Rated 1 out of 5 by DE17 Very Dissatisfied
Very Dissatisfied with this Westin Hotel. I've stayed in Westin Hotels before and they have ALWAYS been "Top Notch". Shuttle took 50 min to get to airport. I had to call hotel 2 times before they arrived for pick up. After arriving it was a 12 min drive from airport to hotel. I notified the front desk of horrible odor and gnats around trash can at elevator on my floor. Later in the day when it was still not addressed I told a room service delivery person. My last trip down the elevator for check out the odor and gnats were still at the trash can. This is unacceptable!!!! The hallways had not been vacuumed in awhile. Apparently NO ONE was following up on cleanliness. I expected excellent quality and received low rate.
September 18, 2014
Rated 4 out of 5 by Oleyoldie Just Not What Expected
Hotel charged more for Harborview. However, this view was so narrow and through another building, that did not think that it was an 'upgrade'. Room not ready until 3:30 p.m. or after, and the staff seemed put off when we inquired at 3 p.m. for our room. Not a great check-in experience.
Restaurant C2 was over-priced.
September 18, 2014
Rated 4 out of 5 by Mallard102 Pleasant stay
Attended a conference facilities were convenient and comfortable, banquet food was good and the hotel room pleasant; staff was extremely helpful!
September 15, 2014
Rated 5 out of 5 by RockyNJ #1 Starwood Property........
I must say that this past week at your property was amazing. Your staff and service was above and beyond all expectations. This property is #1 in my book, by far. I want to thank the entire Staff for such a great time and the outstanding service you provided my wife and I. I will never forget all that eveyone has done, and I will be back for certain. Thank you again Frank, Jacquelyn, Anya, Taylor, Brian, Michelle, Valet Staff, and the executive office.
September 14, 2014
Rated 4 out of 5 by jechho Fine - but beware of some noise
Newly renovated hotel close to city center (Arts district). Being platinum members, we were upgraded to a nice city-view suite on the 14th floor. Everything feels new and fresh, and the location did not feel seedy at all (like some other reviews have mentioned).
Chose breakfast as my platinum amenity, and it was fantastic: “Eat whatever you like from the menu.” Possibly the best platinum breakfast in the US this year. That is how you should reward loyalty.
Nice fitness center, but no pool.
A couple of concerns:
- Many rooms face High St and/or Commercial St. I am not sure if the renovations included the room windows, but traffic noise was very noticeable for such a small city.
- Toilet plumbing was airplane-style, very effective but very loud. We could always hear our neighbor flushing – and it woke us up on the last day.
All in all a nice hotel, but the noise issues will make me think twice about booking this hotel again for a holiday. For business (when you have to get up early), it is very nice.
September 10, 2014
Rated 5 out of 5 by Jerzee60 This hotel has all the right stuff!!!
Nice place to stay and newly renovated to a luxury Hotel with all of the amenities. The beds are so comfy too .... best night's sleep ever!!!!!
Location, location, location......it's Centrally located to all of the great sights of Downtown Portland.
The old Top of the East is now a great gathering place to just relax and take in the gorgeous views with good food, a glass of wine and all of your friends.
September 6, 2014
Rated 3 out of 5 by Maria1104 Recent Stay
My boyfriend had won a two-night stay at the hotel through an auction. Upon our arrival, the folks at the front desk did not know how to handle the gift certificate. We reserved a harborview room and were put into a double standard room. We called the front desk to see about getting it changed and were told someone would call back. 20 minutes later - still no call had to call again. We were finally put into a suite which was lovely but no harborview. The 2nd day, I received an email thanking me for my stay. For some reason, my two night stay became two separate reservations. Our room wasn't cleaned until well after 4 p.m. and the overall experience was just frustrating.
September 2, 2014
Rated 5 out of 5 by Annie1981 New hotel downtown !
This hotel is gorgeos ! The best thing is the roof top lounge bar. The cocktail was fantastic !
September 1, 2014
Rated 2 out of 5 by NOT2HAPPYU Late to Wedding - Valet/Parking Nightmare..
Multiple issues - Grandmother of bride in wheelchair- requested/confirmed handicapped room ready for 1:00PM checkin..
Not Ready - requested adjoining room for care/monitoring... Put on separate floors - the worst moment - Valet parking could not find our car - 50 minutes - delayed bride walking down the isle until grandmother arrived 20 minutes late.... Staff was unconcerned - apologized for the inconvenience.. Requested a follow up to prevent the same situation happening to another guest - Still waiting..........
August 29, 2014
Rated 2 out of 5 by stiksnbricks Glitches upon glitches
Firstly, I was twice denied access to my room. The "key" did not open the door. Secondly, the bartenders in the lovely roof top lounge are distinterested in service. Thirdly, the valet service is just AWFULLY slow.
