Rated 4 out of 5 by Wendy283 Excellent reception
The other day I need to get my package which was in my friend's room, while my name was not in his reservation. Reception Pei and her manager Vlera were very professional and kind. They carefully checked the information and meanwhile made it very efficient to solve my problem. Highly appreciated!
July 17, 2016
Rated 5 out of 5 by Buffy75 Great hotel, wonderful location
We had the most wonderful time at the Westin Grand Central. The staff was friendly and responsive and our rooms were spacious, quiet and spotless. We were near Grand Central Station, the Chrysler Building, Bryant Park, the NYC Library, and many other restaurants and activities. Just a great experience from start to finish!
June 2, 2016
Rated 5 out of 5 by SunnyvaleCA Oasis in New York
We booked two rooms for 6 nights for our family attending a wedding. Our room was upgraded to a suite on the 36th floor - great view and relatively quiet for noisy New York. From the first interaction with Hector (bellman) through checkin, maid service, concierge, room service, restaurant staff were all really helpful and made our stay very enjoyable. The restaurant is a popular meeting place for local business folk in addition to hotel guests but was always good service and excellent food and beverages.
May 9, 2016
Rated 1 out of 5 by Jeff0629 Very bed experience
I booked a room with a Kingbed and a sofa bed. But the staff gave me a room without sofa bed. Then we changed the correct room but there was no quilt for the sofa bed. They didn't prepared the right room for us and they even didn't recognize my SPG membership. It supposed to be free bottle water for SPG member. But I was charged $10 for it. Terrible experience. Never came back again. Not recommend.
May 5, 2016
Rated 5 out of 5 by SnazzyDresser18 April 2016 Stay
Stay started with a rousing welcome during check-in. Room was comfortable. Location was excellent.
May 2, 2016
Rated 1 out of 5 by Jayhawk4000 Very Bad Experience
This was my 2nd time staying at this Westin. My first stay was as expected-very good with no problems. This stay was exceptionally poor. My first room's carpet was very wet between the bed and the window. After un packing and preparing for bed, I stepped into the wet part of the carpet- this was not moist, this was flooded squishing some sort of fluid between my toes- utterly gross. The window was open in my room when I entered. Although I thought this was unusual I didn't think much about it. I now know that the window was left open to dry the floor. After reporting this, the hotel knew about this yet put me into that room anyway. Ok, it happens- so now they put me into a 2nd room. The carpet wasn't flooded - hurray- we made progress, however the tv didn't work. At this point it is past 11:00 pm and I guess the operator went home because they won't answer the service express line. I have to go downstairs to the front desk and request a 3rd room. I had peace at last but immediately washed my feet not knowing what I was stepping in in room 1. Very poor experience without explanation. I suggest another hotel.
May 2, 2016
Rated 4 out of 5 by Benson06 Convenient location to reach any POI
Reception is kind, very polite and considerate.
Overall facility is very good, location is also good.
The only thing is NY is a busy city with too much sound, which cannot avoid.
May 2, 2016
Rated 4 out of 5 by olivewa This is a noisy hotel
The beds, rooms, all that is good. Westin-quality level.
What's bad is the noise level of the street. I could feel air coming from the windows' seams so clearly this was not going to be very quiet especially in a city like NYC. Well my first night was bad, woke up many times because of the street's noise, the second I guess I got slightly used to it #and I was really tired after the first night!#.
I would have expected that in a hotel, of Westin's caliber and prices, at least they would do all they can to ensure we can sleep. they did not.
April 29, 2016