Rated 5 out of 5 by pelaez Warm Welcome
Robert, Bruce, Josef and Ryan showed empathy and made our 11th year anniversary extra special. It was a pleasure to meet them and look forward in returning to celebrate more anniversary to come.
July 26, 2014
Rated 3 out of 5 by TFKinSD Rough around the edges
Mixed up arrival information as well as lack of follow up on room request. Downgraded from a Premium Award level. No manager seemed to be on site.
Valet parking was terrible - blaming other departments for long waits even when calling down for the car.
July 24, 2014
Rated 4 out of 5 by stiksnbricks Another excellent retrofit by Westin
The roof top bar (see the WSJ today) is outstanding with a superb view of downtown Portland. The sfaff and atmosphere are quite welcoming. However, the breakfast needs some work. Staff is need of a refresher course re timely service especially when dealing with business persons.
July 23, 2014
Rated 4 out of 5 by Stephanie Good location
I stayed at the Portland Westin for a conference. The two best parts: location and rooms. If you're stopping in for a weekend trip, it's located near tons of good restaurants within walking distance, so very convenient. Otto's (pizza) has an amazing mashed potato, bacon and scallion pizza that is so good!
The rooms were also very peaceful. There's a rain shower head in the bath too, which is nice.
The only downside was more on a conference level. We had two dinners that were served buffet-style. The food was decent. All the veggies (salad, roasted veggies, tomatoes for sandwiches, etc.) were outstanding. Clam chowder was delicious! The refilling of the dishes on the buffet line was slow, especially during the breakfast on the last day. The hot food stations were empty when I arrived 30 minutes before the scheduled ending time of breakfast. I waited around for 5-10 minutes, then finally went to sit down. They filled them after I left, but by the time I got back, they were almost empty again and there were still people behind me, so I'm pretty sure some people were stuck with muffins/bagels because there was no hot food available. Eggs are relatively inexpensive! Throw some extra out there to make sure everyone has enough to eat. If the food is supposed to be available until a certain time, it should not be empty the last half hour.
Our main ballroom where most activities were held was kept relatively clutter-free after meals, so that was good. There was always water and glasses available. My only complaint regarding the ballroom was that I felt like our linens needed to be changed more frequently. I'd often have to search for the "cleanest" table to sit down.
Overall, a positive experience. The staff I interacted with were extremely polite. I would recommend it as a place to stay while in Portland.
July 21, 2014
Rated 2 out of 5 by MunroinNPL Mostly great
Everything was fine, but food prices drove me to the fine places nearby that staff recommended and my less mobile friends had trouble finding the ramps and elevators they needed.
July 21, 2014
Rated 4 out of 5 by bizi Hotel and staff were great, with one exception...
Had a great business stay (group meeting) - facilities and locale were nice and very convenient. Within walking distance of the Old Port/Commercial Street area, which allowed us to sample wonderful seafood and unique beverages.
Overall the hotel staff were friendly, courteous, and very helpful (Concierge & drivers in particular). At check-in, was sent to an already occupied room by a junior reception desk clerk; had to go back down with luggage to correct it with him, and a more senior clerk was a bit short responding to a couple of questions(she must have had a bad day?). he fixed the situation and all was fine. At checkout, went to ask for the shuttle to take two of us to the airport - requested time was accepted (same less than friendly clerk :\ )
Waited the hour in the lobby area, expecting to be notified when shuttle was ready; no notice was given and we almost missed it (she was at the front desk the whole time). There were apparently 2-3 others who did miss it to take them to the train station. The shuttle driver more than made up for it by getting us there with time to spare.
July 20, 2014
Rated 4 out of 5 by Sandy0850 good choice for Portland
I chose to stay here following the very good experiences I had in the Dulles and Alexandria Westins. My one request would be that there be a couple more bath hooks or towel bars in the room. There is rarely enough spots to hang my towel & I find myself having to drape it over the door or on the shower rod. It makes it more difficult to chose the "green option"
July 20, 2014
Rated 3 out of 5 by phillyrunner One of the more disappointing Westins
This was probably one of the more disappointing Westin stays we've had so far. SInce we arrived late on a Friday night (around 10:30pm), the type of room we had booked was not available. We had to be downgraded to a room with a view of the parking garage, on the 2nd floor. As SPG gold, we are not used to getting downgraded, and instead, usually get upgraded if there is availability. Brett, who checked us in, did apologize and gave us breakfast and drink vouchers to make up for the downgrade. We felt that he did a great job despite us not being able to get the room we wanted. This was my birthday weekend trip though, so I was pretty disappointed that we did not have the room that I originally wanted. Once we checked in to our room, I was not very impressed with the room. The floor of the shower appeared dirty. There was a hanger advertising robes, but there weren't any robes in the room. Also, the AC vent was in an awful place, right next to the bed and blew air on us all night while we slept.
