Rated 1 out of 5 by platinumguest1 Did not feel like a valued spg platinum member
I usually have great experiences at SPG hotels and I have been a platinum member for 7 years in a row. I hate to say it but this hotel was very lacking. My room was nice enough but upon closer examination I noticed human hair on the walls of the bathroom and on the counter. the service was also extremely slow. I asked for some q-tips to be sent up twice as it wasn't in the room as normal but nothing was brought. I just gave up.
I am spoiled by my platinum benefits usually but at this hotel I received none. I just didn't feel like a valued customer.
I sent an email to the manager to express my concerns but received no response at all.
Overall, pretty disappointed with this hotel.
June 26, 2014
Rated 1 out of 5 by mmarcus Chaos at best!
The hotel is a disaster! I have stayed in many NYC hotels and NEVER one where the rooms are this small.
The check in process is just plain chaos. There is no effort to control the SPG Gold and Platinum line. The check in desk is a free for all and very chaotic. If you are an SPG elite member and expect an upgrade, you have to ASK for it. They do nothign automatically for you. Which is why I guess the front desk is run so poorly.
Once you get to the rooms expect something that looks like it was designed in the 80's and as a closet. The plugs in the desk didn't work and while most new hotels are putting in plugs beside the bed...this one didn't. Hope two people are not traveling together and plan on being in the bathroom at the same time...You practically have to stand on the toilet to close the door. All of this and I was in a corner room....
The SPG breakfast amenity is just a joke. A cup of coffee, a 600 calorie muffin and inedible yogurt. All in all pathetic!
August 9, 2014
Rated 3 out of 5 by PEMC Hotel still needs improvement
We stayed there for the weekend of October 5th, with renovations still in process. The room was nice, and spacious. The linens and pillows excellent. The amenities were not refreshed until we called housekeeping, which promptly delivered what we needed. Elevators were modern and fast. The reception staff cordial, though somewhat slow. The staff in the dining room was not interested in having a happy customer. Coffee was cold, waiter not friendly. On Sunday there was a line of more than 10 people to get in for breakfast! There is no lobby area (as of yet) where one can sit and enjoy a drink, wait for a guest, or just watch people.
October 13, 2012
Rated 2 out of 5 by iadsea Not ready for prime time...
This hotel is not ready for prime time:
Descent location, newly renovated rooms of good size for NYC
1. Business center closed, no advanced notice
2. No platinum recognition at check in, no ask for amenity preference
3. No glasses in bathroom, only plastic cups
4. Internet requires log in every 5 minutes after 1st day (may not be common)
For the $415/night I paid with a corporate discount, the hotel was an awful value. Choose a different SPG hotel in NYC.
October 11, 2012
Rated 5 out of 5 by bj827 Great hotel
This hotel is conveniently located. The rooms are spacious for NYC and the desk staff is very polite and efficient
September 14, 2014
Rated 5 out of 5 by JMS321 All Aces for Service
My staff and I stayed at this Westin for the National Tennis Teachers Conference during the US Open. Housekeeping inadvertently ran over my headphones with a vacuum. They left me a note to see the front desk for replacements (I was impressed that they left a note. They could have thrown them away. I probably would never have known). Molly Deutscher and Li Tang from the Front Desk made sure that I was completely satisfied with the replacement and went "the extra mile". Their service was "All Aces!" Thank you.
September 10, 2014
Rated 5 out of 5 by annoying1 outstanding customer service
Alexandra Burnett was so wonderful to
work with. She was helpful, great
listener & so pleasant.
September 13, 2014
Rated 5 out of 5 by Theboys Staff rep
All the staff and management are great and made us be part of the family especially Lilly!!!!
September 12, 2014