Rated 3.7 out of 5 by 218
reviewers.
Rated 5 out of 5 by Hopi Excellent Stay
The Front Desk agent Bernardo, made our stay very pleasant. He was very professional and accommodating. Deidre and Loida were amazing as well, always with a big smile. Thanks to Eve the concierge who recommended a Greek restaurant and the Champagne was a very good detail.
We hope to come back again soon!
May 12, 2013
Rated 1 out of 5 by arvitam Bad service
Do not stay there if you are a Platinum guest.
Had to pay for breakfast also had taken complimentary breakfast.
No room service menu in room they told me they did not have any available, baggage handling was not enjoyable. Hope to not have to stay there again.
Wrote a note to the GM still waiting for an answer.
First time I take the time to write a review after being a member and platinum guest for years.
May 11, 2013
Rated 5 out of 5 by Wirelessman It is our favorite NYC hotel
Since upgrading to a full "Westin" this hotel has great location, nice, clean rooms and the feel of a boutique hotel. Staff is nice and friendly, and we've stayed there at least once a month with no problems at all.
April 23, 2013
Rated 3 out of 5 by PEMC Hotel still needs improvement
We stayed there for the weekend of October 5th, with renovations still in process. The room was nice, and spacious. The linens and pillows excellent. The amenities were not refreshed until we called housekeeping, which promptly delivered what we needed. Elevators were modern and fast. The reception staff cordial, though somewhat slow. The staff in the dining room was not interested in having a happy customer. Coffee was cold, waiter not friendly. On Sunday there was a line of more than 10 people to get in for breakfast! There is no lobby area (as of yet) where one can sit and enjoy a drink, wait for a guest, or just watch people.
October 13, 2012
Rated 2 out of 5 by iadsea Not ready for prime time...
This hotel is not ready for prime time:
Pros:
Descent location, newly renovated rooms of good size for NYC
Cons:
1. Business center closed, no advanced notice
2. No platinum recognition at check in, no ask for amenity preference
3. No glasses in bathroom, only plastic cups
4. Internet requires log in every 5 minutes after 1st day (may not be common)
For the $415/night I paid with a corporate discount, the hotel was an awful value. Choose a different SPG hotel in NYC.
October 11, 2012
Rated 4 out of 5 by TeeJay Great location, a bit noisy
Can't beat the location, across from Chrysler Building and a 3- minute walk to Grand Central. Great access to the whole city. Rooms are comfortable and newly renovated. I'm a bit surprised that windows weren't better sound proofed during renovations as you can hear quite a bit of street noise. Same with noise from the hallways/other guests. Otherwise, it's a nice hotel with a great lounge/bar. Classic Westin feel overall.
May 4, 2013
Rated 1 out of 5 by Pats Bad Experience
The hotel is poorly run. Housekeeping is awful. We had to call daily for plastic cups for the bath and face cloths! The bath and toilet were filthy. The HVAC was inadequate for the space. We called for service....I guess they came, but it got no better. We had to call twice for hangers. The gift shop had no water for 2 days to sell
May 1, 2013
Rated 2 out of 5 by MHHKR Does not meet Westin's level of proper guest service.
Pros:
Location is decent
Nicely renovated/clean rooms
Cons:
Service, service, service
October 15, 2012