Rated 5 out of 5 by spgmember1233 Fantastic getaway in off season
Peace, tranquil and incredibly relaxing stay
Great people, great service, fantastic pool and beautiful beach
More reasonable pricing in gift shop may turn benificial in long run
October 15, 2016
Rated 4 out of 5 by Ramirez Billing issues
My husband and I stay at this hotel at least twice a year. We really like the place and the staff is very friendly and helpful. I guess the only problem is the billing department. The last couple stays, I came with family and relatives while my husband emailed an autorization form to take care of the bill plus incidentals for the entire stay. However, seems like no one is taking care of that step and they always asked me for a CC for incidentals at check in, even though my husband already took care of it. This is the reason why I'm giving you a rate 1 on staff responsiveness, as this hasn't been the first time this happened to us. It is very confusing and a big incoveniece for us, as we have to check my CC charges as well as my husband's. We found out that both of our cards got charged. Now we have to take the time to call your hotel as well as our CCA companies to have this issue resolved; it is a very time consuming. Thanks!
October 10, 2016
Rated 4 out of 5 by TatianaHM Nice staff and great facilities
From the moment you arrive at the hotel you are received with a large smile and a good welcome. All the facilities of the room were shown by a friendly baggage helper. Drinks were well prepared at the Kite Bar and breakfast with lost of options, all fresh to be served.
September 27, 2016
Rated 5 out of 5 by Josi25 Amazing vacations!
What a nice place to stay! Everybody was very helpful with us. Alexandra, Crismeiry, Frances and Jason in the Guest Service was always listening for our needs. At the restaurants, Yerredhy, Eusebio and José was taking care of us every night. The place was very nice with an ocean amazing view. At the beach, Melvin, Juan Carlos and Ramon was always there for us. We'll definitely come back one day!
September 25, 2016
Rated 5 out of 5 by Bernie54 Simply Amazing! Far Exceeded Expectations
My wife and I just returned from a week long escape to the Westin Punta Cana and had an amazing time! The resort was spectacular - great service all week from check-in to check-out! The ocean view suite was spacious, clean, well-equipped and had a great view of the ocean. The resort restaurants were great and the resort was just minutes away from the Punta Cana Village which has very nice restaurants (Bistro, Mama Lucia's, El Burrito to name a few). We had a nightcap at the Cigar Bar and it was a great experience too!
I want to make note of a few resort employees who provided exemplary service:
Cigar Bar: Victor - very charming and great bartender!
Beach Restaurant - Server - Jonathon - great friendly personalized service
Beach Restaurant - Manager - Eusebio - very friendly and anticipated our every need (even helped me find my missing sunglasses!)
Beach Towel Assistant - Melvin - casually mentioned to him that it was my wife's birthday and he coordinated a delivery of cake and a chorus of happy birthday from several of the staff
Just a great experience - 10 out of 10
September 19, 2016
Rated 5 out of 5 by Joanne2234 Beatiful View
All employees very nice and helpful. Hector our bellman was awesome showed us how everything worked and the ins and outs of the entire room. Ramon & Juan took care of keeping our drinks full on the beach. Very friendly and always smiling. Place was very well kept and beautiful. Great Westin experience!
August 31, 2016
Rated 5 out of 5 by MrBlackNewYork Best Wedding Ever!
We recently returned from a 10-day stay at the Westin Punta Cana. It was our 3rd time to the property, we just love it. The purpose of this trip was a destination wedding attended by 90 of our closest friends and family. Not only is this property amazing and breathtaking, the staff is exceptional and treats you like family. We will definitely be back as will many of our guests. Would especially like to thank Ana who coordinated our wedding, Tomas whom I call my brother and Kenia who always takes care of us. My wife and I both travel a lot and this property and staff are tops in the industry.
August 24, 2016
Rated 5 out of 5 by beme Total Relax
This is our 2nd returning to this property and we can't wait to return again. It is paradise, fantastic beach, kind people great service and food, what else do you wish for.
August 6, 2016