Rated 2 out of 5 by jwebb1029 Not Westin Quality
I stayed at the Westin San Jose for 3 nights and it felt like I was in an old extended stay hotel of some sort. The room was tiny and the decor was outdated at best and hideous at worst. The breakfast at the restaurant was overpriced (not surprising) but also cold. One of the nights I stayed, I came back to my room to realize there was no power and needed to change rooms. The staff handled it fairly quickly but they mentioned they had a outage earlier; disappointed the issue wasn't proactively handled. The toiletries in the room were the worst quality I have seen at any Starwood Property. I travel to San Jose fairly frequently and was excited to see a Westin opening but this was a total disappointment.
February 4, 2016
Rated 3 out of 5 by SPGScott Average Westin
I travel frequently for both business and pleasure, and I have to say this Westin was pretty mediocre. I realize the property is in a historic building, but the rooms are incredibly small. To put it in perspective, I've stayed in bigger rooms in Midtown Manhattan and downtown San Francisco. On top of that, I received a room that faced the ugly backside of the property. Since I was only staying for one night I didn't care too much, but if I had been at the property longer, I definitely would have requested a different room. Finally, the food options and amenities are pretty limited. Il Fornaio (a mediocre Italian chain restaurant) is located in the lobby, but that's about it. Overall, I probably would choose a different place to stay next time I'm in San Jose.
January 16, 2016
Rated 4 out of 5 by ttravis Beautiful Hotel
Staff was friendly upon arrival and departure. The hotel was beautiful and the food was amazing.
January 13, 2016
Rated 5 out of 5 by Faye48 The heavenly bed was so comfortable, the house keeping staff excellent
From check in with Lindlsey to checkout was excellent. Special consideration should be given to the housekeeping staff who take such great care to make sure the room was clean, tidy at all tines
December 1, 2015
Rated 5 out of 5 by norgeballer good stay for price
everything was good with the hotel except the valet. It took them 20 minutes to get my car and they told me it'd take 5-10 if I called ahead.
neighborhood is a little sketchy though
October 16, 2015
Rated 5 out of 5 Excellent hotel during the Jazz Festival
My wife and I choose this hotel (the former St Claire) because it is not too far from the jazz festival music but quiet enough to relax and have a good sleep.
The parking fees are high but competitive with the other hotels in the area.
The room is very comfortable and the bathrooms have up-to-date fixtures.
September 28, 2015
Rated 3 out of 5 by Traveler110 Beaufiful Place, No Staff
Felt one of the lovliest hotels I have stayed at. The staff is almost unaware of what to do to resolve an issue like, when will laundry be returned, or to answer the phone. Very frustrating. Could be great hotel. Needs some management and staff training
September 15, 2015