August 25, 2014
Rated 5 out of 5 by Cirrus4 Bathroom Amenities
The bathroom shower soap was not appropriate for the type of shower holder; it kept falling thru the soap rack; also hardly lasted thru one shower
August 25, 2014
Rated 4 out of 5 by Traveler124 Not up to expectations
When we are paying as much as we did for a hotel room, we expect certain amenities. Something as basic as tissue quality can give a sense of cost-cutting that should not exist in a high level hotel. Both the tissues and the toilet paper were poor quality and scratchy. In addition, there was extremely limited closet space, made even smaller by a bracket holding an iron. Drawer space was limited, as well, so we had to leave some of our clothing laying on a chair. The person who cleaned our room did not clean the tops of tables and night tables. These small things can add up affecting one's feeling about a hotel.
August 24, 2014
Rated 4 out of 5 by RBFnyc33 This hotel has great service
Clean, comfortable, well-appointed. Location near lovely West End neighborhood, a bit far from Old Port, but hotel provides free shuttle service. We feel the daily fee for wifi is unseemly for a hotel of this caliber.
Breakfast at the hotel restaurant was excellent, especially the homemade ketchup and blueberry preserves!
Overall a place we would stay at again!
August 22, 2014
Rated 1 out of 5 by LynneJ Will not be back
The main reason why I will not return to the Westin Portland is the lack of free WiFi. This is the first time I have stayed at a hotel that does not provide free WiFi. These are not discount room rates; for what is being charged, free WiFi should be provided.
Parking - I think the cost for parking is too high. $19 to self-park and $24 for valet parking. The cost should be included in the cost of the room.
In the refrigerator there were three bottles of water. Two were free and one had a $4 price tag on it. They should not put the bottle with a cost in the refrigerator; let someone call and order it if needed.
Complete lack of communication - The people at the front desk do not explain how the elevator works and that you need to scan your room key before you can push the floor button. Unless you have someone else in the elevator who knows this, you have no idea what to do. There were multiple people we explained this to so it appeared that nobody was being told. The front desk also does not tell you about the option to skip having house keeping. By the time we found the information in the room, it was too late.
Heating/cooling system - fan kept blowing even when the room had reached the temperature set. We had to just keep turning it off. Not a big problem in August but would be in the winter.
No TV guide in the room to tell what the channels are.
Ran out of toilet paper (even though we did not opt out of house keeping). Luckily there are rest rooms on the floor near the elevator so I was able to go there and get some.
Ran out of body wash. When the initial bottle was started, a backup was not provided.
The free shuttle is a nice service although you do not need to use it very often.
For a hotel like this with these rates, I would expect to have services like WiFi and parking included in the room rate.
August 20, 2014
Rated 3 out of 5 by KPW2014 ok
We love Westins. It is great to have one in Portland. The staff needs a lot more training. Staff often answered questions with "I don't know." They didn't seem to know information or how to answer questions. They seem satisfied with saying "I don't know" to a guest. Spa was too expensive and treatment not worth the money and food was cold and no salt and pepper provided. Simply things ignored.
August 19, 2014
Rated 5 out of 5 by Dick59 Our most welcome hotel exprerience!!!
From the moment we step foot in the entrance(met by a most courteous and helpful valet)to the short walk to the front desk(where we were greeted immediately by a smile) the entire experience was excellent. Well appointed, clean rooms, which were very spacious. Highly recommend this hotel.
August 19, 2014
Rated 2 out of 5 by jane1212 disappointed
I have to say the service was not good - i called to have somebody bring down my luggage and they never showed up and i had to take everything plus my baby down and load the car myself as there was nobody available to even help me load. On arrival at 6pm, my room wasn't ready and i was asked to wait - again not an easy thing to do with a baby. This is the service after being a platinum member. I can't imagine what it is otherwise.
August 19, 2014
Rated 4 out of 5 by LoveTraveling Nice New Hotel Addition to Portland
This was our first time at this hotel and found its newness to be delightful. Beds are comfortable, as is the bathroom. Amenities are as we would expect from a Westin. Westin Workout room was a disappointment, however. It took me about 10 mins to figure out that the headset that was provided was not working and that the ellipticals were not the problem. Also, there was only 1 mat provided for stretching/exercise. For the size and capacity of the hotel, the elevators are slow and insufficient during times of checkout. Suggest more information about location of alternative elevators (handicap) be provided.
August 18, 2014
Rated 3 out of 5 by cyn64 not the best visit
We have stayed at this hotel several times and it has been wonderful. This time it feel short in several ways. We had a room and all we herd was the elevator coming up and down did not sleep well at all. I called down and they had no open rooms. They offered nothing even though I had called. We also had called for the car 25 min in advance and still waited a extra 20 min on top of that. This property was overwhelmed by the amount of people.. Its a wonderful property. I think its having a learning curve.
August 18, 2014
Rated 5 out of 5 by TravelJimbo Great Stay in Portland Area!
If you want to see downtown Portland from the best jump-off point, stay here. Close to Congress street and many of the restaurants and shops, the Westin was great to us on our vacation! Staff are incredible and go the extra mile. Kid friendly, very clean and modern, great amenities. Wish the had a pool, but that is ok. We loved it!
