Rated 5 out of 5 by Denae The hotel it self.
The hotel is spotless. Every area we visited was not a piece of dust. They help is incrediable, they wait on you with everything. The staff greets you with a friendly welcome.
July 14, 2014
Rated 5 out of 5 by Buttersickle Beautiful
Very beautiful hotel, including absolutely courteous customer service. Comfortable and cozy rooms. Delicious room service.
July 16, 2014
Rated 1 out of 5 by None1 recent experience-the worse we have ever had
One of the worst experiences ever experienced at this hotel
July 21, 2014
Rated 5 out of 5 by Chela the room was just right for us
We reserved a king suite and that was the best for us since our grandson decided to join us and we had a sofa bed for him to use, Everything in the hotel and the room was great!
July 3, 2014
Rated 4 out of 5 by 1952 Great Features
Great place to stay and dine next door at Vic and Anthony's Steakhouse.
July 14, 2014
Rated 5 out of 5 by RainH2o Overal Visit
The Westin property is great. The staff and facilities were great! Definitely go back.
July 12, 2014
Rated 4 out of 5 by Fromwtx Could have been better
Room telephone would not dial out - no Dr Pepper products for sale
July 14, 2014
Rated 4 out of 5 by rufus43 Great location for Minute Maid Park
Hotel reservations did not convey to hotel our needs. Bar and late night food after the game was great. Beds were too soft.
Employees were exceptionally helpful and friendly.
June 29, 2014
Rated 5 out of 5 by BigDaddy Downtown Surprise
This was my first time at the Westin Downtown. I was surprised by the hotel. It is much nicer than the other Westin hotels in Houston. The staff was very attentive and well-trained. I had a great meal in the restaurant and overall the experience was outstanding.
June 1, 2014
Rated 5 out of 5 by Barney0192 This hotel has THE BEST and THE FRIENDLIEST STAFF around.
This hotel has THE BEST and THE FRIENDLIEST STAFF around anywhere, bar none. The accomodations are simply OUTSTANDING. You will free right at home here.
June 30, 2014
Rated 5 out of 5 by BayAreaTigersFan Great Weekend
We had a great weekend staying at the Westin! Our travel purpose was to see all the Tigers-Astros games and it served that purpose well. Every member of your staff was super, service exceeded all expectations, it was clear that you had a standardized training program and set high standards for decorum and politeness with your staff. Not sure if this is part of the property, but Vic and Anthony's was a wonderful dining experience. The only recommendation we could make would be to ask you to relook your lack of a pool and spa. Strictly as an aside, while we chose the hotel for both proximity and the Westin reputation, we were SLIGHTLY disappointed at the lack of a swimming pool. It rained our second morning and the absence of any spa offerings for massage or hot tub, or other physical relaxation opportunity was noticeable, compared to other hotels of similar quality and price. You have an EXCELLENT venue, perhaps those enhancements may be considered in your future. (At a premium hotel in Galveston, they have shuttles to a sister location 10 minutes away, which does have a spa and a pool.) Be assured we will speak of you with high regard and we'll recommend you to our families and friends!
July 1, 2014
Rated 5 out of 5 by Cary76 This Hotel Has Great Features
It was a great stay....Our event (Prime) was handled well and our room was very comfortable....Being next door to Vic & Anthony's was another plus....We love that restaurant.....Would definitely stay there again....
June 2, 2014
Rated 5 out of 5 by GT63 This hotel has great location and accommodations
Stayed at the hotel for 2 days while conducting a meeting for my staff. Great service and friendly staff.
June 28, 2014
Rated 4 out of 5 by Cajuns Great Hotel
Hotel was very clean & nice. The workers were very friendly. The food was outstanding
June 30, 2014
Rated 5 out of 5 by brad73 Ballpark stay
very convenient to the ballbark and very clean and warm atmosphere. Great Westin stay as always. very friendly and helpful staff
June 16, 2014
Rated 3 out of 5 by Sonny72 Miss the baseball motif
I miss the old inn at the baseball stadium. Customers are still Astro fans and hotel should reflect that. Prices for quality are inflated! Hotel is not a luxury hotel but is very comfortable. Service is good but not exceptional.
April 7, 2014
Rated 5 out of 5 by Hannah2020 Excellent hotel
The entire staff was helpful, responsive, and friendly and present. The food was very good, and reasonable priced. The hotel was clean, and the housekeeping staff excellent. I would stay here again without question.
April 22, 2014
Rated 3 out of 5 by Merlin53 Dirty Bathroom
My bathroom sinks had hair in both of them I notified front desk; they did not do anything, just said: "sorry about that!" definitely NOT worth $330/ night.
May 23, 2014
Rated 4 out of 5 by Mojojar Great location
Finally able to stay here for the first time since the conversion. Glad to have the brand in this locale.
June 6, 2014
Rated 5 out of 5 by GusE Outstanding hotel
My wife and I stayed there over the weekend for a little get away. The staff was extremely helpful and the room was incredibly clean. One of the nicest and cleanest hotel we have stayed in. We will definitely be back.
February 12, 2014
Rated 5 out of 5 by Kgs09 A first class hotel
I thoroughly enjoyed my stay at this hotel.
June 10, 2014
Rated 5 out of 5 by Connie19 Beautiful rooms and awesome service!
Jr. Suite, absolutely beautiful and relaxing! Superior service from check in to check out. Kind folks sure to make your stay a mememorable one.
April 28, 2014
Rated 1 out of 5 by SMR22 srock
Management and staff are second to none ....
June 1, 2014
Rated 5 out of 5 by ST1234 I love this hotel - the staff are really amazing!
It's like an episode of Cheers! Everyone knows your name:) I always receive excellent service, the rooms are always great, and I always know I'll have a great stay!
March 23, 2014
Rated 5 out of 5 by KC6869 One of the Best
This hotel is very impressing. I love it.
May 30, 2014
Rated 5 out of 5 by Martinalut What a WONDERFUL Anniversary!
I can not speak highly enough about the time that my husband and I spent at the Westin Houston Downtown last weekend! It was our anniversary last weekend, and I wanted to surprise my husband with a special night! A few days before we arrived, I spoke with Kris, the GM, to plan our stay. The arrangements were perfect!
My plan was to spend time in the lobby bar before dinner. I did not tell my husband where we would go to dinner, only that it would be a surprise. While we were downstairs, the hotel team worked to transform our room into a dining space. I told my husband that I needed to go back to the room because I forgot something. When we arrived back at the room everything was ready for a four course meal! Oh, was he surprised! Our room service attendant was Louis, who did a smashing job at bringing my dream to life.
Everyone, from the front desk staff, to the kitchen staff, and housekeeping went above and beyond to assist me in the surprise for our anniversary. Kris and Louis were the BEST!
We had such a great time that we are spending our Thanksgiving holiday at the Downtown Westin as well.
November 27, 2013
Rated 4 out of 5 by Joselguz My stay
I was not pleased that internet service required a charge; even the cheapest motel chains provide this service when you stay!
April 17, 2014
Rated 3 out of 5 by pete33 this hotel doesn't measure up.
the rooms are a b and the restaurant is a d. Houston has many better to choose from.
May 9, 2014
Rated 5 out of 5 by TomAg80 This Hotel is a Fantastic Getaway
My wife and I stayed here for the first time and came away extremely pleased with the professionalism shown by the staff. We will definitely stay here again.
January 10, 2014
Rated 5 out of 5 by JRoy Great property
I've stayed here many times in the past and will continue to while in Houston. Great rooms, service and staff.
April 18, 2014