Rated 5 out of 5 by Gerri04 WONDERFUL STAY AT THIS HOTEL 2/23-3/1/2014��
Unfortunately, had to depart hotel earlier than expected due to March 2014 snow storm in N.E, and hotel was booked beyond what I would have had to stay. The hotel earnestly tried to accommodate my extended stay and communicated to me
updates if availability was going to occur - unfortunately they remained booked.
All staff I came in contact with was most courteous and really made me feel welcome. The hotel is BEAUTIFUL, THE FOOD EXCELLENT, AND MY ROOM
WAS KEPT IMMACUATELY CLEAN. Relaxing on the lanai with a very pleasant
view while preparing to go out to dinner ended every perfect day there! I definitely
will return and stay at this property as it exceeded ALL MY EXPECTATIONS!
THANK YOU STAFF OF WESTIN CAPE CORAL. 3/3/2014
March 6, 2014
Rated 5 out of 5 by alvill westin weekend rocks!
the special promotional westin weekends (late 3pm checkout) is a fantastic idea. On Saturday a cold front came and the weather was overcast, windy, and occasional rain. Normally this would have ruined my plans of doing nothing poolside during my getaway. Sunday was picture perfect weather and instead of packing and checking out, we spent the morning poolside, catching rays and enjoying lunch at the nauti mermaid. Thank you westin for this great idea. A win / win for all. My weekend saved and extra money spent at the restaurant and bar! Keep the good ideas coming.
November 4, 2013
Rated 3 out of 5 by Jen0721 Great Hotel, Not So Great Service
The hotel was beautiful and we stayed in a beautiful 1 bedroom deluxe suite, which was very nice. The room had everything we wanted/needed and the view on the patio was so calm and inviting. Although, the staff definitely needed some customer service training. There was a manager that was beyond rude when we checked in, due to a miscommunication between the hotel and their central reservation line. Then the spa staff was annoyed that I asked for the prices of the massages. After I complained to the daytime manager things got much better, but it was a rough start.
April 8, 2013
Rated 5 out of 5 by Bear24 The most awesome experience!!!
Anna Marie met us at check-in and went over every amenity imaginable. She made us feel very welcome. She was such a delightful individual. But the best part of her service was when we were checking out and I went to start my car, the battery was dead and she got a maintenance man to give me a jump srart. That did not work so I had to call AAA for service. Anna Marie told us that we could stay in our room until our car was fixed and ready to go. I was expecting to be sent out to wait out in my car for the service truck. What a wonderful gesture that was to make a stressfull time relaxing. She is to be highly commended for her kind actions. Also Howard at the outside bar is such a hard working man and deserves to be recognized as well. very nice man who does not cave under pressure. Sunday afternoon and out there by himself and he handled everyone very nicely. Everyone was so nice and the food at all the places was excellent. although we were in room 1313, we had a wonderful time. We will be back and we will tell all our friends about this place. Thank you all for showing us how it is done.
September 8, 2014
Rated 4 out of 5 by Montville Diamond in the rough.
The hotel and the location are beautiful and for that reason alone we would definitely recommend it and come back again. We are actually considering buying a condo on the property!
Here are a few areas for improvement:
1- Under-staffed - Excessive wait times for food and beverages. 2- Pool was too small for the size of the hotel and also didn't have the necessary staff. 3- Only 1 restuarant choice with a limited menu. 4 - Not enough activities for kids.
We were still very happy with our stay because the short handed staff was very professional and courteous.
March 31, 2013
Rated 5 out of 5 Outstanding! a boaters destination, fab views, wildlife
Gulf of Mexico, marina, preserves as your views from beautiful rooms. Enjoy the wildlife, always a dolphin sighting, lovely marina walk. We so enjoyed the delicious restaurant and outdoor bar, both overlooking the bay. Outstanding service and management overall.
Special thanks to the Director for the gorgeous Mariner suite and first class service. Also, excellent service and attention from Lisa Marie at the front desk, and special thanks to the manager Eric and server Linda for their consistent professionalism and special attention in Marker 92 Restaurant.
August 19, 2013
Rated 5 out of 5 by sheroh Amazing Stay and Awesome Staff
This was an amazing clean resort but the staff were the real treat. From the time we checked in with Anna Marie who had a huge smile and made us feel so welcomed (she also checked us out) still the same wonderful attitude. The bellhops were so helpful and friendly. We really loved Grant and can't remember name (New Yorker :) They made our stay so much more enjoyable with letting us borrow items for the beach and pool and tips for local food and events.
