Rated 5 out of 5 by Connie57 this hotel has great features
This hotel has great restaurants on premises. It also is lovely setting so tropical. But to tell you the truth the beds are the best part of the hotel. What great nights of sleep I received while I was there.
June 6, 2014
Rated 5 out of 5 by manning11 Love this hotel but
This is a fantastic place to stay if you want a relaxing getaway. The hotel is very clean and smells like a Westin is supposed to. That being said, I have stayed here a few times before and as a gold member,I have always received an upgrade to a suite which is why I drive two hours each way to get there. Upon check in was told there would be no upgrade to a suite because none are available unless I wanted to pay extra for it. The hotel appeared empty for the two nights I was there but I didn't want to make a fuss about it so I spent another 20,000 Starpoints for the upgrade. I asked housekeeping if the hotel was busy and I was told it wasn't at all. I was disappointed with this but i will come again.I can understand if there really was no upgrade available but that didn't appear to be the case here.Hoping for better luck next time.
June 2, 2014
Rated 5 out of 5 by johnd Great vacation
I just spent the last 2 nights in this hotel/condominium. I had a one bedroom. It was fantastic. the location is excellent. The staff was great. The scenery was perfect. I would definitely go back again.
We went to Sanibel island- about 25 minutes away- great place to swim and get shells. We went to Ft Myers, which was pretty cool. Overall a very nice vacation for me and my wife.
June 2, 2014
Rated 5 out of 5 by Angel41 Great Hotel , Great staff.
We rented for the Memorial Day weekend to celebrate my youngest daughters anniversary
And Birthday and from the minute we stepped onto the Hotel property until our checkout we have experienced one of the best stays ever. The facilities were spotless and very well taken care of. The staff was excellent and always ready to help with anything we asked of them.
Names I recall are Erika at the front desk, Grant the bellboy and Joseph always making sure the place was clean and spotless. The girls at the bar in the pool area and the restaurant and bar employees excellent as well. Definitely coming back . Please continue with the excellent service.
May 29, 2014
Rated 5 out of 5 by Sherri800 Loved the screened balcony!!!
The 2 bedroom 2 bath was very spacious. They seem to be built with higher end fixtures. The screened balcony overlooking the marina was my favorite place to relax with breakfast.
May 27, 2014
Rated 5 out of 5 by Kathi5 Awesome Location
Helpful and Friendly Staff
May 27, 2014
Rated 5 out of 5 by Menace Excelent
Excelent hotel. Restaurants are expensive
May 27, 2014
Rated 4 out of 5 by JB68 no beach
a/c hard to operate
May 25, 2014
Rated 5 out of 5 by LyndaC Awesome experience!
I went with a girlfriend for a girls getaway. Everyone was friendly but I want to extend special kudos to Erica, who was fabulous in extending an upgrade to the Mariners Suite at a special rate for us, and to the valet Michael, who went out of his way to make us feel welcome.
May 24, 2014
Rated 5 out of 5 by Viancalexis Super Start Service - Unique
Best service, luxury to the highest power
May 20, 2014
Rated 2 out of 5 by Chucky70 No where near a 4 start facility
Upon entering room water containers half full.
Fresh berries from room service moldy and mushy. $14 dollar turkey sandwich very much vending machine quality. Overall set up of hotel reminded me of a very large prison. To the staffs credit, I was reimbursed for the moldy berries.
May 19, 2014
Rated 5 out of 5 by Nances3355 Exceeded our expectations!
Wasn't sure what to expect, but had high expectations due to it being a Westin hotel. Rooms were clean and nice; loved the screened-in balcony. We couldn't have asked for more attentive staff (registration desk attendants, pool attendants and server Samantha, etc). We will DEFINITELY be back!
May 7, 2014
Rated 1 out of 5 by ZDawg Beautiful resort
Room was not ready at the 4 p.m. check in time which is already an hour later than the usual check in time at most hotel and resorts. When notified my room was ready it took 2 trips back to the front desk because the keys would not open the room. The front desk finally sent someone that had to reset the card reader. It was a miserable experience for the money spent on a one night stay.
May 5, 2014
Rated 4 out of 5 by BillyJeanne This hotel has great features and is in a nice location.
The suites in this hotel are very spacious and the kitchens have everything you need IF you want to cook. My favorite part about the suite is the lanai overlooking the preserve with 2 ceiling fans that measures approx. 7' x 28'. It is so enjoyable to sit outside in the mornings and evenings without getting bug bites with a beautiful, peaceful view. I'm not sure what happened, but the first half of the week was very quiet and peaceful. During the last 3 days there was a constant loud humming noise, like from a large cooling unit running that took away from the quiet in the lanai. It was quite disappointing as this is our favorite feature of this resort which we have visited before.
