Rated 4 out of 5 by BECTrn Thank you, staff
My stay in Houston was during an unusually cold period. One morning produced an ice storm. I really appreciated the shuttle service at the hotel. They gladly picked me up from the office building where I was working and took me to work on that icy morning. The staff is gracious and very helpful.
January 27, 2014
Rated 4 out of 5 by Rex1 Great location
Attended Astro game and there is no better place to stay! Very Conveinient.
July 28, 2014
Rated 5 out of 5 by Kimbra Great for walking to concert
This hotel location was great for our night out to the Grove for dinner. Then on to the Toyota Center for a concert, all w
ithin walking distance. Would differently stay here again.
February 23, 2014
Rated 5 out of 5 by Runner12 Great location
Beautiful hotel, great restaurant. Rooms very spacious and bed very comfortable. Stayed here because location was close to the start/finish line for the Houston Marathon. Easy walk to EXPO.
January 21, 2014
Rated 5 out of 5 by Kgsat Comfort level
Personnel made the stay extremely comfortable- from the valet, Registrar, bell boy and back to the valet.
February 9, 2014
Rated 5 out of 5 by Cyn32 This hotel has Excellent Customer Service
All staff were friendly, addressed me by name and went above and beyond to meet my needs
January 29, 2014
Rated 4 out of 5 by ED201 Great Location
Great modern hotel in great location to main sporting venues and downtown businesses. There are also several venues to visit in the evenings for those are interested in the nightlife
July 21, 2014
Rated 5 out of 5 by WorldTraveler73 Great Hotel in Downtown Houston
Nice rooms and public areas and very friendly staff. Only issue was that my wake-up call didn't come (fortunately, I had set the clock alarm as a back-up). Also don't think I received an upgrade as a Platinum member. I would return though if I needed someplace in downtown Houston. It is also very convenient to the Toyota Center.
July 18, 2014
Rated 1 out of 5 by None1 recent experience-the worse we have ever had
One of the worst experiences ever experienced at this hotel
July 21, 2014
Rated 5 out of 5 by nonamepls Excellent accommodation
Pro: Exceptional, friendly and attentive service, nice appearance and first impression, excellent room and beds. Con: no special service for SPG.
July 19, 2014
Rated 4 out of 5 by jmr54 Family Outing
This is a great hotel for short stays and those particularly where your attention is focused outside the hotel. A pool would be a great addition. My children were a little disappointed that there was not one.
July 15, 2014
Rated 5 out of 5 by Buttersickle Beautiful
Very beautiful hotel, including absolutely courteous customer service. Comfortable and cozy rooms. Delicious room service.
July 16, 2014
Rated 4 out of 5 by David1313 Hotel has great location and staff
The staff and overall hotel is very well trained and responsive. Rooms are well done and spacious. It is literally right across from my favorite "Steak House" Vic & Anthony's.
The one thing I wish they would change is to make the room A/C work more effectively . They have a large comforter on the bed and a room that won't go below 75 degrees. so you wake up repeatedly to being to warm! If the ceiling fan is on, then you can't do without a wind break, turn it off and you are stuff and hot. Overall a serious problem for a good nights rest. We enjoyed the restaurant and hotel in general, but probably won't stay there again.
February 10, 2014
Rated 5 out of 5 by Denae The hotel it self.
The hotel is spotless. Every area we visited was not a piece of dust. They help is incrediable, they wait on you with everything. The staff greets you with a friendly welcome.
July 14, 2014
Rated 3 out of 5 by James2014 Frustrating
The hotel is nice but there were too many incidents during my one night stay:
- they delivered a half bottle of white wine from 2007, which by definition has gone bad
- waited 25 minutes for a treadmill to open up. Brand new hotel and there are six cardio machines total (three treadmills)
January 23, 2014
Rated 4 out of 5 by 1952 Great Features
Great place to stay and dine next door at Vic and Anthony's Steakhouse.
July 14, 2014
Rated 4 out of 5 by Fromwtx Could have been better
Room telephone would not dial out - no Dr Pepper products for sale
July 14, 2014
Rated 5 out of 5 by RainH2o Overal Visit
The Westin property is great. The staff and facilities were great! Definitely go back.