We were told that we would receive credit back for what we paid for the upgraded room, but I just had to call Starwood to work on getting that taken care of.
Besides the room, we did enjoy everything else the hotel had. The shuttle was great taking us to the airport, and we enjoyed both of the bars and the C2 restaurant for breakfast.
July 19, 2014
Rated 4 out of 5 by Roger333 Great renovation
Newly renovated, very nice room features.
July 16, 2014
Rated 1 out of 5 by ManBitesDog Platinum -- Who Cares at the Westin Portland?
never recognized 'platinum' status at check-in. when ask about hotel's breakfast policy for platinum the response was 'oh, you're platinum?' even with that he never upgrade the room for a one night stay on a Sunday night check in.
July 15, 2014
Rated 5 out of 5 by Jen25 Staff was Incredible!
We had a wonderful experience at this Westin.
When the staff member checking us in found out we were celebrating our 25th Anniversary she gave us a room with a view of the water on an upper floor. The room was fantastic!
The staff was incredibly friendly as well.
July 15, 2014
Rated 3 out of 5 by Eliza15 learning curve
I understand that the hotel is new and is going through a learning curve. the hotel was clean and the exercise facilities were great. the valet parking was a bit slow but acceptable.
I found the check in clerk unfriendly and she did not offer any information or advice to help make our stay better.
There were no bathrobes in our room nor was there a newspaper delivered to our room as I expect when I usually stay at the Westin.
July 15, 2014
Rated 5 out of 5 by Seth36 Westin-Portland ME
First time at the Westin in Portland and will definitely be back. Staff was excellent, from the door persons to the staff at the counter, all very accommodating, helpful and gracious and friendly.
July 14, 2014
Rated 4 out of 5 by shoetraveler Nice Hotel / Not downtown
This is a nice hotel but not located near the touristy area of Portland.
July 14, 2014
Rated 5 out of 5 by tdtravel Great Hotel, A Room With a View
I greatly enjoyed my stay. The room was comfortable and had a wonderful view. In room dining was good and the hotel has great amenities. Perfect downtown location!
July 14, 2014
Rated 4 out of 5 by John2346 Westin Portland Harborview is nice
The staff really made my stay a pleasure
July 10, 2014
Rated 5 out of 5 by Pamn Customer service
Everyone works as a team to delight customers
July 8, 2014
Rated 4 out of 5 by Woody267 Nice hotel with very friendly staff
We had a most enjoyable stay at the Westin Portland Harborview in early July. It is located in a part of Portland that is a bit of a walk from the Harbor. However, the hotel provides a shuttle bus. The neighborhood is a little questionable outside the hotel. Fine during the day, but probably would not venture out at night alone. Many homeless waundering the streets and asking for money.
July 8, 2014
Rated 5 out of 5 by wayne1122 Best Hotel in the area of Portland, ME
By far the best hotel to stay at when in Portland ME. Excellent check in staff, who helped with every detail of our stay. Nice newly renovated hotel. Excellent restaurant on the ground floor. Timely valet staff. The only thing I can complain about is that there is no swimming pool, and the shower pressure is too low.
July 7, 2014
Rated 3 out of 5 by Nick720 Beautiful hotel; needs better staff
I give this hotel 110% for its beauty and its location - recently renovated with good views and nice rooms! However, the service at this hotel fell below my expectations, especially because of the Westin name. The first day we were there we were out of our room for the entire day; when we came back, the room had not even been cleaned! Mistakes happen, I get it, and the hotel compensated us with free breakfast. However, when a mistake is made, it is expected that no further mistakes will happen. This was not the case. The second day I left a note with the housekeeping tip stating I wanted a new robe and extra laundry bags. The maid took the money, did an unsatisfactory job cleaning the room, and then did not provide the robe or laundry bags. I brought this to the hotel's attention and nothing was done to correct this problem or compensate us. Further, the valet and bellman were wholly disorganized. It took 35 minutes for the bellman to come to our room at checkout and 30 minutes to retrieve the car. This Westin experience overall fell below what I expected from the Westin brand.
July 7, 2014
Rated 3 out of 5 by digs09 Solid enough, but nothing special
The hotel is nice and clearly has been recently renovated. However, upon arrival, none of my SPG preferences were honored, and, when I got up to my room, the robe and sheets showed their age with some worn-in stains, and a panel of wallpaper was peeling from the wall. The situation with the hotel shuttle seemed rather ill-conceived, with the concierge's instruction being "Go stand out front, should be 10-15 minutes, unless there's an airport run, then it's anybody's guess." Staff were nice enough, but seemed a bit overcome by the busy holiday weekend. Overall: good enough for my one-night stay.
