Rated 1 out of 5 by vinay123 There is a penatly for early check out
I was staying at your hotel in Downtown Houston. I was scheduled to stay at your hotel for about 5 days but since my meetings were at Westheimer road which i had not realised at the time of booking, i requested an early checkout. I was told about the penalty which is the first time i have heard of and i was charged half the room rent after i expressed my dis-pleasure. I also mentioned that i would iike to stay in your property on westheimer road and but still was charged the penatly. Needless to say, i stayed in one or your competing hotels and in fact extended my stay by one more week. So for a $100 odd dollar penalty, you guys lost possibyly a $1000 Plus dollar business.
hope you take care of it from next time.
August 1, 2014
Rated 3 out of 5 by Peter20140820 Nobody at Check-in
I had to wait 10 minutes infront of the check-in desk to check-in, the only person who could do the check-in was at the restroom.
August 24, 2014
Rated 4 out of 5 by Feedback2014 Lovely hotel overall, some issue with front desk staff and manager
No complaints about the hotel. It was lovely. Clean, well-decorated, nice rooms, wonderful bed, pretty quiet. The front desk staff wasn't great. Not bad, but not great. Seemed inexperienced. Person in evening was rushed/abrupt. Issues with wake-up calls. I opted to not have the room cleaned twice, and when I attempted to apply the $10 credit to my room service fee, I was told I couldn't because I didn't present when it was delivered. Given that I spent over $700 at the hotel, and my organization had many, many people staying there because of our convention, I thought this nickel and diming me was in very poor taste and not at all customer-focused. Speaking to the manager got me no where. Not the money, it's the principle.
August 4, 2014
Rated 5 out of 5 by Ernie21 Front Desk
Rudy R at the front desk did a fabulous job organizing and structuring my reservations and seeing that my party of 12 had a wonderful experience at the Westin Downtown Houston.
July 14, 2014
Rated 4 out of 5 by MiaGirl Nice Business Trip stay
I stayed for 13 nights here in my previous business trip to Houston. Overall is good, the room is clean and comfortable. However, basic stuff like slippers and toothbrush is not found in the room when check in. I ask for the slippers and are sent to me almost immediately. Food on the menu is delicious and I'm impressed with the healthy choice food on the menu. Location is great if you are driving.
August 18, 2014
Rated 5 out of 5 by SH22 RANGER WEEKEND
The staff was very friendly and helpful. The food and service in the cafe was really good too. I made a phone call to get extra towels and they were there within 10 minutes. We'll be back!
August 19, 2014
Rated 5 out of 5 by Wiley Great downtown location
Beautiful hotel downtown Houston and adjacent to Minute Maid Park. The staff was courteous and attenative. Food was great.
August 15, 2014
Rated 3 out of 5 by TheTravelCritic Is this An SPG Property or Not?
No SPG check-in, None. No sign, no Nothing. When I called Service Express, the phone rings and rings and rings and is never answer. The Hotel is nice, the rooms are nice, the food was good. What this place needs is come training for the staff and an understanding of what it means to Join SPG. This could easily been a 5 star visit, but alas I cannot due to the SPG and Staff issues.
January 20, 2014