August 11, 2014
Rated 4 out of 5 by Sam23 Relaxing Stay!
When I first walked into the resort after an eleven hour drive I was greeted by the peaceful sound of piano music and a waterfall in the main lobby. The staff was extremely helpful and friendly from check in until check out. The room was beautiful and large with the comfiest bed I have ever slept in and an amazing view. The pool was at the perfect temperature although the jacuzzi was a bit too hot. The food at the restaurant was very very good, no complaints there and portion sizes were just perfect. Overall I had a great trip, and was very sad to leave!
March 26, 2013
Rated 3 out of 5 by fusefuse Nice place. QA/QC on cleaning is an issue
Room was great. It appears to be a converted condo unit so the rooms are huge and very livable. The housekeeping service is the worst I have ever experienced though. When we arrived, the trash can in the kitchen was overflowing with trash from the previous occupants. Also all their recyclables were still under the sink. Later, we ran out of toilet paper because it was never checked and restocked. It seems the hotel needs to retrain the housekeeping and implement a solid QA/QC protocol.
July 29, 2014
Rated 5 out of 5 by Jojoba Perfect for an extended stay with kids
We stayed in a two bedroom suite for 6 nights. The 2 bedroom suite was spacious and well appointed with a full kitchen and two full baths. We had a great view of the marina. The staff was responsive and accommodating. My request for a cot was fulfilled in 15 minutes. We had three pools to chose from for swimming. My only concern was the maid service. Although the sinks were cleaned and faucets wiped, my bathroom floor was not swept nor were the counters wiped off.
August 6, 2014
Rated 3 out of 5 by fll49 transition blues
Stayed 12/30-12/31. Made reservations unaware of upcoming transition to Westin brand. As such:
1. Check in a 25 minute process
2. No guest services directory in room
3. Menus extremely limited on-site
1. Smokers in room next door; smoke coming under adjoining door
2. Multiple menu items dissappoint: Calamari/Cold eggs and ham/cold toast
3. Poor breakfast service
4. Dirty carpet in room - nice bed, though
5. Tangible confusion/training issues among staff at front desk and in restaurants
6. Bellstaff/valet gloating openly about tips
January 2, 2013
Rated 5 out of 5 by Den05 Excellent Place to Stay
We stayed at The Westin for two weeks over Christmas and New Years. The rooms were very clean and spacious. The location is just perfect and the view from every room is breathtaking. Our only complaint was the lack of comfortable furniture in the living area and the lack of kitchen supplies. However, the hotel staff was very accommodating when we made a request. The fireworks and music on New Years Eve were fantastic. The staff is very friendly with the exception of one night manager. The bellhops are the best! We will definitely stay here again.
January 15, 2014
Rated 4 out of 5 by mrroz0730 Impressive Views
This is a very nice hotel, spacious and comfortable rooms, pleasant and accommodating staff, excellent location (next to the harbor) and close to food & shops (10-15 minutes away). The work-out facility was great, had a nice running route also. We stay at Westin's whenever we can. Food was a little pricey at both restaurants on the grounds. I also felt the facility needed to have better attention to details on outside cleaning - lots of spills and stains not cleaned up, trash on the floors outside, the rooms were clean but not immaculate. It seemed they needed to have someone dedicated to keeping the outside floors clean. Other Westins we have stayed in have went the extra mile in attention to details in this area, and it just wasn't there at this hotel. But, overall this is a great hotel and we would definitely stay here again.. 5 star ratings are earned.
August 11, 2014
Rated 5 out of 5 by mdf580 Wonderful Florida vacation
We just returned from a wonderful 9 night stay. The facilities were wonderful and the staff went out of their way to answer any of our questions and/or needs. The facilities were immaculate and we enjoyed the complimentary boat ride to the beach. There was just one minor issue that we encountered when checking out on Sunday. The hotel advertises an "extend your weekend" by allowing you to check out at 3:00. We were hoping to check out at 1:00 but we were told (around 11:00 on Sunday morning) that we had to check out by 12:00 at the latest because they had a huge amount of rooms to turn around. Housekeeping even rang our door bell to see if we had left. That made our morning a little hectic rather than the relaxing morning we had hoped for.
