Rated 1 out of 5 by Tuffer21 Doesn't Reward Gold Members
I don't plan to stay at this resort again. It may be labeled a Westin, but it doesn't act like a Westin. I've never wrote a bad review for a Starwood property, but I feel this one deserves one. I work to remain a Gold Member so that I can access a few rewards and upgrades on the few family vacations we take. I called and asked for an early check-in and was denied. I booked with points, so was not able to book a suite of any kind and figured I would talk through that at check-in. I had to ask about an upgrade and was denied and told to ask again in the morning. I did that each of our four days and was denied each time. We spent our four nights there in the most basic room in the hotel. The first three nights of our trip we stayed at a resort that treated us excellent (with no affiliation to them). Then we moved to the brand that we've been very loyal to for many years and were treated like a nuisance. I was really hoping to make this a yearly stay in the Fort Myers area for Spring Training, but I would prefer to use my points for flights and stay at a hotel that rewards us or at least attempts to improve our stay. PS. The pool is not friendly for little kids. Minimum depth is 3 feet.
March 22, 2014
Rated 5 out of 5 by SuZQue66 friendly employees
We were especially pleased with the friendliness of all the employees....from the front desk to maintenance men.
February 10, 2013
Rated 5 out of 5 by KPFL Awesome Experience
Beautiful hotel, superbly appointed, located in a wonderful coastal area on the beautiful west coast of Florida.
May 28, 2013
Rated 5 out of 5 by DJAF40 Excellent
A definite return stay. The property was well maintained and the room amenities were updated and clean.
February 13, 2014
Rated 5 out of 5 by John68 Great Venue
This was a great hotel, the rooms were fantastic and the staff was very friendly, accommodating and helpful.
March 12, 2013
Rated 5 out of 5 by Mj122a Awesome hotel
Our stay this past weekend was wonderful. My family was more than comfortable. I truly recommend this hotel.
July 16, 2013
Rated 5 out of 5 by Menace Excelent
Excelent hotel. Restaurants are expensive
May 27, 2014
Rated 3 out of 5 by Brooke123 Housekeeping
I have been visiting this hotel for several years - housekeeping is very poor - they need a new Director
January 15, 2014
Rated 5 out of 5 by Jasonmh9 One of my favorites
The hotel is nestled right on the river with a great marina. It is really new with a contemporary feel.
August 24, 2013
Rated 5 out of 5 by meis Great Resort
Huge rooms, nice pool, good food and tropics like location. Free boat trip to Ft. Myers beach was fun!
June 19, 2013
Rated 5 out of 5 by Dale61 Outstanding hotel
Everything about this hotel exceeded expectations. Would recommend to anybody. Can't wait to return.
August 9, 2013
Rated 5 out of 5 by Ella66 Great view!
Everything was perfect: comfortable, very clean, there was a beautiful view from the balcony. Great!
August 25, 2013
Rated 5 out of 5 by Viancalexis Super Start Service - Unique
Best service, luxury to the highest power
May 20, 2014
Rated 5 out of 5 by dannybuoy Great Place
We had an unexpected hiccup with the maid service, but was nicely resolved by the duty manager.
January 26, 2014
Rated 5 out of 5 by DLb3 Above expectations
A lovely hotel with beautiful views, comfortable rooms, delicious food and friendly helpful staff.
February 12, 2013
Rated 5 out of 5 by Macdaddy1 to
it's a very nice and I would love to stay again and I will tell all my family and friends is hot
July 22, 2013
Rated 5 out of 5 by Kathi5 Awesome Location
Helpful and Friendly Staff
May 27, 2014
Rated 3 out of 5 by Siena Beautiful landscape but cold hotel
The floors are poor and dirty because they are not tiled. Big hotel, beautiful place, no soul
January 12, 2014
Rated 4 out of 5 by JB68 no beach
a/c hard to operate
May 25, 2014
Rated 5 out of 5 by Rickma Nice facility, friendly staff
Only stayed one Night but room was better than expected and facility was very nice
March 16, 2014
Rated 5 out of 5 by Grammarie Awesome Facility
Great place, great staff, and very relaxing. Would definitely stay again and highly recommend.
February 25, 2013
Rated 5 out of 5 by Dennist Great hotel
This hotel exceeded my expectations with the property and staff. All staff where very helpful.
June 25, 2013
Rated 5 out of 5 by Fonziesun Excellent Relaxation Place !!
I wrote a previous one on trip advisor, but did not mention a few things that were not up to level, although, Professional front desk agent TAYLOR, made us forgot any inconvenience. Yes, she makes a difference, i truly commend her work, politeness, knowledge and willingness to fulfill customer's needs.
Location is awesome and the restaurant as well. We enjoyed the pool, the bar, Jacuzzi, gym, everything.
Now the bad: Housekeeping slight language barrier or unwillingness to perform a duty, when requested room servicing after they knocked, she expressed, "no we cant clean", after doubting if i hear correctly, i said OK. But when we returned, the room was actually serviced and spotless. Same thing when requested another front desk agent help to have Ethernet connection checked because it was not working properly (room 914), she replied, no sir we can not help you with that.. incredible but truth,, i believe it may have been a lack of training or letting her know that the service, although complimentary, is really important like to answer a guest, NO, we can not help you with that.
But anyway, WE will return, the hotel was amazing, i even enjoyed playing some songs in your piano at the lobby.
August 14, 2013
Rated 5 out of 5 by vfres1 Dream a little Dream
Back again love Westin Hotel in Cape Coral. Family,Buisness or just getting away.
February 18, 2014
Rated 5 out of 5 by susan2813 Great Staff
Jennifer Walla could not have been more professional or helpful...excellent employee...
October 18, 2013
Rated 5 out of 5 by John1213 Great location
The hotel was in a great relaxing location. We would come back if in that area again.
September 23, 2013
Rated 4 out of 5 by Joseba Very Good
Overall very satisfied with our Stay! We look forward to returning sooner than later.
February 4, 2013
Rated 5 out of 5 by nursetraveler01 amazing staff
Absolutely everyone goes above and beyond to guarantee that your stay is perfect.
July 14, 2013
Rated 5 out of 5 by Jenny25 Great Hotel
The staff was friendly and nice. The hotel is in a great location. Very relaxing.
February 4, 2013
Rated 5 out of 5 great stay
My family and had a blast staying in the Westin Hotel. More than I expected!
July 4, 2013