July 7, 2014
Rated 5 out of 5 by Ben59 People at the Westin in Portland.
The hotel facility is excellent but what sets the Westin Portland apart is the staff; they are nothing short of terrific. From the valet to the desk to the restaurant - everyone is welcoming, helpful and professional.
July 5, 2014
Rated 4 out of 5 by Nl2000 Great hotel but need to improve wifi
Everything is great, as expected from a top grade Westin, except the poor in-room wifi connection.
July 5, 2014
Rated 5 out of 5 by DFHoppin Best hotel in Portland
Property opened in December 2013 so everything still shines. Great staff though still evident that some are new to the job. Cool rooftop bar. Now my first choice in Portland!
July 3, 2014
Rated 2 out of 5 by TravelbuginNJ Not Enough Thought Put Into Renovation
Really, really disappointing. A great opportunity missed. The renovation could have been so much better--so much more inspired. Instead, it is bland and unremarkable and feels as though the hotel still needs to be renovated. Everything feels low end. The design choices were ill-chosen: muddy colors that don't look like they coordinate, awful tile, cheap shower enclosures, horrible quality bedding (the sheets were very rough. I put a towel from the bathroom over my pillowcase each night so I could sleep.) In room amenities are almost no-existent. Even motels give you lotion. They only had shampoo, conditioner, and a bar of soap. It's like they are not even trying. Housekeeping seems to be lacking because the rooms simply do not feel clean, in particular the bathrooms. In fact, we had to change rooms at 11:30 at night because our room had bedbugs. The staff handled it quickly and professionally by changing our room, but we were offered no financial compensation for our trouble or for having to wake our son (who has epilepsy and his sleep is crucial to preventing seizures) up at 11:30 at night while he practically sleep-walked to the new room. We called for our car 15 minutes before heading down to the lobby one morning and waited another 35 minutes once we got there. Really?? It's Portland not NYC. It's not like there was traffic. Why couldn't they get the car to us quicker? We were 45 minutes late for our meeting because of the car delay. Our son was exhausted from changing rooms in the middle of the night and not getting a solid night's sleep and it was pouring out so we decided to go up to the rooftop bar/lounge to get something quick to eat so he could go to sleep. It was absolutely FREEZING in there. FREEZING. We waited patiently for the server to return and take our order after delivering our drinks but the server never returned. It was so cold we couldn't stay there anymore so we left and had room service. It was disappointing as well. Honestly, there was nothing we liked about the hotel. We would never stay there again nor we would we recommend it. Such a shame because we are in Portland 4 times a year. We were hoping the Westin would be our new destination. It makes me wonder who was overseeing this renovation. It should feel crisp and new and perfect (it's only been open a few months after all), but it feels lacking in every way.
July 1, 2014
Rated 5 out of 5 by GinaB817 Excellent customer service and good location
The Westin Portland was extremely helpful and friendly during each interaction. The front desk staff was helpful with restaurant suggestions and with any questions we had about things to do and how to get around Portland.
The front door and valet staff were also very friendly. They always greeted us with a smile. They let us know to expect it to be busy the next day because of three wedding parties leaving. They suggested we send a text for our car 45 minutes in advance. These types of suggestions save a person time and waiting while on vacation.
This is a really nice hotel - well kept and modern. It is conveniently located in Portland as well.
We had a few drinks at the bar and they were really good. The bartender was very friendly.
Overall, I would recommend this hotel.
June 30, 2014
Rated 4 out of 5 by GlammaK love restaurant off lobby and Top of east
food was excellent. were there for a wedding weekend and staff was very friendly and helpful
June 30, 2014
Rated 3 out of 5 by Oldfolk2 Parking is terribly inconvenient
Standing outside with all the traffic was uncomfortable. It was inconvenient and took too long to get car. $24 a night seems high.
June 30, 2014
Rated 4 out of 5 by stewart33 needs a little work
Valet need work 15 to 20 min to get my car is just to long , housekeeping need to work on the little stuff like refilling kleenex container and coffee other than that we had a wonderful stay
June 29, 2014
Rated 5 out of 5 by Sandra143 Everything was exceptional !
I just can not express how perfect every little thing about the Westin Portland Harborview was. Every single employee we encountered was focused on making our experience exceptional. Our every need was met. I am so happy that our daughter choose the Westin for her family to say. As stressful as the wedding was the staff at the Westin was there to assist not only with a smile but a true desire to make our stay pleasant came through in their attitude. Our entire family thanks you all !!
June 23, 2014