January 20, 2014
Rated 5 out of 5 by Simmer11 Great Vacation
The hotel and location is perfect, almost everyone staff member went out of there way to see if they could help with our stay. A big thank you to Rachel our concierge and Taylor on the front desk, best customer service ever!!! They score a 10 plus!!! Very often you see Managers walking around engaging guests and even the GM working the front lobby, nice touch.
The Pools were great and the shuttle to the beach was a big bonus,
We would most definitely recommend a stay here and we are hoping to be back.
Jody, Steph & Emilie
London. Ontario, Canada
September 2, 2013
Rated 5 out of 5 by Dee5211 The hotel can't handle large parties well
I was there for my company's summer party and spent the night. The 1 bedroom suite was wonderful! The company party was just ok. The room the party was being held in had harsh fluorescent lighting, not exactly the right lighting for this type of party. Ballroom lighting would have been better. Also, there weren't enough tables for all of the party guests to sit so people were left searching for seats during the dinner hour. The food was just ok, nothing spectacular and you could tell that the staff was not prepared to handle a party this large. The bathrooms were not attended to and were a disaster by the end of the party. You would think since this hotel has so many rooms that it would be able to accommodate a large party or convention. It's unfortunate that they couldn't.
June 30, 2014
Rated 3 out of 5 by MarylandJim This hotel needs improvement
Staff is very nice and attentive. Service at Marker 92 restaurant is great, but we ordered salads and the ingredients were not good. The lettuce was lilted and the avocado was like a bad imitation of an avocado ... hard to describe.
The spa was not owned by the hotel, so it wasn't connected to the fitness center. Don't plan on lounging in a sauna or steam, going for a swim and getting a massage all in one place, because that would be impossible.
Finally, the resort rooms are in an 18 story high rise, which I think is unusual for a resort.
January 13, 2014
Rated 3 out of 5 by grandmax7 Recent visit
Overall guest experience was good. A few feedback notes:
The breakfast buffet at Market92 - although the food was good, many guest (self included) stood by awaiting for the staff to restock everything from the bacon, sausage, syrup for pancakes, etc. I found this a bit surprising. There appeared to be adequate staffing, but not enough attention given to the food trays.
Pool towel distribution was average. There was a time I needed towels for my party and was offered the last three towels available.
On Saturday evening 8/31 at the bar, a lot of tables left unattended and uncleaned. There were more dirty tables than there were guests eating. Staff even cleared a couple of tables but neglected to wipe them down.
I was looking forward to the visit. I even sent an e-mail to the GM with a special request (completely understand special request are not guaranteed) However I didn't even receive an acknowledgement nor a reply. I was able to verify that e-mail was delivered promptly. A little disappointed at the over site. The welcome e-mail states "If there is anything you need, please do not hesitate to ask".
September 2, 2014
Rated 5 out of 5 by Bobbie07 Absolutely Beautiful Resort!!!
Absolutely beautiful resort inside and out. The staff and services were top notch. It was our first time here celebrating our 25th wedding anniversary and it was a dream! We highly recommend and hope to be back next year. Thank you for the wonderful surprise in upgrading our room to a suite, truly a blessing!
August 21, 2014
Rated 5 out of 5 by Westinlovers We are recharged
Beautiful luxurious hotel and location. We had planned to drive around the area, but the hotel was so great that we spent the whole time at the pool and sitting on our balcony. The white tea scent is one of the best touches. I ordered the diffuser to remind me of our stay. The food was only average so we did walk to another place to have dinner. We are going to NYC for the Marathon in November and look forward to using our points to stay at the Westin there.
July 22, 2014
Rated 5 out of 5 by Bethp1969 Fantastic!!!!
My best friend and I stayed there July 2-6. Everything was fabulous. There was one night, however, that housekeeping left our room door completely open. We spoke with James, the manager on duty, and he did give us a $100 credit for that problem, and the fact that we didn't get in until 2:30 am the day or our arrival due to flight delays. So we were very pleased.
Michael, the bell man was WONDERFUL! He was so nice and alwasys so helpful. Would definitely recommend this property!