May 3, 2014
Rated 5 out of 5 by Pacouple Beautiful Property
What a wonderful experience. We were updgraded to a 2 bedroom suite which really made the trip that much more special. What a treat! The facilities are beautiful, the view wonderful and the front desk staff so kind, helpful and accommodating. We read poor reviews about the housekeeping and would agree to some degree as it appeared the carpet had not been vacuumed, lying right in plain sight was a hair band which would surely have been sucked up when/if the vaccum were run. Also we elected to go green and take the SPG points, but by the third day we had to take the toilet paper from the other bathroom as we ran out....we thought housekeeping would still come to check that type thing, just not change towels and sheets....so I would say housekeeping is a bit lacking. Overall though we throughly enjoyed our stay and will visit again.
April 29, 2014
Rated 5 out of 5 by Gma60 Very nice facility and helpful staff
We enjoyed our brief stay, but I felt the room we were in wasn't as clean as it should have been. The furniture all needed dusting.
The floor and baseboards needed a wipe down. We weren't there long enough to request extra cleaning.
April 28, 2014
Rated 3 out of 5 by jjue Disappointing Stay
Bad hotel services in a reputable place is the worst for me.It started with the restaurant which we sat outdoors because it was a nice evening and the drinks(martini) came in a plastic cup, the dinner was so delayed that the folks next to us who arrived after, were done with theirs before we were served. When we inquired about dessert they said they only had one to choose from.
That evening, the guests staying on the floor on top of us were moving furniture constantly not allowing a restful sleep. The following morning there was a staff member banging on our door before 10;00 AM to bring in a cot for the guests coming in after us in spite of the fact that upon checking in I told the front door that we would be making a late departure which she noted.
Last came the breakfast surprise which we thought would be a continental breakfast at the restaurant, it resulted to be danish and coffee at the lobby when I inquired about a full breakfast option they told me they had no service.
I also inquired about the charges of $60 labeled F & B and they said without explanation that it was a hotel special charge and that if I had not been there for breakfast the previous day she would adjust the bill which she did for $36 only to see a follow up bill in the afternoon by email were the charges were apparently reversed to the original amount.
April 14, 2014
Rated 3 out of 5 by Gitti1234 great views, long drive too beaches - loud
First the good:
- killer views from your balcony onto the mangroves, stayed in a spacious 2BR/2 bath unit with big balcony on 13 th floor.
- Nicely decorated unit, very spacious, dryer/washer etc, full kitchen, big bathroom - more a typical FL apartment style than the usual Westin character ( Westin acquired the property 15 mths ago)
- tastefully decorated lobby, state-of-the-art gym
- room access from outdoor floors ( motel style)
- dirty, poor cleaning! Restricted to doing beds/ towel service, our feet were constantly black - even after a shower. One day, my husband stayed in the room and noticed the cleaner spending about 10 min only
- pool and bars and restaurants right at the bottom of the units with ppl partying until late midnight, kids screaming in the pool and music playing. Called several times the front desk and was told, that other guests complained as well but that the noise from the outdoor bar/ music travels up the building :-(
- in a residential area in the middle of nowhere, about 1-1.5hr realistic drive to Fort Myers beach, Sanibel or any other beach due to traffic
- terrible wifi and cell coverage. During our 3 days stay I never managed to access the Internet on my computer or iPad; very limited cell coverage with constantly dropped calls
April 13, 2014
Rated 5 out of 5 by WL501 Excellent Home Away from home
I was away for a business trip for a week and the Westin Cape Coral was byfar the BEST place I've stayed for business. I booked a 1 bedroom, with full kitchen and washer, living room and dining area. (More than enough room for 1 person) Room was exceptionally clean and very comfortable! I had a good night sleep (after being on the road for 3 days.) - Felt like home.
April 12, 2014
Rated 4 out of 5 by TripleJJJ A nice surprise
We stayed in this hotel for 5 days to explore the area. The hotel is further away from the ' fun' but we thought it was excellent. It was very quit and peacefull.
Service was good and friendly. Free parking is good. Nice room with a view.
Swimmingpool and towel service is very good! The muthslice cocktail is the poolbar also!
We like to have for breakfast a buffet but was not available , only breakfastmenu.
If we are in the area we would stay again!
