Rated 4 out of 5 by LoveTraveling Nice New Hotel Addition to Portland
This was our first time at this hotel and found its newness to be delightful. Beds are comfortable, as is the bathroom. Amenities are as we would expect from a Westin. Westin Workout room was a disappointment, however. It took me about 10 mins to figure out that the headset that was provided was not working and that the ellipticals were not the problem. Also, there was only 1 mat provided for stretching/exercise. For the size and capacity of the hotel, the elevators are slow and insufficient during times of checkout. Suggest more information about location of alternative elevators (handicap) be provided.
August 18, 2014
Rated 1 out of 5 by ManBitesDog Platinum -- Who Cares at the Westin Portland?
never recognized 'platinum' status at check-in. when ask about hotel's breakfast policy for platinum the response was 'oh, you're platinum?' even with that he never upgrade the room for a one night stay on a Sunday night check in.
July 15, 2014
Rated 3 out of 5 by DaveB New Westin that still needs to be better organized
I stayed one night arriving at 6:00 pm and asked for a room on the Club level. I was told to wait for 30 minutes until my room was cleaned. I got into my room only to find that there was no club room in the hotel so I'm not sure what I waited around for. The hotel also suggested a restaurant for dinner and made the reservation for us. We walked to the restaurant only to find that the restaurant was not open. It's been a week and I still have not received my SPG stay credit. I tried to call the hotel but the phone rang many times and finally disconnected. It seems to me that the hotel is not yet up to what I would expect from a Westin.
August 13, 2014
Rated 5 out of 5 by discoinferno99 Lovely hotel
We stayed here for 2 nights as part of a recent vacation. I used two of my suite upgrade nights and these were processed as soon as the 5 day window opened.
Our suite was well appointed and modern. The renovation of the hotel to a Westin has been done well, turning an old building into a stylish modern hotel without compromising the structure itself.
The hotel location is ideal to explore Portland and we found it to be a good base for our stay.
We very much enjoyed breakfast at the hotel, with the Platinum breakfast benefit covering the menu nicely. Food was fresh and delicious, delivered by great staff.
Overall a very enjoyable stay.
August 9, 2014
Rated 5 out of 5 by TravelJimbo Great Stay in Portland Area!
If you want to see downtown Portland from the best jump-off point, stay here. Close to Congress street and many of the restaurants and shops, the Westin was great to us on our vacation! Staff are incredible and go the extra mile. Kid friendly, very clean and modern, great amenities. Wish the had a pool, but that is ok. We loved it!
August 18, 2014
Rated 5 out of 5 by tdhetrick The service is excellent and ALL staff were very helpful and friendly
I was very impressed with the excellent customer service and the ability of all staff to answer questions professionally and with a friendly demeanor. I enjoyed my stay and love the little extras the Westin does. i.e. gave me a map for a 3 mile run and the consierge was very helpful in setting up a day paddleboard trip for me and recommended excellent options for some shopping experiences. The restaurants limited menu was my only negative. Difficult if you aren't a seafoodie in the middle of Lobstah town!
August 13, 2014
Rated 3 out of 5 by kelbel Air Conditioner Issues
The hotel was nice, the staff very accommodating. My issue was the AC vent, which was directly across from the bed, which meant that cold air blew on my head whenever the AC went on. This made it very uncomfortable to get a good nights sleep. Despite the fact that an engineer came up to move the vents it did little to move the air from my head
August 3, 2014
Rated 5 out of 5 by yankees13 Long Week End
The Westin is a new addition to the Starwwood chain, and is one of the nicest i have stayed at.
I checked in after midnight,and the front desk could not have been more cheerful and helpful for that late hour.
The free shuttle is one of the nicest amenities-by far.
The staff could not be more friendly or helpful, they really go the extra mile.
There are some many to thank ,
especially TYLER the front Desk Supervisor, he goes above and beyond.
They truly recognize your SPG status.
Keep up the great work.
August 11, 2014