Rated 5 out of 5 by Taylor4 This Hotel Has Superb Staff
I arrived here on Monday (03-24-2014) and was greeted by staff. The greeting was very warm and hospitable. Jose and JJ took very good care of us. I knew from that moment on that I was truly in Paradise. The services and staff are second to none. I can not say enough about the staff. I would like to convey special Kodos to: Michel, Katharine, Jeffery E, Josh Castillo, Samuel Felix, and not least, Kenny De Jesus.
This Resort is very well managed and I believe this is due to the manager: Juan M. Flores. He is very dedicated and make you feel like the most important visitor here. Juan is willing to provide you with whatever you need to make your stay the most enjoyable ever. I really appreciated his personal interest in guest comfort.
The facilities are outstanding, the only item for improvement would be to add an exhaust fan and door in bathroom for privacy.
This is paradise and the staff makes you feel that way. I will be returning and will also recommend this resort to my friends and family.
Keep up the good work!
March 27, 2014
Rated 5 out of 5 by PG82 What an awesome stay
Cesar, Yarik and the entire team made our stay tremendous... the rooms, staff, views and amenities are great... pool and beach is gorgeous and we would HIGHLY recommend folks to come visit and wish the hotel nothing but further success!
February 19, 2014
Rated 5 out of 5 by Rob2004 Outstanding Staff
I have Lifetime Platinum status, and I can state that the courtesy of the staff is unsurpassed by any other Starwood property.
July 30, 2014
Rated 5 out of 5 by rbindc Worth the trip!
The staff is incredibly friendly. The facilities are incredibly nice. Rooms face the Caribe Sea. The sun shines. The pool is big and full of water. What more could a person want?
June 2, 2014
Rated 5 out of 5 by M3006 Amazing stay and beautiful property
Just returned from an amazing stay. The staff was incredible. The extra care by Yarik at the front desk and Leydi from concierge really made sure our stay was a special one.
My wife's birthday occurred during our stay and Yarik, Leydi and the rest of the staff really made it a special occasion. As a platinum member I have stayed in a lot of Westin hotels and none of them put in as much care to ensure everything was perfect.
My 5 year old little girl loved the hotel, especially the pool, ocean, zip line excursion, pirate dinner and the ecological lagoons.
The food was good but could use a little more variety at the different restaurants. We really enjoyed the Dominican buffet. The bartenders are great and make phenomenal rum punch and caipirinhas.
One negative is the cost to/from the airport since the hotel is 5 minutes away. I thought they would have a shuttle, especially for loyal SPG members.
If you are traveling with little ones I highly recommend a suite. Plenty of room to relax when they go to bed early and the balcony has beautiful views of the pool and ocean.
If you are looking for a beautiful hotel, that is quite, takes good care of you so you can just relax and unwind, then I highly recommend staying here. If you need lots of activities this is not the hotel for you.
If we return to the Dominican we will definitely stay here.
July 12, 2014
Rated 5 out of 5 by Isie13 A wonderful vacation
The hotel is lovely situated on a beautiful beach. The staff is incredibly friendly and tries so hard to please the guests. The pool area is very special. The hotel and the grounds are kept incredibly well. The spa was wonderful.
December 17, 2014
Rated 5 out of 5 by callalind Fantastic Stay!
Just returned from 6 nights here, and we loved it. First, to address what people have commented about negatively - the WiFi is just as spotty as it is in any Caribbean resort I've been to, so I really don't have complaints - wasn't spotty enough that I could avoid work! Also, in regards to SPG status recognition - I'd agree it wasn't exactly what I would have wanted, but got my platinum benefits without asking, although no upgrade to a suite. They did accommodate my request to be on the top floor, and we had a full ocean view, which I can not complain about. We also had a door on the bathroom :)
The room is great, beds are heavenly, spacious balcony. The resort was very quiet - an off week - which was great. We had the pool and beach to ourselves! No rushing for chairs in the morning, no one saving chairs and not using them.
