Rated 4.5 out of 5 by 418
Rated 5 out of 5 by BigR1 Outstanding customer service
The registration process was handled in text book fashion. James, who handled the registration, was pleasant, helpful, and most accommodating. He reworked our booking on the computer and put together a solution that better met our family's needs.
As we checked out, my wife went into the gift shop to buy a small package of facial tissues. The woman at the registration desk asked if my wife needed assistance. When told my son needed tissues because of his cold the woman went back to her work station and brought my wife a big box of tissues at no charge.
This was the best hotel experience we've every had.
September 19, 2014
Rated 5 out of 5 by bmrubin Great Stay
My stay was wonderful. I would like to make mention that Anna Marie was great. She was beyond friendly, helpful and knowledgeable. The staff was very friendly and always greeted us with a smile. We had our dog with us and before we even got to the room housekeeping had the bowls and heavenly dog bed waiting. The room was clean and fresh. The gym was in great shape and the cold towels were lovely after a work out. The only not so great item of the stay was my Watermelon Martini in the Nauti Mermaid bar. It did not taste like watermelon at all just pure vodka. Other than hats off to the whole staff for really showing true hospitality.
September 15, 2014
Rated 5 out of 5 by k8wyt Great Hotel for a long weekend!
Great Hotel for a long weekend!
September 23, 2014
Rated 5 out of 5 by Julesg EXCELLENT STAFF!!
Fantastic staff & beautiful grounds
September 17, 2014
Rated 5 out of 5 by Avoint An Oasis
Great hotel. New by US standards. Don't go here looking for action but quite the opposite. There is one restaurant within walking distance (Pinchers) which is OK and then the hotel restaurant which we didn't try but looked good. Hotel bar was not overly expensive and surroundings fabulous.
Booked a cash and points room and was offered a 2 bed suite for $75. Rooms are modern and AC is excellent. Room had a balcony and wire mesh to protect you from the bugs.
Internet is free and good coverage throughout the resort. Hotel pool was packed but a 5 min walk took you to a further pool which was an oasis or tranquility.
Would highly recommend if you want to get away from everything.
September 4, 2014
Rated 5 out of 5 by Candi21 Tranquil
Fantastic 1bedroom suite. Room well layed out. Great screened balcony. Excellent location with river, marshes, marina. Happy hour at the Nauti Mermaid was perfect.
September 10, 2014
Rated 5 out of 5 by LarryA Excellent Hotel and Friendly Staff
This was our second time at this hotel. The facilities are clean and modern. The staff is warm and friendly. I felt very welcome. I would highly recommend this hotel.
August 23, 2014
Rated 5 out of 5 by Stevie2 Best hotel/resort I have stayed in a long time!
Best kept secret in Florida. my family and I stayed there and will for sure be back in the future. I am a Platnum Member and travel extensively every year and to be honest, this hotel has to be the nicest, most luxurious resort/hotel i have been in a while. We were upgraded to the top floor end unit suite with a large roof top patio with breathtaking views. Our room was a two bedroom suite, perfect for us. We all felt like home during our stay and didn't want to leave.
The only thing I would mention is the lack of water pressure in the shower. Coming back from the pool or beach, you need good water pressure and not a rain fall-type shower head.
July 27, 2014