Rated 1 out of 5 Very Dissatisfied
Very Dissatisfied with this Westin Hotel. I've stayed in Westin Hotels before and they have ALWAYS been "Top Notch". Shuttle took 50 min to get to airport. I had to call hotel 2 times before they arrived for pick up. After arriving it was a 12 min drive from airport to hotel. I notified the front desk of horrible odor and gnats around trash can at elevator on my floor. Later in the day when it was still not addressed I told a room service delivery person. My last trip down the elevator for check out the odor and gnats were still at the trash can. This is unacceptable!!!! The hallways had not been vacuumed in awhile. Apparently NO ONE was following up on cleanliness. I expected excellent quality and received low rate.
September 18, 2014
Rated 4 out of 5 Just Not What Expected
Hotel charged more for Harborview. However, this view was so narrow and through another building, that did not think that it was an 'upgrade'. Room not ready until 3:30 p.m. or after, and the staff seemed put off when we inquired at 3 p.m. for our room. Not a great check-in experience.
Restaurant C2 was over-priced.
September 18, 2014
Rated 5 out of 5 by RockyNJ #1 Starwood Property........
I must say that this past week at your property was amazing. Your staff and service was above and beyond all expectations. This property is #1 in my book, by far. I want to thank the entire Staff for such a great time and the outstanding service you provided my wife and I. I will never forget all that eveyone has done, and I will be back for certain. Thank you again Frank, Jacquelyn, Anya, Taylor, Brian, Michelle, Valet Staff, and the executive office.
September 14, 2014
Rated 4 out of 5 by Mallard102 Pleasant stay
Attended a conference facilities were convenient and comfortable, banquet food was good and the hotel room pleasant; staff was extremely helpful!
September 15, 2014
Rated 1 out of 5 by ManBitesDog Platinum -- Who Cares at the Westin Portland?
never recognized 'platinum' status at check-in. when ask about hotel's breakfast policy for platinum the response was 'oh, you're platinum?' even with that he never upgrade the room for a one night stay on a Sunday night check in.
July 15, 2014
Rated 3 out of 5 by Maria1104 Recent Stay
My boyfriend had won a two-night stay at the hotel through an auction. Upon our arrival, the folks at the front desk did not know how to handle the gift certificate. We reserved a harborview room and were put into a double standard room. We called the front desk to see about getting it changed and were told someone would call back. 20 minutes later - still no call had to call again. We were finally put into a suite which was lovely but no harborview. The 2nd day, I received an email thanking me for my stay. For some reason, my two night stay became two separate reservations. Our room wasn't cleaned until well after 4 p.m. and the overall experience was just frustrating.
September 2, 2014
Rated 4 out of 5 by jechho Fine - but beware of some noise
Newly renovated hotel close to city center (Arts district). Being platinum members, we were upgraded to a nice city-view suite on the 14th floor. Everything feels new and fresh, and the location did not feel seedy at all (like some other reviews have mentioned).
Chose breakfast as my platinum amenity, and it was fantastic: “Eat whatever you like from the menu.” Possibly the best platinum breakfast in the US this year. That is how you should reward loyalty.
Nice fitness center, but no pool.
A couple of concerns:
- Many rooms face High St and/or Commercial St. I am not sure if the renovations included the room windows, but traffic noise was very noticeable for such a small city.
- Toilet plumbing was airplane-style, very effective but very loud. We could always hear our neighbor flushing – and it woke us up on the last day.
All in all a nice hotel, but the noise issues will make me think twice about booking this hotel again for a holiday. For business (when you have to get up early), it is very nice.
September 10, 2014
Rated 5 out of 5 by Jerzee60 This hotel has all the right stuff!!!
Nice place to stay and newly renovated to a luxury Hotel with all of the amenities. The beds are so comfy too .... best night's sleep ever!!!!!
Location, location, location......it's Centrally located to all of the great sights of Downtown Portland.
The old Top of the East is now a great gathering place to just relax and take in the gorgeous views with good food, a glass of wine and all of your friends.
September 6, 2014