July 12, 2014
Rated 5 out of 5 by mellen Check in delay
Check in was delayed due to full capacity the night before and as of 2:00 still couldn't check in. We went to Astro's afternoon game and checked in at 6:30ish and had to wait in long line with other guests that were in the same "boat" as we were. Staff was wonderful and our room was worth the wait. Love the Staff at all Westin locations!!!!!
June 30, 2014
Rated 5 out of 5 by Angelo14 Westin Stay
Hello, I recently stayed at the Westin Houston Downtown and would recommend the hotel to others. I would especially like to commend the service I received from Sofia in the bar/restaurant. I have specific dietary requirements and Sofia helped me to figure out which menu items I could have. The workout facilities are limited but sufficient. Thank you for your hospitality.
June 27, 2014
Rated 5 out of 5 by Chela the room was just right for us
We reserved a king suite and that was the best for us since our grandson decided to join us and we had a sofa bed for him to use, Everything in the hotel and the room was great!
July 3, 2014
Rated 5 out of 5 by Barney0192 This hotel has THE BEST and THE FRIENDLIEST STAFF around.
This hotel has THE BEST and THE FRIENDLIEST STAFF around anywhere, bar none. The accomodations are simply OUTSTANDING. You will free right at home here.
June 30, 2014
Rated 5 out of 5 by BayAreaTigersFan Great Weekend
We had a great weekend staying at the Westin! Our travel purpose was to see all the Tigers-Astros games and it served that purpose well. Every member of your staff was super, service exceeded all expectations, it was clear that you had a standardized training program and set high standards for decorum and politeness with your staff. Not sure if this is part of the property, but Vic and Anthony's was a wonderful dining experience. The only recommendation we could make would be to ask you to relook your lack of a pool and spa. Strictly as an aside, while we chose the hotel for both proximity and the Westin reputation, we were SLIGHTLY disappointed at the lack of a swimming pool. It rained our second morning and the absence of any spa offerings for massage or hot tub, or other physical relaxation opportunity was noticeable, compared to other hotels of similar quality and price. You have an EXCELLENT venue, perhaps those enhancements may be considered in your future. (At a premium hotel in Galveston, they have shuttles to a sister location 10 minutes away, which does have a spa and a pool.) Be assured we will speak of you with high regard and we'll recommend you to our families and friends!
July 1, 2014
Rated 4 out of 5 by rufus43 Great location for Minute Maid Park
Hotel reservations did not convey to hotel our needs. Bar and late night food after the game was great. Beds were too soft.
Employees were exceptionally helpful and friendly.
June 29, 2014
Rated 5 out of 5 by BarNone One of the Best hotels in Houston downtown.
As soon as we pulled into valet the customer service was top notch all the way through checkout. The room was very clean and comfy.
We walked over to Vic & Anthony's for dinner which is right out the door and very convenient. The security was awesome and I felt very safe. I would definitely recommend Westin Downtown.
June 22, 2014
Rated 4 out of 5 by Cajuns Great Hotel
Hotel was very clean & nice. The workers were very friendly. The food was outstanding
June 30, 2014
Rated 1 out of 5 by MichaelJ1964 Great locationg for downtown work and ballpark
Perfect for downtown business needs. Three blocks from courthouse for out-of-town lawyers like myself.
April 18, 2014
Rated 5 out of 5 by PhDCadidate Excellent stay for an Astros game
My wife and thoroughly enjoyed our stay. The hotel is in a safe location and situated amongst a vibrant part of downtown Houston. I will definitely stay again. The staff were always ready to help and shared local knowledge of the downtown area so we could plan our activities. The hotel bar and bartender A+++++ fast and friendly service. Room service and food A++++. One of the best rooms I have stayed in and best experiences!
June 10, 2014
Rated 5 out of 5 by GT63 This hotel has great location and accommodations
Stayed at the hotel for 2 days while conducting a meeting for my staff. Great service and friendly staff.
June 28, 2014
Rated 4 out of 5 by Nonna5 A great retreat
We were very happy with our room, nicely decorated and felt larger due to careful furnishings. Dinner was totally above all expectation! Breakfast buffet was quite good, I ordered from the menu and my eggs were crispy and the white was overlooked.I suggest you stick with the buffet. Our stay was 3rd party pay, and the check in staff was undertrained in dealing with this. They were curt and even rude. The other employees were awesome!
June 8, 2014