Rated 2 out of 5 by JW50 guest # 203344
My husband and I were on a vacation and looked up a place to stay as we were riding through Portland Maine. We stopped in on our motor cycles and they charged us 529.00 dollars a night.
Upon returning home a week later we looked the place up on the internet and the most expensive room we could find there was 350.00
If you are booking this place do it on line prior to going there.
August 23, 2016
Rated 4 out of 5 by belkadi1 Great location
Friendly staff, well cared for facility
August 11, 2016
Rated 4 out of 5 by Beth27 Not as good as previous stay
We were 'upgraded' to a room with a so-called harbour view but unfortunately the room itself was a standard one.
There was a $5 green voucher on our door although we did not choose this option (never have in all our stays with SPG). Returned it to reception. Came back in evening, room was not made. Received $15 food voucher for error. Next day, reminded Reception that we would like room made but when we returned, it was still not done.
Room key failed every day for car-park entry/exit.
On previous stay, we were offered a drink at Lounge; not this time.
Body wash gel seems not to be the standard amenity for this hotel.
Karla at reception was the only saving grace with her nice and sweet personality. She was truly aplogetic for these mishaps and I could feel that she meant it and felt really bad about the situation.
August 11, 2016
Rated 1 out of 5 by DisappointedMember13 Disappointed
I was disappointed in this hotel. When we arrived valet was short of staff so we had to wait for 10 minutes for someone to valet the car. Also, we reserved a room with a harbor view and you could barely see the harbor. The hotel is actually in the art district and not on the water. The hotel advertises it offers shuttle service to areas within three miles. There was not always someone available to drive the shuttle or the shuttles were tied up with valet runners to get cars. The staff in the bar did not provide good service.
July 16, 2016
Rated 5 out of 5 by Redd01 Best Hotel Ever
Westin Portland , ME is one of the best most amazing hotel I have ever stayed in! We checked in the hotel so late at 10:30pm, no Harbor rooms were available and it was my wife's birthday, they offered us a suite instead for the same price as a standard king room! We were so thankful! The staff was outstanding in ever way possible and this was our first time vacationing in PORTLAND, ME!! We will definitely be back to the Westin Portland! Thank you for a welcoming experience and wonderful time.
July 12, 2016
Rated 4 out of 5 by ERG46 Not Great
First time in Portland (and Maine for that matter) and was a little disappointed in the overall experience. When checking in I was asked if I wanted to make a Green Choice. I thought this meant that we would not get new towels every day and since we were only staying there for two nights I thought it would be all right. The following day we went out and stayed out most of the day. When we returned we noticed the bed had not been made and that our trash cans were not emptied. I called to find out why that had not been done and was told that that was part of the Green Choice option. For our choice we received a $5 voucher (one for two nights) that could be used in the restaurant. We used the voucher when leaving (after the second night) and got a free cup of coffee. Won't do that again.
The second problem we had was when we were checking out. I called room service and asked for someone to come and pick up our luggage and after 20 minutes we decided to carry our own luggage out since no one had shown up. Overall, could have been better.
July 8, 2016
Rated 1 out of 5 by Dfairfield11 Terrible staff, no service
No housekeeping service.
Checked in at 11:30 am, room was ready at 6pm.
No Gold Platinum ammenities.
Stranded in the hall for an hour while they fixed the electronic door to our room.
July 6, 2016
Rated 3 out of 5 by CasFo Wished for more
I was underwhelmed by the staff here on several occasions. First I called to find out about bathtubs being in room and was told all of them had tubs (my room only had a shower). I asked about getting the airport shuttle as well and was told it ran there every 30 minutes. Once I arrived I was told it was not available and would be 45 minutes until it could pick me up.
After checking in I realized I did not have any water bottles in my room. When I called down to service express I was told they'd try to locate some (they weren't sure they had any?!?!) After waiting an hour I called back and got the same response - no water ever arrived and no one ever called back.
Definitely not the level of service I've come to expect from Westin. I am supposed to be back in august and seriously considering staying somewhere else based on this experience.
July 5, 2016