Rated 4.1 out of 5 by 134
Rated 5 out of 5 by 1sttime nice hotel
Enjoyed this hotel with the exception of parking. Should warn incoming guests that the entrance is right on street with only a few spots to pull over car. Easy to miss in the traffic.
October 20, 2014
Rated 5 out of 5 by Ruth47 The staff was very helpful & courteous
We totally enjoyed our stay with you in Portland, we have to say that your staff were all polite, courteous and very helpful. The area was beautiful and will come again. The only issue we had was that the sign on your building is not nearly visible enough. There should be a sign out on the corner to let folks know when to turn off High Street.
October 11, 2014
Rated 1 out of 5 by ManBitesDog Platinum -- Who Cares at the Westin Portland?
never recognized 'platinum' status at check-in. when ask about hotel's breakfast policy for platinum the response was 'oh, you're platinum?' even with that he never upgrade the room for a one night stay on a Sunday night check in.
July 15, 2014
Rated 5 out of 5 by Joe1943 Friendly, helpful staff.
We thoroughly enjoyed our stay at the Portland Westin. Staff was very helpful and friendly. The room amenities were outstanding. Thank you for an enjoyable visit to your beautiful city.
October 8, 2014
Rated 2 out of 5 by servicedog2014 Not Ready For Primetime!
A potentially perfectly renovated historical hotel in the heart of the Portland Arts District. Many employees including some in management positions do not know how to fix problems or interact with the public. There is no concern for guest schedules and the importance of time. For example, a one hour wait for valet to retrieve car; a full day/s to get housekeeping items and services. AC's blow directly on beds which is uncomfortable. Some rude employees and others extremely helpful. Communication among hotel staff is needed. Slow checkout with hotel confusion about bill. Internet keeps cutting off/not reliable. Room service horrible although C2 restaurant is terrific. Had to beg to get sheets changed after week stay.
May 25, 2014
Rated 4 out of 5 by PWDS Great stay
We brought our two dogs up for a weekend in Portland. The hotel exceeded our expectations. The hotel itself is as comfortable as I expect from Westin. The staff's accommodation of our dogs was top notch. We'll definitely be back.
September 29, 2014
Rated 1 out of 5 by DE17 Very Dissatisfied
Very Dissatisfied with this Westin Hotel. I've stayed in Westin Hotels before and they have ALWAYS been "Top Notch". Shuttle took 50 min to get to airport. I had to call hotel 2 times before they arrived for pick up. After arriving it was a 12 min drive from airport to hotel. I notified the front desk of horrible odor and gnats around trash can at elevator on my floor. Later in the day when it was still not addressed I told a room service delivery person. My last trip down the elevator for check out the odor and gnats were still at the trash can. This is unacceptable!!!! The hallways had not been vacuumed in awhile. Apparently NO ONE was following up on cleanliness. I expected excellent quality and received low rate.
September 18, 2014
Rated 5 out of 5 by Kaysie Westin Portland
The newly remodeled hotel made my short trip to Portland a special time. The room was beautiful. I'd like to have that bed at home.
The service was excellent. I hope to visit again some time in the future.
September 26, 2014