The standout at this resort is the staff. They are amazing. Emilio at the front desk greated us warmly and kindly when we arrived. Juan at the towel hut is amazing - and speaks like 10 languages - he was helping me with my Spanish. Sergio at La Brassa was our best friend all week - where have you gone to a hotel restaurant where the waiter greets you on your first day with a handshake, learns your names, and then remembers your name all week? We ate lunch at the pool every day just to hang out with "Super" Sergio. Also, big shout out to Johan and Kevin - also great guys!
The staff here become your friends, and everyone is beyond friendly. We had a great stay, and would definitely come back!
May 1, 2014
Rated 4 out of 5 by MuyAzul Very Relaxing
We had a wonderful stay at the Westin Puntacana! We visited for our honeymoon and were overwhelmed with the beauty of the resort's open-air lobby, beautiful beaches, stunning pool, and relaxing rooms. The staff was very friendly -- especially Juan Gaton, our running concierge who took us on a 4 KM guided run in the Puntacana Resort and Club. It was great to get to know him and the area a bit better from a local perspective. We enjoyed the food at Anani Restaurant very much -- only wish we had known about a breakfast package earlier. The New Balance fitness clothes rental was great, as well and made packing much lighter. We did the hike in the Ecological Reserve to see the lagoons. It was cool -- very clear water. During the evenings, we ventured to some of the other restaurants in the Puntacana Resort and Club -- Bamboo and La Yola. They were quite delicious and beautiful! All in all, we enjoyed our relaxing stay very much and would go back if the opportunity presents itself!
December 3, 2014
Rated 5 out of 5 by santri1969 Excellent Carribean Westin Location
Good new Westin property in beautiful Caribbean location, great SPG recognition with suite upgtades, good beach access, wonderful and courteous staff, very family friendly location with pool and amenities, world class golf - Highly recommended.
Lifetime platinum w/Ambassador
November 28, 2014
Rated 4 out of 5 by Debi2 stay in Dominican Republic
the punta cana resort area is very nice and the Westin is one of the nicest starwood hotels in the Caribbean
December 3, 2014
Rated 4 out of 5 by Mcale Staff is Amazing!
My family and I just came back from 1 week vacation at the Westin Puntacana and we were treated like royalty by the entire staff! When we arrived at the hotel we were welcomed by a staff member who gave us a fantastic lemon/cucumber drink to start our vacation. After a few minutes at the front desk we were told that our reservation was upgraded to a junior suite. I was very happy to know that our Gold status was recognized. This was very welcoming news due to the fact that we were traveling with our 10 month old baby. The hotel is brand new and extremely clean and well maintained. The pool is huge and perfect for adults and kids. The beach is amazing!! The water was crystal-clear, no rocks in the shore and the sand was perfectly white.
Traveling with a 10 month old baby is very difficult however the staff made it extremely easy for us every day. Anderson and Rafael (restaurant servers) always took care of us every morning when we had breakfast at the restaurant. They brought everything we wanted for our son Samuel. I have stayed in hotels all around the world and Anderson gave us one of the best customer serve ever! Danilo and Juan (pool attendant) were very funny and made us laugh all of the time. Ramon (pool bar server) made sure we were drinking some of the best cocktails while we were laying down by the pool. Ohh, I can't forget about Arnaldo from the lobby bar, he made the best mojito I had in a long time! Sergio (server at Brasa Grill) helped us pick the menu for our sons lunch. I am sure that his ideas made our sons belly grow a couple of extra pounds very quickly because the food was delicious. Christian (server at Brasa Grill) and Ana (hostess) took excellent care of my wife and I when we were enjoying the restaurant in the evenings. My wife took Samuel to the kids club area and Marysabel and both Katherine played with our son like if he was their own. Leidy at the concierge gave us great recommendations and Marta (housekeeper) cleaned our room perfectly everyday. Vicente (bellman) not only took care of our bags but was very nice to us throughout our stay by acknowledging my wife and I when we were walking his way. At the end of our stay the entire staff new my sons name and even some of the guests. I felt like I was staying in my own beach house due to the attention that we received. I usually never remember people's name however at this property the staff interacts with the guests so much that I ended up learnings all of them. Please thank the entire staff on our behalf for their amazing work!