August 18, 2014
Rated 5 out of 5 by manatee73 Great Location
This hotel was easy access from Portland Jetport. Easy walk to downtown Portland waterfront. Room was large, clean, and air conditioning worked great, as my husband loves it cold! No issues at all with the room.
August 18, 2014
Rated 3 out of 5 by Peachey78 Issues with staff
Found the woman at check in to be cold and unfriendly. Was not given 4pm check out. Called ahead and they said they would expedite to have room ready. Said they would call when it was. Never got a call and finally just came back and asked for room after 6pm. Most importantly, took shuttle for dinner. Was promised a ride back that evening. No one showed despite multiple calls. Had to get a red back with staff member from restaurant. Overall, nice property, but was underwhelmed with the experience.
August 18, 2014
Rated 4 out of 5 by ADKNY The good, the bad, the ugly...
The good: beautifully appointed hotel in Portland with excellent service and friendly, helpful staff.
The not-so-good: Room service with subpar food (a hummus/pita platter with no pita and vegetables that included rotten broccoli and rubbery carrots was a shocking disappointment from a hotel that lists "healthy" foods on its menu)
The ugly: rowdy crowds that make a lot of noise late into the night
This hotel has a lot going for it, but our family was shocked at the quality of food we received while staying there. It was just not up to Starwood standards. It seems a popular destination with the young, party crowd and families with kids.
Still - as a last minute choice for our stay in Portland we appreciated the spacious rooms and service.
August 17, 2014
Rated 5 out of 5 by Morgan69 Just one problem!!!
It took 1 hour and 15 minutes to complete the entire check out process. It was apparent that staffing ( or lack there of) was the issue. We will return in hopes that this will not happen again. A beautiful facility with staff that excel in the hospitality business!
August 15, 2014
Rated 4 out of 5 by attymom Great Proximity to Museums, Restaurants
Comfortable bed and great shower made for a relaxing stay. I was disappointed by the cheaply made, uncomfortable reading chair in the room. Enjoyed the proximity to the Portland Museum of Art. C2 had delicious food and drinks at reasonable prices for happy hour.
August 15, 2014
Rated 5 out of 5 by tdhetrick The service is excellent and ALL staff were very helpful and friendly
I was very impressed with the excellent customer service and the ability of all staff to answer questions professionally and with a friendly demeanor. I enjoyed my stay and love the little extras the Westin does. i.e. gave me a map for a 3 mile run and the consierge was very helpful in setting up a day paddleboard trip for me and recommended excellent options for some shopping experiences. The restaurants limited menu was my only negative. Difficult if you aren't a seafoodie in the middle of Lobstah town!
August 13, 2014
Rated 3 out of 5 by DaveB New Westin that still needs to be better organized
I stayed one night arriving at 6:00 pm and asked for a room on the Club level. I was told to wait for 30 minutes until my room was cleaned. I got into my room only to find that there was no club room in the hotel so I'm not sure what I waited around for. The hotel also suggested a restaurant for dinner and made the reservation for us. We walked to the restaurant only to find that the restaurant was not open. It's been a week and I still have not received my SPG stay credit. I tried to call the hotel but the phone rang many times and finally disconnected. It seems to me that the hotel is not yet up to what I would expect from a Westin.
August 13, 2014
Rated 5 out of 5 by yankees13 Long Week End
The Westin is a new addition to the Starwwood chain, and is one of the nicest i have stayed at.
I checked in after midnight,and the front desk could not have been more cheerful and helpful for that late hour.
The free shuttle is one of the nicest amenities-by far.
The staff could not be more friendly or helpful, they really go the extra mile.
There are some many to thank ,
especially TYLER the front Desk Supervisor, he goes above and beyond.
They truly recognize your SPG status.
Keep up the great work.
August 11, 2014
Rated 5 out of 5 by discoinferno99 Lovely hotel
We stayed here for 2 nights as part of a recent vacation. I used two of my suite upgrade nights and these were processed as soon as the 5 day window opened.
Our suite was well appointed and modern. The renovation of the hotel to a Westin has been done well, turning an old building into a stylish modern hotel without compromising the structure itself.
The hotel location is ideal to explore Portland and we found it to be a good base for our stay.
We very much enjoyed breakfast at the hotel, with the Platinum breakfast benefit covering the menu nicely. Food was fresh and delicious, delivered by great staff.
Overall a very enjoyable stay.
August 9, 2014
Rated 3 out of 5 by Maddie15 Overpriced
The hotel was lovely but I found it to be more expensive than hotels in much larger cities. The price of the room was large enough that I didn't feel the additional hefty fee for parking was warranted and they even charge for wifi (something most places are now offering free). It rained almost the entire time and they had no umbrellas or ponchos to lend and the complimentary shuttle was never actually available. Not planning to return.
August 9, 2014