with no lights, opened in complete darkness while the pool area and deck lights were shut down leaving 30 + families in the dark. All outside food service was closed. Families could be found inside in wating areas trying to feed children on couches as the only opened area with tables was restricted to over 21. No response was given from management altough multiple complaints were submitted. This was a holiday weekend? Do you try to drive people off property? Time after time trash was noted in public areas. On seven occasions I watched Westin staff walk past or step over trash while being much more engaged in talking with fellow staff. A wedding was held on Saturday evening. By noon on Sunday the yard remained litter with trash and empty bottles. I would strongly look at your property management, your staffs customer experience training. Your staff does not know the that quest are the only reason they are there. Your facility is great. The experience rates at the absolute bottom. Find out if any discussion ever took place to the type and quanitity of booked guests for this holiday weekend, and how the very best experience could be provided?
May 27, 2014
Rated 5 out of 5 by r29492 Great Facilities!
We had a great time at the hotel and it is a true vacation resort (perfect for families). You will have plenty of water activities to take part in, including stand up paddleboarding provided by Paddle to the Core. The hotel provides beach parties on select nights and helps to create a great atmosphere. The landscaping is truly impressive and their selection of cactus gave me a few new ideas for our yard! We look forward to our next "staycation" and escaping the heat in Las Vegas.
May 25, 2014
Rated 5 out of 5 by Macias Macias
Nice! Get a room overlooking the pool. It's a better view than the lake and close to all the action! Bring the kids and grandkids! We will absolutely do this again. The only bad thing was the construction that was on the entry roads to get there. Other than that, we enjoyed our stay and the service was very accommodating!
May 20, 2014
Rated 1 out of 5 by travelnchick No Sleep the Night Before My Wedding
There were people in the hallways yelling and screaming all night. I called down to the front desk numerous times and with little to no help. I went out there to get rest before my wedding there the next day and ended up with the worst night ever!
They put us in a room right next to the elevator. Not hidden away anywhere.
May 19, 2014
Rated 5 out of 5 by ChrisKay Nice retreat
A great hotel located at a lake. Nice views and relaxing atmosphere just outside of Las Vegas.
May 18, 2014
Rated 4 out of 5 by Bradjuch Love this place
Second trip here just as good as the first. A quiet oasis in the desert. Like being in a different world. Far from the Strip and actually only a short drive away.
May 18, 2014