Rated 3.9 out of 5 by 663
Rated 5 out of 5 by isa123 great location, great service
We arrived late due to problems with the flght. Mr Hecto Isaza recived us and was very informative of the hotel amenities, room acommodatios and also recpmended a few restauranst near the hotel. We went to two of them and were very good.
He also help us with tips to the subway.
We really like it very mucho, the beds are amazing.
We asked about the roof garden but it was only for the restaurant staff, a tour would be a graet experience.
May 18, 2015
Rated 5 out of 5 by durhambda Excellent staff
Good location; excellent, helpful staff; clean, spacious rooms
May 18, 2015
Rated 4 out of 5 by Lauren15 very helpful
This was my boyfriends 1st time in NYC. I was originally placed in a room with a minimal view. I wanted a better view for him so it could be more memorable but I had no time to talk with the desk agent as I had to pick him up at the airport. I called the hotel while on my way to the airport and asked if there was a room with more of a view. A woman named Lee was very helpful and understanding of my situation. I still had my stuff in the first room but she made sure to hold a 2nd room with a view for me till I returned so I could personally get my belongings. It really was fantastic and I am so thankful for her help. Everything else at the hotel was great and the location was wonderful as well.
May 12, 2015
Rated 4 out of 5 by BLKliesen Quiet & Comfortable
I had a very good stay at the Westin NY Grand Central. The room was very comfortable. The cleaning staff were great! So nice and responsive.
I didn't get a chance to use many of the amenities but the rooms are great.
May 11, 2015
Rated 3 out of 5 by jordan31 Had a disappointing stay
I have stayed at Westin Grand central several times before and was upgraded to a larger, corner room.
This past stay wasn't so great. I asked for upgraded larger room, such as a corner room to accommodate my 2 year old daughter but was instead given a standard room next to the elevator which was noisy when people came out. Lets just say i didn't sleep well that night because my daughter kept on waking up.
May 11, 2015
Rated 5 out of 5 by rprillman81 Big time hotel!
Had a blast at this property! Great location and awesome view for my platinum upgrade. Would love to visit again!
April 28, 2015
Rated 1 out of 5 by WestinGCNYC Horrible customer experience
I am a management consultant and I spend a major chunk of my life at hotels.
And this hotel is by far the most unaccomodating one I have stayed at to date. All I wanted was for them to keep a small bag with my gym gears and toiletries so I don't have to carry it back and forth every week on the plane but this simple request apparently is too much for them to handle. I have stayed at other Westins before that had no problem keeping my stuff over the weekend and putting it in my room before I checked in.
And what's even more surprising is that no one seems to care that I am upset.
The front desk lady kept transferring me to the bell desk without letting me finish my sentence and of course without saying that she will transfer me. I had to call downstairs three times to actually speak to her and explain what the issue is.
I am actually very sad because I really wanted to like this hotel for various reasons.
Hope other platinum guests don't have to go through this.. :(
April 27, 2015
Rated 5 out of 5 by Avamae123 Lovely Facility and Helpful Staff
My daughter and I stayed at the Westin the night before heading out for a 7-day cruise. We wanted to squeeze some city sightseeing in while in New York and the front desk staff and Concierge were both so very helpful in directing us on where to go. The room service staff was efficient and pleasant. The room was beautifully appointed and very clean. I will definitely seek out a Westin when I travel again. Thanks for providing such a wonderful place to stay.
April 21, 2015