Rated 3 out of 5 by Tshouse Dissapointed
As a Platinum member traveling extensively you quickly find out which hotels perform to your expectations and which do not. I called ahead a week prior to my stay and spoke with the front desk about it being a special stay for my wife. I requested a couple of things that I have done many times before and been accommodated at other SPG properties with great success. Unfortunately for reasons that were not explained to me my requests went unfulfilled and passed off at check out as "Oh well" attitude. With all the hotel choices in downtown Houston I would be hard pressed to choose this location again.
March 3, 2014
Rated 3 out of 5 by TheTravelCritic Is this An SPG Property or Not?
No SPG check-in, None. No sign, no Nothing. When I called Service Express, the phone rings and rings and rings and is never answer. The Hotel is nice, the rooms are nice, the food was good. What this place needs is come training for the staff and an understanding of what it means to Join SPG. This could easily been a 5 star visit, but alas I cannot due to the SPG and Staff issues.
January 20, 2014
Rated 3 out of 5 by Nechlaw Nice hotel; improving location; check charges to your bill
The hotel is very nice and comfortable though in a lonely part of Downtown Houston (unless you are visiting Minute Maid Park); lots of plans for the area, however, that will improve the value of staying here. Disappointed that after 2 e-mails to 2 different hotel e-addresses, I could not get anyone to take off an internet charge (supposedly free for SPG Platinum members)--check your charges
February 17, 2014
Rated 5 out of 5 by Kimbra Great for walking to concert
This hotel location was great for our night out to the Grove for dinner. Then on to the Toyota Center for a concert, all w
ithin walking distance. Would differently stay here again.
February 23, 2014
Rated 5 out of 5 by Kgsat Comfort level
Personnel made the stay extremely comfortable- from the valet, Registrar, bell boy and back to the valet.
February 9, 2014
Rated 3 out of 5 by James2014 Frustrating
The hotel is nice but there were too many incidents during my one night stay:
- they delivered a half bottle of white wine from 2007, which by definition has gone bad
- waited 25 minutes for a treadmill to open up. Brand new hotel and there are six cardio machines total (three treadmills)
January 23, 2014
Rated 5 out of 5 by Pat96 Loved our visit to this hotel!
We arrived in Houston to visit a local university. Hotel is not far from Hobby Airport.
The room was extremely clean and well furnished. We had a corner room which overlooked the stadium. Everything was top rate from the beds to the towels, etc,
If our teen decides to go to school here, Westin will be the only place we stay.
We travel frequently. This was a top notch Westin. Front Desk employees were wonderful too!
February 20, 2014
Rated 4 out of 5 by David1313 Hotel has great location and staff
The staff and overall hotel is very well trained and responsive. Rooms are well done and spacious. It is literally right across from my favorite "Steak House" Vic & Anthony's.
The one thing I wish they would change is to make the room A/C work more effectively . They have a large comforter on the bed and a room that won't go below 75 degrees. so you wake up repeatedly to being to warm! If the ceiling fan is on, then you can't do without a wind break, turn it off and you are stuff and hot. Overall a serious problem for a good nights rest. We enjoyed the restaurant and hotel in general, but probably won't stay there again.
February 10, 2014