The Westin New York Grand Central

  • 212 East 42nd Street
  • Nueva York,
  • Nueva York
  • 10017
  • Estados Unidos
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Niños por hab.

Esta información nos permite identificar las habitaciones que mejor se adaptan a su grupo y prepararnos para su llegada.

Vea los términos y detalles de las habitaciones para obtener información sobre los cargos por camas plegables o personas adicionales.

Política de edad mínima

Los huéspedes deben tener 21 años o más  de edad y contar con una identificación con fotografía para reservar una habitación.

Rated 3.9 out of 5 by 613 reviewers.
Rated 1 out of 5 by I do not recommend this hotel I've stayed here twice now - the first time I stayed here, housekeeping left my door open - serious security issue! The hotel did deal with it, but I did not feel comfortable staying here for the rest of my stay. I just ensured that housekeeping not enter my room for the rest of the stay. Note that the hotel was under construction during this time, so I decided to give them another try for my next stay. The next time I stayed here, I was over-charged and the hotel (also spoke with the billing department) would not refund me the difference. I am a Platinum customer, and have never disputed a charge before. I was not treated as I should have been. I would not stay here again and will not recommend this hotel to any of my friends. November 29, 2014
Rated 3 out of 5 by Nice hotel, but non-responsive For a member that brags on the SPG collection and to have a large amount held for incidentals on a stay where I used Star Points for a night, is unheard of. I have not been contacted or compensated for the inconvenience of the Hotels mistake and I have not gotten a response back from the General Manager, Colleen Senters, after leaving a voicemail message with her concerning this issue a couple of days ago. Clearly they are showing me that my loyalty to them is not very important. Very disappointed in this hotels response to their error! December 4, 2014
Rated 1 out of 5 Don't stay here if you are Elite Member Where do i begin? Rude @ check in. Gave me key to an OCCUPIED ROOM! Had to go back down & get reassigned. I'm Platinum but they argued w/me about giving me an extra bottle of water for my room! Cleaned room even though I had do not disturb on door. When they did "clean" it they didn't vacuum obvious crumbs all over the floor. No robe (empty hangar with note referencing the robe) & no plastic laundry bag in room even though there was supposed to be one. Room service order was wrong. Don't even give Platinum member a complementary cup of coffee let alone breakfast. Don't stay here if you are an elite member. They do not appreciate you. December 19, 2014
Rated 2 out of 5 by Need to improve quality of service *No one pick up a phone for services (message only) *Even when picked up by operator is not friendly *Everyone too busy to fulfill guest's satisfaction *Restaurant service extremely poor. *I was awarded free breakfast as a platinum member but no waiter explained properly how I can use it (Showed up early at 6 am) *Under this situation waiter was treating me like as an idiot and was not a good experience. *Waiter & Waitress was holding their hands and flirting with each other. *Totally unacceptable December 1, 2014
Rated 1 out of 5 by The worst hotel I have ever stayed in NYC I am a business traveler who visit NYC 3-4 times a year. This was my first time stay at Westin Grand Central last week for a conference. I would say this hotel is a mess. First of all, the reception staff checked me in as someone else. She didn't even ask for my ID/visa. After I got back I found that I got charged one night penalty because the system thinks I've never checked in this hotel. Secondly, overall attitude of the staff was terrible. The staff at concierge were not willing to help at all. They were mean to everyone coming for their help. I have never got greeted by any staff in this hotel except room cleaning lady and doorman. Not even the hotel manager I met when I walked out of the gym (it's near the management office). The room wasn't clean - there was used tissue paper under the desk and in the toilet when I checked in the room. I made a complain and got no apology from anyone. The cleaning lady and her supervisor were just trying defending themselves. I have told what I feel about this hotel to the conference organizer and they feel the same way as I do. There must be something wrong with this hotel. November 23, 2014
Rated 1 out of 5 by Disappointing stay at The Westin Grand Central We have stayed in the hotel before and had a very good experience. This time was the complete opposite. We had 2 rooms on the 14th floor. There was construction on the floor that began at 6am on Saturday morning. When I called to complain the front desk did not believe what I was telling them! One of our rooms was half cleaned one day, (only one bed changed and no towels or toiletries' replaced) on the second day we returned from all day in the city to find the whole floors laundry piled up outside our room and the room had not been cleaned. When we called to complain the front desk had a terrible attitude and the laundry remained outside our room for several hours afterwards. Even the doormen were rude and unhelpful, one of the men in question was so rude to my daughter and I, that I simply could not believe he worked at the hotel. The service in the bar was very slow on both nights. All in all, it seemed as if there was no one of authority at the hotel during our stay. We asked to speak to the Manager prior to check out and he/she was not available. November 17, 2014
Rated 3 out of 5 by Not so great Bed was awesome so had a very restful sleep and room was very nice. Lots of little things weren't so great. Never was recognized for being a SPG gold member until the end of checkout and then she said I would get free internet or 1,000 points. I chose Internet. Not enough towels in room, lights over the bed were burned out, empty box left on table, big wad of paper on floor, no soap in shower, horrific water pressure, and then when I got out of the shower with wet hair I couldn't find a hair dryer. Called down and they said it should be under the sink, but I told them it wasn't there. By the time they brought it up I found it in the closet. Then at checkout I was charged for Internet. No help in getting a cab the night we went to dinner and theatre. November 16, 2014
Rated 1 out of 5 by Did not feel like a valued spg platinum member I usually have great experiences at SPG hotels and I have been a platinum member for 7 years in a row. I hate to say it but this hotel was very lacking. My room was nice enough but upon closer examination I noticed human hair on the walls of the bathroom and on the counter. the service was also extremely slow. I asked for some q-tips to be sent up twice as it wasn't in the room as normal but nothing was brought. I just gave up. I am spoiled by my platinum benefits usually but at this hotel I received none. I just didn't feel like a valued customer. I sent an email to the manager to express my concerns but received no response at all. Overall, pretty disappointed with this hotel. June 26, 2014
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