July 7, 2014
Rated 5 out of 5 by Robmar85 Excellent stay
My husband and I traveled to Ft Myers with my dad and sister for a family party. We were very happy with our 2 bedroom suite and all that the resort offered. My sister enjoyed the lap pool while my husband and I enjoyed the fitness room. We also enjoyed a great bike ride as bikes were available right on sight. The staff was friendly and helpful. We ate at the outdoor bar one night and the staff was friendly, the service quick and the food very good. We will definitely stay here again and highly recommend The Westin Cape Coral
November 13, 2013
Rated 1 out of 5 by TEB1152 Not Ready for Prime Time
My wife and I planned to stay two nights. On check in, we were given a lovely suite on the top (18th) floor. We we arrived at the room, a table lamp was missing a bulb and an overhead light was inoperative. We called housekeeping, and a crew was dispatched to fix the problems. At the same time, an earlier rain had flooded the screened-in porch... perhaps to depth of two inches. Another call to housekeeping.. they responded promptly, During the hour or so we sat around waiting for maintenance to be completed, I tried to access the Internet. It turned out that it was down... I was told that it was city-wide. A half hour I was told that it was not city wide, but a failure in the hotel's server. I am not sure when they got it fixed, but it was probably at least 12 hours, which doesn't work for business travelers.
When we checked in, we were told that there would be maintenance on the hotel's hot water systems between midnight and 3:00 a.m. We generally retire before midnight, so we thought that we will have warm water for the morning's showers. At 12:30 a.m., we were awakened to the clamor on the roof above us of pneumatic tools, hammers hitting metal, and heavy equipment being dropped. We called the front desk and complained... they gave us a another room on the 4th floor in which to sleep, but one still could hear the sounds of the work on the roof, albeit attenuated.
The hotel was about 20 - 30% occupied. If it had good management, they would have ensured that guests were located as far from the construction as possible.
The staff is friendly, courteous, and helpful, but the hotel has technical problems--on our first visit a few months ago, they did not have cable TV. More importantly, it seems to have management problems.
We cancelled our second night's stay, and we will not stay at this property again.
July 17, 2013
Rated 4 out of 5 by Jacke47 Came up short
Everything about my Westin experience was great-a wonderful Concierge too-Suzy. In this state with an aging population, Florida, I would suggest when you do any bathroom remodeling, that you replace the small toilets with tall toilets.
August 25, 2014
Rated 5 out of 5 by Georges11 Business meeting destination
This is a great facility to have a group meeting, wedding, or other event. Andrea, the business manager that I worked with was great and anticipated our every need. In the past I have worked with Susan and had the same great results. This is a first class facility in a quiet area of town away from the hussle. There are lots to do and one can take walks, ride bikes, or take the shuttle to the beach at N/C. Great place to watch sunset and relax at their outdoor bar. Their rooms are first class and the meeting rooms are to.
March 12, 2013
Rated 4 out of 5 by Larry57c A needed Get-a-way
The hotel was very nice with its proximity to the local shops, two restruants, and the harbor. We had a one bedroom that was spacious with a full kitchen, dining room table and living room. Our room was on the end giving us a view to the North and East. The hotel staff was very courteous and helpful and went out of their way to say Hi. Walking and bike paths provided ample room for exercise if you choose not to use the well equiped exercise room. Check in and out were very easy. We would stay again if in the area.
February 23, 2014
Rated 4 out of 5 by kenca Staff
I understand this is a property recently taken over by Westin. The staff need to be schooled in the "Westin way". When we asked for turndown service,I was told " we don't do that here". Another time we returned to our room at 3 pm to find it hadn't been cleaned. I called to get it done and was told their policy is to have it done by five pm and they don't make exceptions? I've never experienced this at a Westin before and have stayed in Westin hotels many times before. I hope the staff becomes more savvy.
March 10, 2013
Rated 5 out of 5 by LeilaA break from city
Excellent place to find peace of mind & run away from city rush. Plenty of facilities & activities to have god time.
August 24, 2014
Rated 5 out of 5 by tw10 2nd HOME
Westin Cape Coral is our home away from home. Nice people, nice rooms, nice location, and good food!
August 25, 2014
Rated 4 out of 5 by Disappointed1 Disappointed in Pet Policy
Very surprised and disappointed to realize pets were part of the policy and practices of Westin. While eating dinner at the outside facility we were surrounded by no less than 5 dogs. People holding dogs and dining staff petting the dogs while serving foods. Not a good, or expected, policy. Pet friendly facility may be OK but in the dining areas is a no no.
Later that night we had to call service twice regarding barking dogs in neighboring rooms. We were on the 15th floor. This is something we would have to reconsider before returning for another visit. Also the food and beverage costs were much higher than surrounding hotels and restaurants of equal quality. We only had dinner once at the Westin for that reason. We don't mind spending money but there has to be a satisfying result.
April 20, 2013