April 12, 2014
Rated 2 out of 5 by ChefNathan Nice property, needs the staff to match
As we arrived the property grounds, lobby, and overall appearance was beautiful. The front desk staff was welcoming and friendly. The room was very clean and the views were excellent. Then it all ended. The food and beverage staff was unpleasant and rude. The food was disappointing and not worth the price. The bar was under stocked (did not have 3 of my selections) and the staff were like zombies, no personality or attention to detail. I walked down the way to another restaurant not associated with the property and it was night and day - awesome drinks and service. So my advice stay but don't play. Service is the key to success, and this was not successful experience. Westin let me down for the first time ever.
April 11, 2014
Rated 4 out of 5 by RACHYGG great property
My stay was great. The experience at the restaurant Markers 92 was excellent, I ordered a well done churrasco frites and in my opinion it wasnt cooked how I had ordered it so I sent it back to the kitchen to be cooked again, my server Lee was beyond excellent, he turned my experience around by offering dessert on the house. Overall flawless stay
April 8, 2014
Rated 5 out of 5 by soxgirl Great get-away!
Went 4 redsox spring training. Was VERY pleased W level of service and accomandations!Grant (bellman) was a pleasure. Chk out happy hour!
April 7, 2014
Rated 5 out of 5 by Twoscoops Fantastic Stay
This was our first visit to the gulf coast and I have to give my compliments to the staff of this hotel. From check in to check out everything was great. I would like to extend a personal thank you to Patrick in Marker 92 who was so kind to my autistic son and to (I believe her name is) Erika who checked us in.
April 7, 2014
Rated 3 out of 5 by Linda125 Beaches are an hour away
Had to scope out restaurants and beaches one day. Finally lined up the restaurants and found beaches an hour away on Sanibel and Fort Myers Beach - all beaches crowded so not good fishing beaches which is what we wanted. The fishing pier at the hotel yielded the most catches, but the little beaches on the Sanibel causeway are fun too (but not really a beach). Best restaurants we went to were Pinchers (at the resort), Carrabbas, and the Veranda in Fort Myers. Bring your own toilet paper and tissues if you're staying in a suite unless you want to call down to room service every day or so.
April 7, 2014
Rated 5 out of 5 by 6Aces Service and Quality!
Westin excellence in all aspects. From the quick efficient check-in to handling of special requests including a room change to our final departure. Special thanks to Erica on the front desk for her great sense of humor and service.
Room exceeded expectations. Many thanks to all the staff who made our visit memorable.
April 6, 2014
Rated 3 out of 5 by DeeB Did not live up
We were disappointed with our VERY delayed check in. Every morning dealing with our "free breakfast" amounts were different as to what we "owed". Never could get a correct answer.
April 6, 2014
Rated 3 out of 5 by JFS43 Terribly disappointed
Our room was not clean--the rug was disgusting and we should have asked for another room but we had plans with friends the first few days we were there and let it ride. The stains on the carpeting were obvious and gross, The comforter on one of the beds was stained and covered with pick(??) marks (looked like a dog or cat had clawed it. Sadly I did not notice that until a few days in. The bathroom floor had dust, black hairs in the tub and sink. We agreed with the policy about not cleaning, nor refreshing the room every day but from check in on 3/14 until check out on 4/3, our room was "refreshed" ONE TIME which was insane. And that was only because I went to the desk on Saturday and ASKED them to clean it. At first she resisted and said oh, no, you are not on the schedule. When I suggested that we were not on any schedule since no one had come near us, she relented and someone actually went and put clean towels, etc. in the room. SO, the policy states you will receive 500 extra SPG points for every night you decline housekeeping which to my thinking should be 4000 points. We received NO extra points. The only, and I want to stress only, people who made an effort to make us feel welcome were the bartenders and the gal who brought drinks etc. to the pool area. Not one other person. In fact, when we checked in, we felt about as welcome as a snake at a garden party. The person who checked us in acted as though because we did a SW vacation package we were the unwelcome relatives. I don't get it. When we checked out, there was no, did you have a nice stay, thank you for staying at the Westin, please come back again. Nothing, just handed my the list of additional charges which were for the "resort" fee which is a joke since that includes internet service which is pathetic. We were in Italy last year where they tell you ahead of time the internet is slow if you get it at all and it was better there.
I could go on but I think you are understanding that we were very disappointed - this was so not what we expected staying at a place that was supposedly 4 stars........
April 4, 2014
Rated 5 out of 5 by jeffjba Impressive
good ford, varied restaurants, excellent service
April 3, 2014
Rated 4 out of 5 by susand64 Great hotel for family vacation
We had a 2 bedroom suite which gave us a lot of room. If you want to use the water taxi to go to the beaches make a reservation early.
April 2, 2014