Rated 5 out of 5 by Caree LOVE THIS PROPERTY
My husband just got back last night. This place is so beautiful with it's simple elegance and natural colors and feel.
The staff is so warm and affectionate and call you by your name and never stop wanting to please you and go the extra mile. One afternoon at 5pm I wanted fresh,hot oatmeal and had it delivered within 20 minutes steaming hot with fresh bananas around it!
The rooms are great and YES, have bathroom doors! I do believe that outdated reviews need to be removed as all suggestions have been addressed and the hotel is now operating at full steam. The meals were all delivered quickly,correctly and deliciously. Drinks and food around the pool was always great and plenty of staff. NEVER have to look for a beach or pool chair or wake up early to claim a spot and there are plenty of towels for all and NO, there are NO towels cards or maximum towels pp. You can have as many as you want ALL DAY long! The shuttles were always available and ready to take us to Playa Blanca,La Yola, Bamboo or town.We are coming back in December for 2 weeks this time! I timed it back to the airport and it was EXACTLY 3 MINUTES, so people who posted 20 minutes are berserk. This place is great,relaxing and no one bugging you on the beach or hawking trinkets. There was never less than 8 gardeners,racking the beach,sweeping,gardening,planting,cleaning. The resort is IMMACULATE. I would like them to add a policy to be able to charge services at the beauty/nail shop and then I would probably have spent more! I miss my amigos already!
Rated 5 out of 5 by NandZ Puntacana Honeymoon
nothing but positive comments here. it's the last untouched piece of paradise in the Caribbean and it did not disappoint.
brand new hotel with an amazing staff and beautiful white sand & ocean views. never had to stress about getting a chair on the beach or by the pool. food & drink were always flowing nicely.
the perfect tropical conditions would have been enough, but the hotel staff really made the trip memorable. they went out of their way to make friends, not just customers. shout outs to Sergio, Robert, Kelvin, and the ladies at the concierge desk. everyone went above and beyond and their managers should be proud.
overall, a great time with great people and will definitely go back.
Rated 5 out of 5 by Kimberly79 Beautiful Hotel and Beach
5 friends and I stayed at The Westin in early February for a week. We typically stay at Starwood hotels for the quality and service we receive every time. And this location was no exception. If you’re looking for a luxury vacation on a beautiful white sandy beach, with lots of options to have fun or just relax, then I’d recommend staying here. The hotel is new and the rooms are comfortable. The bathrooms are big and make you wish you had a bathroom like that at your home. All the rooms have balcony’s that overlook the hotel, pool, and beach. The hotel is perfectly situated to offer you a sunrise each morning right from your balcony, or an even better one should you walk down to the quiet beach. They take great care of the grounds and staff is always around weather it’s raking the beach before we get to it in the morning, tending to the guests, or making the foliage look even more picturesque than it already does.
We ate all our meals in the hotel’s two restaurants and enjoyed every one of them. Their wait staff is amazing and very attentive. Each morning one of the restaurants offers an extensive breakfast buffet with hot and cold foods. Since we were there a week we got to know the staff and I would love to mention the ones who stood out. Skarlyn Smith, Jose Rivera, Andersen Cabrara, Elben Ramirez all offered exceptional service. We got to know some of them so well and they helped make our stay more memorable. They got to know our tastes and offered options and ideas for great meals. Even Chef Santiago came by to see how our stay has been and since I was a vegetarian he offered to make me something special.
There’s so much to do on this trip while staying at The Westin. There are lagoons to visit and swim in only a short bus ride away all for free. The hotel offers a trip concierge of sorts who will help you book amazing excursions. They pick you up right at the hotel and whisk you away to Catalina Island, horseback riding, zip lining, and more.
Staying at this hotel is very easy and convenient. The helpful staff gets you to where you need to go or helps you just relax. Upon arrival we received tropical drinks at check in and were helped by Gabriella and Emillo at the front desk.
This was a very memorable vacation. The hotel looks exactly like the photos they show on line. The beach is beautiful and you can walk along it or run for miles. My friends and I enjoyed the right mix of fun and relaxation. Thank you to all the staff, we love it there and can’t wait to come back.