A couple of areas that need some attention: the breakfast buffet has very limited items and some of them are not very good. All green chair at Brasa Grill need to be changed to a more comfortable one.
December 8, 2014
Rated 5 out of 5 by kath67 Great Hotel
The Westin is only approx 1 year old. Hotel is nice but not super luxurious, if that's what you are looking for. Hotel is a short distance from the airport, organize your pick up before you get there or people at airport will hassle you for a ride. You can call the hotel and pre-arrange pick up.This is the first time we have been to Punta Cana &/or Dominican Republic. Traveled with family, husband and 2 teenagers. It was very relaxing and not crowded, which was great. Hotel is not an all inclusive, which keeps the crowds away. Beaches and pool not crowded. Did have some seaweed on the beach but they do have people raking the seaweed on the beach and taking it away. Hotel is spotless with their cleanliness. Staff are very friendly and customer service oriented. Beds are comfortable and a great night sleep, glad that they had queen size beds instead of double beds.
Husband and son wanting golfing which was excellent Corales Golf Club.
Hotel does have a shuttle to Punta Cana Village where they have restaurants and a supermarket. Shuttle also goes to other restaurants, golf clubs, ecological preserve.
We went Zip Lining, which was excellent.
Restaurants in hotel have good food but be prepared to pay resort tax and service charge is already included.
The only recommendation is that hotel needs to adjust shuttle schedule to the Village at night so that they have more trips to and from the Village.
Would definitely go back.
November 29, 2014
Rated 5 out of 5 by Garwoodj Fantastic Resort and Great People!
My wife, 6-month old son and I just returned from the Westin Punta Cana. This place was exactly what we were looking for. I really don't have anything that I would change about the hotel or our stay. Amazing facility/pool/beach/rooms. Great food and a complimentary shuttle to other local restaurants. The staff was excellent and very accommodating. My wife and I have been to around 10 Caribbean islands and resorts and this place is right up there at the top. Thanks Westin Punta Cana!
July 30, 2014
Rated 4 out of 5 by kmsbr720 Very nice hotel
I travel a lot (platinum) and I have to say, this was a very nice new hotel as the staff did everything they could to make my family's stay as pleasant as possible. My recommendations are: 1. Playa restaurant is over rated. 2. The restaurants in the village are average but good for a family. 3. The hotel needs better access to and from airport. 4. They put up shower curtains in the bathroom to provide some privacy since they first opened. 5. The golf course was beautiful. 6. Go see the natural springs, the water is amazing! 7. Don't try the local diving, go elsewhere. 8. Drinks are always good but slow to get to the pool. 9. Great shuttles to local areas of interest. 10. Would recommend this property as it is away from all the hustle of the Club Meds and all-inclusive drinking hotels...
March 12, 2014
Rated 2 out of 5 by bign8dog Waste of SPG points. Not up to Starwoods Standards
I will encapsulate my review in these bullet points
--I am disappointed I spent 30k SPG points on this property. If I had it to do again, I would never have used my points or even booked this property at the prevailing room rates. I would have saved my points for another property somewhere else. I am VERY DISAPOINTED I WASTED POINTS ON THIS PROPERTY!!
--Protery did not have the look and feel I am accustomed to with SPG Westin and W properties. It was plain and square with no flair or ascetically pleasing features. It looked more like a discount hotel, not like a Westin.
--No options for water or club soda at bars other than purchasing for $4.00 a bottle. Need soda guns like most modern restaurants or bars
--Required rental of cabanas although visiting in low season where there was no demand for them. They lay empty.
--Staff very friendly and helpful, although sometimes communications get lost in translation.
--Room service food was served very hot and fresh. Good in room dining experience
--Far from any other options for dining and activities other that the PC village. We had to travel to Bavaro to get anything authentically Dominican (food, bars, people, etc)
August 13, 2014
Rated 5 out of 5 by DianeMarie Beautiful hotel
Overall, the Westin in Punta Cana was wonderful...clean, fresh, beautifully decorated, attentive staff. The pool was wonderful and the beach was lovely. The only area that was lacking was the food...breakfast was always good however, the food at the Bresa Grill was only fair...the menu choices were few and the food itself was not great...way below the expectations. Bambu at Tortuga was wonderful. La Yola was fair.
