ウェスティン・ポートランドハーバーヴュー

  • アメリカ合衆国
  • 04101
  • メイン,
  • ポートランド
  • 157 High Street
  • マップ

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Rated 4.3 out of 5 by 69 reviewers.
Rated 3 out of 5 by Solid enough, but nothing special The hotel is nice and clearly has been recently renovated. However, upon arrival, none of my SPG preferences were honored, and, when I got up to my room, the robe and sheets showed their age with some worn-in stains, and a panel of wallpaper was peeling from the wall. The situation with the hotel shuttle seemed rather ill-conceived, with the concierge's instruction being "Go stand out front, should be 10-15 minutes, unless there's an airport run, then it's anybody's guess." Staff were nice enough, but seemed a bit overcome by the busy holiday weekend. Overall: good enough for my one-night stay. July 7, 2014
Rated 4 out of 5 by Westin Portland Harborview is nice The staff really made my stay a pleasure July 10, 2014
Rated 4 out of 5 by Nice hotel with very friendly staff We had a most enjoyable stay at the Westin Portland Harborview in early July. It is located in a part of Portland that is a bit of a walk from the Harbor. However, the hotel provides a shuttle bus. The neighborhood is a little questionable outside the hotel. Fine during the day, but probably would not venture out at night alone. Many homeless waundering the streets and asking for money. July 8, 2014
Rated 5 out of 5 by Best Hotel in the area of Portland, ME By far the best hotel to stay at when in Portland ME. Excellent check in staff, who helped with every detail of our stay. Nice newly renovated hotel. Excellent restaurant on the ground floor. Timely valet staff. The only thing I can complain about is that there is no swimming pool, and the shower pressure is too low. July 7, 2014
Rated 5 out of 5 by Customer service Everyone works as a team to delight customers July 8, 2014
Rated 3 out of 5 by Beautiful hotel; needs better staff I give this hotel 110% for its beauty and its location - recently renovated with good views and nice rooms! However, the service at this hotel fell below my expectations, especially because of the Westin name. The first day we were there we were out of our room for the entire day; when we came back, the room had not even been cleaned! Mistakes happen, I get it, and the hotel compensated us with free breakfast. However, when a mistake is made, it is expected that no further mistakes will happen. This was not the case. The second day I left a note with the housekeeping tip stating I wanted a new robe and extra laundry bags. The maid took the money, did an unsatisfactory job cleaning the room, and then did not provide the robe or laundry bags. I brought this to the hotel's attention and nothing was done to correct this problem or compensate us. Further, the valet and bellman were wholly disorganized. It took 35 minutes for the bellman to come to our room at checkout and 30 minutes to retrieve the car. This Westin experience overall fell below what I expected from the Westin brand. July 7, 2014
Rated 5 out of 5 by People at the Westin in Portland. The hotel facility is excellent but what sets the Westin Portland apart is the staff; they are nothing short of terrific. From the valet to the desk to the restaurant - everyone is welcoming, helpful and professional. July 5, 2014
Rated 4 out of 5 by Great hotel but need to improve wifi Everything is great, as expected from a top grade Westin, except the poor in-room wifi connection. July 5, 2014
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