Rated 4 out of 5 by GraciePR Great Stay!
Lili at the front desk was key in making the stay very enjoyable. She was attentive to my questions from the start and made sure I had what I needed.. The only issue I experienced was in the room, there was a problem with the window for some reason it would shut all the way so Friday night was brutal since I could hear every noise from outside. I didn't report the issue that night because we were tired and we didn't want to move or have someone go up to the room at that time however I reported the issue in the morning and they inmediately took care of it! Other than that my stay was great! Also the lady in the gift shop on sunday morning was great and very helpful as well.! Thank you so much! I will definitely stay here again next time I go to NYC.
May 20, 2013
Rated 1 out of 5 by BenA Consistent Poor Treatment of a Platinum Guest
First, I do want to express my gratitude to Erica at the SPG Preferred Guest check in. She remembers me from prior stays, and goes above and beyond to ensure my simplest needs are met. If you look for exceptional customer service in Webster's dictionary, you'll see her picture! Unfortunately, once it leaves her hands, the hotel fails. For some reason, this hotel cannot deliver a USA Today to my room each morning without me having to beg, complain, and fight with the staff. They can deliver a WSJ or a NY Times, but since they drop USA Today in the elevator lobby, they will not deliver a USA Today to my room and they fight with me every time I'm here. I told myself I would never stay here again since this hotel cannot perform the simplest task. Unfortunately, I had to stay here this week due to preferred rates at other SPG properties being sold out. Every other SPG property in NYC can deliver a USA Today to my room each morning, so I'm still at a loss why this hotel cannot. I was assured after 3 prior stays earlier this year that they would deliver the paper to me. So I checked in Sunday night. Erica assured me that my profile said USA Today and I would have one in the morning. When I woke up, there was no paper at my door. I spoke with a manager (Chris) and he told me that I needed to go to the elevator lobby each morning. I told him that was unacceptable. The person who delivered the WSJ and the NYT to other rooms on my floor could pick up a USA Today and drop it off at my room. He assured me that I would have a USA Today each morning, and so far, I've had one since I spoke to him. I just don't understand why I have to fight for something this simple. Now I know its a simple thing. A newspaper. But I want it delivered to my room. Each morning. Without a hassle! The GM has postings that say "I am committed to ensuring each guest that stays with us has their expectations met and hopefully exceeded" Epic Failure! I will never stay at this property again.
May 23, 2013
Rated 5 out of 5 by Zcip A Proper NYC GEM
I just love this hotel! The facilities are upgraded, the views are lovely, the staff are friendly. Thats all you really need to know. You are in for a plesant stay here at the westin. I stayed for 5 nights this time around and honestly was not looking forward to leaving.
Looking forward to returning soon.
May 17, 2013
Rated 5 out of 5 by aaaa a
I have nothing to add to this review. Nice hotel, good location, high rates
May 18, 2013
Rated 3 out of 5 by PEMC Hotel still needs improvement
We stayed there for the weekend of October 5th, with renovations still in process. The room was nice, and spacious. The linens and pillows excellent. The amenities were not refreshed until we called housekeeping, which promptly delivered what we needed. Elevators were modern and fast. The reception staff cordial, though somewhat slow. The staff in the dining room was not interested in having a happy customer. Coffee was cold, waiter not friendly. On Sunday there was a line of more than 10 people to get in for breakfast! There is no lobby area (as of yet) where one can sit and enjoy a drink, wait for a guest, or just watch people.
October 13, 2012
Rated 2 out of 5 by iadsea Not ready for prime time...
This hotel is not ready for prime time:
Descent location, newly renovated rooms of good size for NYC
1. Business center closed, no advanced notice
2. No platinum recognition at check in, no ask for amenity preference
3. No glasses in bathroom, only plastic cups
4. Internet requires log in every 5 minutes after 1st day (may not be common)
For the $415/night I paid with a corporate discount, the hotel was an awful value. Choose a different SPG hotel in NYC.
October 11, 2012
Rated 5 out of 5 by Hopi Excellent Stay
The Front Desk agent Bernardo, made our stay very pleasant. He was very professional and accommodating. Deidre and Loida were amazing as well, always with a big smile. Thanks to Eve the concierge who recommended a Greek restaurant and the Champagne was a very good detail.
We hope to come back again soon!
May 12, 2013
Rated 1 out of 5 by arvitam Bad service
Do not stay there if you are a Platinum guest.
Had to pay for breakfast also had taken complimentary breakfast.
No room service menu in room they told me they did not have any available, baggage handling was not enjoyable. Hope to not have to stay there again.
Wrote a note to the GM still waiting for an answer.
First time I take the time to write a review after being a member and platinum guest for years.
May 11, 2013