Rated 5 out of 5 by Outerspace Great place to experience exceptional service
We’re very grateful for the exceptional reception we experienced at this facility. The platinum upgrade we received really exceeded our expectations. We had a two bedroom on the 17th floor with spectacular ocean view and would like to thank the service personnel for making our stay so romantic. We were out here for a romantic experience and we perfectly experienced that. The service is perfect, the atmosphere is very welcoming and the breakfast experience is awesome. This resort is perfect place to be and we are definitely coming back to this resort for a lengthy stay next year.
December 11, 2014
Rated 5 out of 5 by BillN Extraordinary Acccommodations
I am confident that the originally booked one-bedroom suite would have comfortably met all our needs, but the Platinum upgrade to a two bedroom unit was nothing short of spectacular with oceans of space, a generous deck, and fully functional amenities that included a residential kitchen along with a clothes washer and dryer. The Platinum breakfast completely covered “continental” type selections, and could also be used for a substantial allowance on heartier options. Shortcomings were few and minor: unstable internet requiring repeated attempts at logging in, and the restaurant operates at the level of a solid resort, not necessarily that of an adventuresome experience. We definitely enjoyed our one supper, but at other times we felt it worth the effort to venture out in our car for more interesting variety.
December 8, 2014
Rated 5 out of 5 by Northernfamilyof5 Excellent Stay
Our best hotel stay ever. As a family of 5 with grown children it is difficult to find places like this that have the room space and features for an entire family.
The condo style rooms were exceptional with top quality bedding for all of us. 3 bedrooms and a full kitchen, balcony, laundry and living area meant we ate very well with fresh cooked meals of seafood, breakfasts and lunches.
The room was cleaned as expected and the service at the front desk was very helpful.
December 3, 2014
Rated 3 out of 5 by QueezySuzy1115 Quite comfortable. Great location
All in all this hotel has a lot to offer. We were there with a group and had a wonderful time.
On Saturday a group of ladies had lunch outside at Marker 92. Food was good. Service was good. But when time came with our checks some of us had been charged 20% gratuity (for the server?) then charged an additional 20% for "Service Chg/Grat) What was that about? Most of the other tables were only charged for what they were served and given the option for their own gratuity, which we believed worked out to the advantage of the server, unless the server benefited twice on our table. There were six ladies at our table with the same above experience.
November 20, 2014
Rated 2 out of 5 by MiamiNena Ran out of money
When you're coming from outside it feels like a grand resort. The downstairs lobby area continues to be nice. When you go up to the rooms, however, you get out in a open hallway that looks like you're about to enter a cheap motel room. Not at all up to Westin Resorts standards. You can't help but feel that the developer ran out of money during the contructions and just left that there. The room is average. No heavenly comfort. The bathroom floor was akwards and sticky. There was no glass doors in the shower, just an old curtain in the small tub. Would never go back. Staff at the restaurant downstairs is pretty friendly tho.
February 18, 2014
Rated 5 out of 5 by JOHN2305 WATERSIDE
WE REALY ENJOED STAYING AT THE HOTEL, FRIENDLY STAFF
December 1, 2014
Rated 5 out of 5 by CAV53 Highly recommend this resort
This Westin Resort more than met our expectations. The staff went out of their way to greet everyone and offer suggestions for activities to enjoy both at the resort and nearby.
We enjoyed the happy hour services both inside and outside overlooking the marina.
All the facilities were spotless.
November 15, 2014
Rated 2 out of 5 by SteveGloria Below standard
From the minute we checked in to checkout we ran into disappointments. According to the pictures/discriptions it shows Bath tub but our King Suite only had a shower when we notified the front desk we were told tubs are only in the 2 bedrooms and they were all booked. We had specifically picked a hotel room with a tub. The cable was off for the entire evening so our only choices were to miss the game or go down to lounge which did not mean privacy which again is what we were there for. The next day we returned to room while cleaning was in process explained we were grabbing something and leaving the housekeeper said she would return we also showed her underwear that had been left on floor from previous guest. Only to find later in day she never returned to clean room. Upon notifying front desk was told "It's very busy, we're at full capacity". Hotel is very far from anything so it requires planning which is not convenient.
June 23, 2013