July 26, 2014
Rated 5 out of 5 by iCats Modern, clean and great location!
So pleased with our one night stay here (wish we had more!). Our goal was to relax, eat, drink and sleep. We hit all goals!!
Great first impression driving up, with a gorgeous lobby, great customer service from the check-in process (thank you Carlos!), sea breeze coming in, and a lovely bar/lounge off left. (And really, the hotel is minutes from the airport. So convenient.)
The property was new, clean, modern and oceanfront. We had a very spacious room on the ground-floor, with the incredible bed (best night sleep ever!), a beautiful big bathroom with a huge shower (best shower ever!), two sinks, and of course, we had a lovely view of the large pool and sea. It was just perfect. Loved the fact we could walk out our door and within a minute, be at the pool or beach. We also enjoyed the restaurant near the pool/beach and room service (again, all great customer service).
Thanks to Carlos for organizing the airport transfer, would recommend it as it is very convenient and trustworthy.
All in all, we look forward to returning here one day.
September 28, 2014
Rated 3 out of 5 by BusyTraveler247 Great Experience
This hotel has several amazing pools - a very large kids pool (approx 3'), an oversized main pool, a wading pool (approx 1.5') and a whirlpool large enough for 20+. It's great for relaxation. The rooms are sized well. There's an AMAZING cigar bar and gym. There's also a medical center onsite which offers an added benefit to travelers in need of assistance. Only 1 negative - the food and beverage options are unacceptable. The menu descriptions sound great, but when you get the actual food it's a very low end version with VERY POOR quality and poor taste. Simple things were not done well - think pizza, burgers and poolside drinks. The breakfast buffet seemed very low end with bad options and cold food consistently. If you are up for eating off property (which requires a car or use of the shuttle to limited locations), this hotel can work out great for you. If not, beware of your dining options.
June 16, 2014
Rated 4 out of 5 by FamVac2014 Punta Cana
I had a great time, but there was not much to do. It's a great place to just sit by the pool and beach and relax. The food is expensive and after 7 days it gets a bit boring.
The staff is nice!
The free water was great, but I would have preferred a bigger bottle instead of a bunch of tiny bottles. It a waste of plastic!
August 26, 2014
Rated 5 out of 5 by suvi77 Beautiful slice of paradise
stunning views and well kept grounds and immaculate pool. Very peaceful and relaxing. The staff were extremely attentive and wonderful service.
September 21, 2014
Rated 4 out of 5 by BubbaNTx Punta Cana Westin
This hotel has excellent views of the pools and the Caribbean Sea from almost every room. The staff were very friendly and professional. The beach was awesome, with dozens of chaise lounge chairs and umbrellas. The courtesy shuttle to the shopping village, golf courses and other restaurants was most appreciated. I would highly recommend this hotel.
July 3, 2014
Rated 3 out of 5 by Rock32 Beautiful but not ready for prime time
The hotel is new and all facilities are lovely. The airport is so close and the Westin should shuttle its guests at zero cost as opposed to the $20 fee to go 2 minutes away. The staff is friendly but it is hard to get their attention as they are very social amongst one another. The onsite store is CRAZY priced, suntan lotion is $38 if you take shuttle to the store it is $9. The food was just not great, everything was average across the board. The only place I ate that was excellent was Bamboo, highly recommend. Beaches are very nice, there is a seaweed problem but they have people trying to keep up with it. The pool is nice, it would be nicer if there was an adult only area. The service at the pool area is so so considering it is very low season and the drinks were about the same. Most Westins have complimentary water sports, this one does not, there is a place next door to rent kayaks and so on. I enjoyed it here but doubt I would return in short order, other islands to explore.
August 11, 2014
Rated 3 out of 5 by Jean91 Lovely setting
Lovely setting, great rooms, friendly staff who wish to please, but minimal entertainment and activities. we were quite bored; resorted to playing cards! Needed somewhere on property with a "night club" atmosphere-----music,dancing,etc.
room service food was horrible!
