Rated 2 out of 5 by ChefNathan Nice property, needs the staff to match
As we arrived the property grounds, lobby, and overall appearance was beautiful. The front desk staff was welcoming and friendly. The room was very clean and the views were excellent. Then it all ended. The food and beverage staff was unpleasant and rude. The food was disappointing and not worth the price. The bar was under stocked (did not have 3 of my selections) and the staff were like zombies, no personality or attention to detail. I walked down the way to another restaurant not associated with the property and it was night and day - awesome drinks and service. So my advice stay but don't play. Service is the key to success, and this was not successful experience. Westin let me down for the first time ever.
April 11, 2014
Rated 4 out of 5 by TripleJJJ A nice surprise
We stayed in this hotel for 5 days to explore the area. The hotel is further away from the ' fun' but we thought it was excellent. It was very quit and peacefull.
Service was good and friendly. Free parking is good. Nice room with a view.
Swimmingpool and towel service is very good! The muthslice cocktail is the poolbar also!
We like to have for breakfast a buffet but was not available , only breakfastmenu.
If we are in the area we would stay again!
April 12, 2014
Rated 3 out of 5 by Linda125 Beaches are an hour away
Had to scope out restaurants and beaches one day. Finally lined up the restaurants and found beaches an hour away on Sanibel and Fort Myers Beach - all beaches crowded so not good fishing beaches which is what we wanted. The fishing pier at the hotel yielded the most catches, but the little beaches on the Sanibel causeway are fun too (but not really a beach). Best restaurants we went to were Pinchers (at the resort), Carrabbas, and the Veranda in Fort Myers. Bring your own toilet paper and tissues if you're staying in a suite unless you want to call down to room service every day or so.
April 7, 2014
Rated 5 out of 5 by WL501 Excellent Home Away from home
I was away for a business trip for a week and the Westin Cape Coral was byfar the BEST place I've stayed for business. I booked a 1 bedroom, with full kitchen and washer, living room and dining area. (More than enough room for 1 person) Room was exceptionally clean and very comfortable! I had a good night sleep (after being on the road for 3 days.) - Felt like home.
April 12, 2014
Rated 3 out of 5 by jjue Disappointing Stay
Bad hotel services in a reputable place is the worst for me.It started with the restaurant which we sat outdoors because it was a nice evening and the drinks(martini) came in a plastic cup, the dinner was so delayed that the folks next to us who arrived after, were done with theirs before we were served. When we inquired about dessert they said they only had one to choose from.
That evening, the guests staying on the floor on top of us were moving furniture constantly not allowing a restful sleep. The following morning there was a staff member banging on our door before 10;00 AM to bring in a cot for the guests coming in after us in spite of the fact that upon checking in I told the front door that we would be making a late departure which she noted.
Last came the breakfast surprise which we thought would be a continental breakfast at the restaurant, it resulted to be danish and coffee at the lobby when I inquired about a full breakfast option they told me they had no service.
I also inquired about the charges of $60 labeled F & B and they said without explanation that it was a hotel special charge and that if I had not been there for breakfast the previous day she would adjust the bill which she did for $36 only to see a follow up bill in the afternoon by email were the charges were apparently reversed to the original amount.
April 14, 2014
Rated 3 out of 5 by Gitti1234 great views, long drive too beaches - loud
First the good:
- killer views from your balcony onto the mangroves, stayed in a spacious 2BR/2 bath unit with big balcony on 13 th floor.
- Nicely decorated unit, very spacious, dryer/washer etc, full kitchen, big bathroom - more a typical FL apartment style than the usual Westin character ( Westin acquired the property 15 mths ago)
- tastefully decorated lobby, state-of-the-art gym
- room access from outdoor floors ( motel style)
- dirty, poor cleaning! Restricted to doing beds/ towel service, our feet were constantly black - even after a shower. One day, my husband stayed in the room and noticed the cleaner spending about 10 min only
- pool and bars and restaurants right at the bottom of the units with ppl partying until late midnight, kids screaming in the pool and music playing. Called several times the front desk and was told, that other guests complained as well but that the noise from the outdoor bar/ music travels up the building :-(
- in a residential area in the middle of nowhere, about 1-1.5hr realistic drive to Fort Myers beach, Sanibel or any other beach due to traffic
- terrible wifi and cell coverage. During our 3 days stay I never managed to access the Internet on my computer or iPad; very limited cell coverage with constantly dropped calls
April 13, 2014
Rated 2 out of 5 by MiamiNena Ran out of money
When you're coming from outside it feels like a grand resort. The downstairs lobby area continues to be nice. When you go up to the rooms, however, you get out in a open hallway that looks like you're about to enter a cheap motel room. Not at all up to Westin Resorts standards. You can't help but feel that the developer ran out of money during the contructions and just left that there. The room is average. No heavenly comfort. The bathroom floor was akwards and sticky. There was no glass doors in the shower, just an old curtain in the small tub. Would never go back. Staff at the restaurant downstairs is pretty friendly tho.
February 18, 2014
Rated 4 out of 5 by RACHYGG great property
My stay was great. The experience at the restaurant Markers 92 was excellent, I ordered a well done churrasco frites and in my opinion it wasnt cooked how I had ordered it so I sent it back to the kitchen to be cooked again, my server Lee was beyond excellent, he turned my experience around by offering dessert on the house. Overall flawless stay
April 8, 2014