Rated 1 out of 5 by vinay123 There is a penatly for early check out
I was staying at your hotel in Downtown Houston. I was scheduled to stay at your hotel for about 5 days but since my meetings were at Westheimer road which i had not realised at the time of booking, i requested an early checkout. I was told about the penalty which is the first time i have heard of and i was charged half the room rent after i expressed my dis-pleasure. I also mentioned that i would iike to stay in your property on westheimer road and but still was charged the penatly. Needless to say, i stayed in one or your competing hotels and in fact extended my stay by one more week. So for a $100 odd dollar penalty, you guys lost possibyly a $1000 Plus dollar business.
hope you take care of it from next time.
August 1, 2014
Rated 5 out of 5 by Ernie21 Front Desk
Rudy R at the front desk did a fabulous job organizing and structuring my reservations and seeing that my party of 12 had a wonderful experience at the Westin Downtown Houston.
July 14, 2014
Rated 5 out of 5 by Wiley Great downtown location
Beautiful hotel downtown Houston and adjacent to Minute Maid Park. The staff was courteous and attenative. Food was great.
August 15, 2014
Rated 5 out of 5 by WestTexas A pleasant surprise
I was unaware that Westin and taken this property over and remodeled. I was in Houston for a ball game with my grandson and needed to make last minute accommodations. We arrived early and the front desk recommended and arranged a shuttle to the Aquarium until our room was available. Very fine experience and I am reserving a room for a business trip later this month.
August 11, 2014
Rated 5 out of 5 by ENBLady Corporate Winner
Our Company had an event that we awarded 1 of our employees with baseball tickets and the 1 night stay. He and his party were very impressed with the hotel in all ways. They also made it super easy for me to book, the communication with the staff was smooth
August 12, 2014
Rated 4 out of 5 by Feedback2014 Lovely hotel overall, some issue with front desk staff and manager
No complaints about the hotel. It was lovely. Clean, well-decorated, nice rooms, wonderful bed, pretty quiet. The front desk staff wasn't great. Not bad, but not great. Seemed inexperienced. Person in evening was rushed/abrupt. Issues with wake-up calls. I opted to not have the room cleaned twice, and when I attempted to apply the $10 credit to my room service fee, I was told I couldn't because I didn't present when it was delivered. Given that I spent over $700 at the hotel, and my organization had many, many people staying there because of our convention, I thought this nickel and diming me was in very poor taste and not at all customer-focused. Speaking to the manager got me no where. Not the money, it's the principle.
August 4, 2014
Rated 4 out of 5 by Couldhavebeengr8 Quick stay
I checked in with my Starhot Rate. Initial arrival, no one opens the door while we had our hands full while a bellman and concierge stood by the bell desk chatting. (12pm). Our room was not ready but understandably due to check in time is not until 3 pm. We had our luggages hold at the hotel and went for lunch. I left my Starhot Letter at the desk. Upon returning at around 4pm, the bellman and valets are completely different crews. Four of them open our car doors, concierge and bellman with the widest smiles opening the front doors. When we were in the process of checking in, the lovely front desk agent could not locate the Starhot Letter but insist that I have to reprint the form. I was a bit irritated but she needed to do what she was instructed. However, I did not see the urgency to search for what was given in the morning to the previous team.
August 4, 2014
Rated 5 out of 5 by leatherneck66 Perfect location. Great service
Location cannot be surpassed for baseball games at Minute Maid Park. Hotel feels like an extension of the baseball park. Concierge service was superb. We had a sick child and needed an urgent care clinic. The concierge found one that was open and gave us directions.
August 5, 2014