Rated 5 out of 5 by Taylor4 This Hotel Has Superb Staff
I arrived here on Monday (03-24-2014) and was greeted by staff. The greeting was very warm and hospitable. Jose and JJ took very good care of us. I knew from that moment on that I was truly in Paradise. The services and staff are second to none. I can not say enough about the staff. I would like to convey special Kodos to: Michel, Katharine, Jeffery E, Josh Castillo, Samuel Felix, and not least, Kenny De Jesus.
This Resort is very well managed and I believe this is due to the manager: Juan M. Flores. He is very dedicated and make you feel like the most important visitor here. Juan is willing to provide you with whatever you need to make your stay the most enjoyable ever. I really appreciated his personal interest in guest comfort.
The facilities are outstanding, the only item for improvement would be to add an exhaust fan and door in bathroom for privacy.
This is paradise and the staff makes you feel that way. I will be returning and will also recommend this resort to my friends and family.
Keep up the good work!
Rated 5 out of 5 by TMTraveler14 Great Family Vacation!
We just returned from a family vacation to the Westin Punta Cana and had a wonderful trip. The hotel has only been open a few months and it feels new and clean, the staff was amazing, and the facility is beautiful and very conveniently located to restaurants, shopping, beaches, golf and the airport (less than 10 min away). Some of the staff were among the best and friendliest we have encountered around the globe and I am a Platinum member. Lucy at Concierge, Kassandra hosting at Anani, Rafael managing at Anani, and Shenlly at the bar were all outstanding and made the trip memorable. We would recommend this facility and we will plan to return again soon (it was not overly crowded so before it is discovered by everyone else!!!). And by the way, the island is beautiful, we always felt safe, the locals were terrific, and we want to see even more! Thank You for a great vacation and great memories Westin Punta Cana!
Rated 5 out of 5 We were in Punta Cana
This vacation was for 9 ladies who had not met except on Facebook. Our transportation was set up prior to arrival but did not show until after we called for a ride...no problem we're in Punta Cana.
Arrival to the property was just beautiful. The design of the resort is paradise. Yarik checked us in and was very quick about it.
The room was beautiful . A door is needed to the commode area. Our shower kept flooding so we used a lot of towels picking up water.SMALL THING...the rain shower head was lovely...I loved everything about the resort the pool the beach the wait staff all were superior.
I would like to see the hot food stay hot on the buffet. Chef made us a special rice dish after asking what the rice of the day was and being told white rice was the rice of the day. Nice comeback Chef!!
In the restaurant the young server had to be new he did not give the best customer service but I believe he did his best.
I look forward to returning to the Westin Punta Cana on next year. Kudos to Robert (beach) Nathanel and Maria (Brassa) Johan and Juan.
Rated 5 out of 5 by Mamajuana Caribbean bliss with customer service excellence
Recent February 2014 stay was a destination getaway from life's realities. Management has clearly taken into account previous guest feedback as each employee on site was dedicated to insuring a high level of customer service. Platinum amenities recognized and personalized service provided. Be sure top off the day at the amazing on site Cigar Bar and get a Mamajuana at Brassa when headed to the beach! Enjoy this piece of paradise that will only get better with age!
Rated 5 out of 5 by Kalli16 Beautiful Hotel with a Great Staff
This is a great new property. Everything was extremely clean and staff was very friendly, especially Sergio at Brassa (beach side restaurant), he was exceptional!
Hotel very conveniently located just 2 miles from the Punta Cana Airport. We took a taxi to the hotel for $20, which was the same price as the shuttle.
Plenty of room at the large pool and at the beautiful beach. No racing to reserve a spot at the crack of dawn, good spots were still available after we finished breakfast. Best part of the beach was the privacy – no one bugging you to buy a necklace or braid your hair.
Rooms were clean and beds were heavenly. Sat on balcony and enjoyed view of the ocean. Maid service was prompt – had to make up hideaway bed for my son. They were at the room within 5 minutes with sheets and pillows.
The free shuttle service to Punta Cana village, La Cana Golf Club and the Ecological Reserve (go swimming in the crystal clear lagoons) was an additional plus. It enabled you to get off the properly without needing a car and there were plenty of shuttles so you didn’t feel stranded.
Already starting to plan our trip back.