August 3, 2014
Rated 5 out of 5 by Biga123456789 Tropical Luxury!
Our company conducted a scuba diving seminar for 50 pax over 10 days at the Westin Punta Cana in the DR and the service was wonderful. The conference room facilities combined with the luxury of the hotel rooms and the great food made for an excellent program. I would definitely recommend this hotel!
June 25, 2014
Rated 5 out of 5 by fredman Unbelievable Resort Experience
I'm a frequent business traveller and can say without a doubt this Westin was the best hotel experience I have ever had. The accomidations were top-notch and the staff was consistently very friendly and courteous.
July 20, 2014
Rated 5 out of 5 by Bobcat18 July in Punta Cana
Great time at a beautiful resort. Friendly people, comfortable rooms and very cold beer. Extremely relaxing along with some spectacular golf courses.
July 31, 2014
Rated 5 out of 5 We were in Punta Cana
This vacation was for 9 ladies who had not met except on Facebook. Our transportation was set up prior to arrival but did not show until after we called for a ride...no problem we're in Punta Cana.
Arrival to the property was just beautiful. The design of the resort is paradise. Yarik checked us in and was very quick about it.
The room was beautiful . A door is needed to the commode area. Our shower kept flooding so we used a lot of towels picking up water.SMALL THING...the rain shower head was lovely...I loved everything about the resort the pool the beach the wait staff all were superior.
I would like to see the hot food stay hot on the buffet. Chef made us a special rice dish after asking what the rice of the day was and being told white rice was the rice of the day. Nice comeback Chef!!
In the restaurant the young server had to be new he did not give the best customer service but I believe he did his best.
I look forward to returning to the Westin Punta Cana on next year. Kudos to Robert (beach) Nathanel and Maria (Brassa) Johan and Juan.
March 20, 2014
Rated 4 out of 5 by Cavin Great location for relaxation
This hotel is fantastic with beuatiful scenery but they still have some hiccups to correct. I understand that the hotel was opened in January of 2014.But their is still room for improvement. My first complaint is that I was charged twice on a bill when i decided to eat at one of their restuarants and have the bill expensed to my room. BIG MISTAKE. My charge was for 90.88 and i received the copy of the receipt upon checkout but i was charge on my Amex card 182.99. I disputed the charge with the Westin accounting department but they explained that the charge is only being displayed for $90.88 on their system and I would have to go through Amex to get it corrected. It's upsetting since I am a huge supporter of SPG hotels and they seemed super dismissive when they knew i already checkout of their establishment. However, Luis at the reception desk is a very diligent and hospitable gentlemen that helped make my stay enjoyable.
Also, Jaili who is the excursion guy for the Westin is very friendly and knowledgable. He is a huge asset to this hotel and will give you honest opinions about excursions you would be interested in. You never feel pressured around Jaili and I highly recommend visitors to check him out. Great guy!!
August 21, 2014
Rated 5 out of 5 by AshC2014 Phenomenal
This property is brand-spanking new & we loved the feeling of being amongst the first few of their guests. The hotel is on one of the most pristine beaches in the world, with fish swimming alongside your feet, clear water & crabs running along the white sand.The hotel itself is clean & well-tended. They were in the process of constructing/finishing a bar area in the open-air lobby. They finished in time for us to enjoy freshly brewed cups of Cafe Domingo! The service was like no other, and they tended to our every need and then some. Where else do they give you to-go boxes with fruit and coffee, after a buffet breakfast?! The Dominican people are friendly and warm. Skarlyn Smith served us on several occasions and it felt like we had known him forever! I would recommend, walking down the beach to Playa Blancha restaurant for great food and a phenomenal view. The ecological park is a great asset and the hotel provides a shuttle service to/from. The activities manager is also a physical therapist and yoga teacher. Meet him at the beach for a relaxing session. Paddle board and kayak along the clear water. Can’t wait to return.
July 8, 2014
Rated 4 out of 5 by PfromNYC P from NYC
Fully updated and renovated hotel. Clean and quite lovely. Every room has a view of the pool and ocean. Relaxing. Crystal clear water. Extremely close to the airport.
June 22, 2014