Rated 5 out of 5 by SJJ402 Wonderful
This Westin exceeded my expectations, everything was new and clean. The food in the restaurant Marker 92 was outstanding, fresh seafood and the chef knows his fish and how to prepare. Must go back!
May 25, 2013
Rated 4 out of 5 by Tonymanc Good Rooms Poor service in restaurant
My wife and I stayed here for the last night of our Florida trip for a little bit of luxury. The room 1114 was excellent and very quiet and the bed extremely comfy. Our gripe is with the Nauti mermaid as we went for inner at 8.15 pm only for the waitress to advise us waitress service was over and we would have order and eat at the bar! This just isn't good enough Westin and spoilt our stay. The barman was great and provided great service but we had to eat under ceiling fans when we wished to dine in the open air.
May 24, 2013
Rated 5 out of 5 by Catfish Nice security. Pleasing to the senses.
The food was exceptional. Nice pool facility. Television a little tricky for older folks. Every staff person spoke to us and very friendly.
May 21, 2013
Rated 5 out of 5 by DennisB Had a nice anniversary weekend
We stayed in the mariner suite with our small dog and had a great time. Arrived by boat. Decent meals. Fun to bike around there. Quiet streets. Overall nice place in Cape Coral.
May 20, 2013
Rated 5 out of 5 by HappySPGer Super hotel and staff
We travel to Cape Coral frequently. We never stayed at this hotel before because the prices are generally much higher than other hotels in the area. I found a really good price on westin.com and booked a standard room. When we checked in, the first room we were offered had been smoked in...not unusual these days even in a NO SMOKING hotel. When we informed the front desk, the Manager offered us a free upgrade to a much more expensive one bedroom...much better...no smoke residue. Great room, very clean and in great shape with wonderful river view.
We will be back!
May 19, 2013
Rated 5 out of 5 by AnnC Great place to relax and take a deep breathe, enjoy the view.
Step out of your car and meet the friendliest, most hospitable man ever, Michael H. Take note girls, he looks like Joey from the show Friends. He will make you feel special and oh so welcome....Joey your the best!
May 14, 2013
Rated 5 out of 5 by Jessica27 Great family getaway
AMAZING hotel, extremely comfortable. Only complaint is that our waitress at the Nauti Mermaid was never present. Other servers had to fill in for her, and I had to go seek her out to pay my bill. Other than that our stay was perfect! Will definitely be coming back.
May 13, 2013
Rated 5 out of 5 by mj24 Great Stay
I have never given a review of any hotel before, but we enjoyed our stay so much that I felt compelled to give one this time. We booked this hotel as part of a flight/vacation package and everything was above our expectations: the hotel was beautiful, rooms/hotel were very clean, staff were exceptionally friendly and we loved the location. It is a bit away from everything, but we were okay with that since it made our stay that more relaxing. Also enjoyed the few meals we had at the on-site restaurant. Although the main pool was a bit small, we did spend a day at the other two which are within walking distance.
Thank you to Matt and Raquel for their extra friendly service upon check-in and upgrade request.
May 8, 2013
Rated 5 out of 5 by BozemanTraveller68 Excellent Property
Beautiful property on Marina. It is a short drive to Sanibel Island. I was upgraded to a two bedroom suite and it was well appointed, in great condition and clean. Staff was friendly and helpful. I would highly recommend.
May 7, 2013
Rated 4 out of 5 by Powerloli Close to Sanibel and Captiva
Nice resort close to Naples, Sanibel and Captiva
May 6, 2013
Rated 3 out of 5 by RioD Noticeable Decline Since Ownership Change
Our last two visits have been somewhat disappointing. This visit, the daily room service was below par. Supplies (e.g., shampoo, soap, coffee filters) were not restocked daily. The restaurant, Marker 92, was a large disappointment. On a relatively slow night, the food orders took an inordinate amount of time to arrive. We will likely be exploring other options next trip to Cape Coral.
May 1, 2013
Rated 3 out of 5 by rocky54 Hidden fees.
I recently stayed at the Westin in Cape Coral. The hotel was originally condos and converted. The location was very nice and quiet and the marina was lovely, but I think that had a lot to do with the time of year and occupancy could not have been more than 20%. There were no more than maybe 15 people at the pool each day including us. Being a Starwood Gold member and Timeshare owner our rooms were supposed to be upgraded. My disappointment started when we checked into our rooms (2) I had asked for adjoining rooms and we were told that there were none available. Then our rooms were facing the canal side and not overlooking the pool or the marina. The beds were not the usual heavenly bed that I was looking forward to. There was no tub in the bathroom The carpet was dirty and lots of loose dirt and plastic and other items on the floor. On our way out to dinner I spoke to the front desk clerk and the Housekeeping manager was there. I told her about the condition of the room and she said that she would send someone up immediately to clean it. When we returned from dinner the carpet was minimally better and the same plastic stuff was still on the floor just moved to another area. I called again and they sent up a very nice young man who vacuumed and swept the floors. The carpets were extremely spotted and dirty and he did clean some of the spots with carpet cleaner. He mentioned that the past 2 weeks were spring break and they had to replace many of the carpets. Well, if that was the case they could have certainly found us better rooms with so few guests. They also did not have a club floor or club lounge. Very disappointed in my Starwood experience. What really topped it off was when I checked out and they added a 16.65/day Resort fee and 2.70 Tourism fee PER DAY on top of the room and tax fees. Would not recommend this hotel as a Starwood Property.
April 28, 2013
Rated 5 out of 5 by PaulSC Cleanest hotel I've stayed in
The hotel was very clean and the landscaping was tropical. It was clean everywhere- from the rooms to the elevators, lobby and exterior areas. I don't know how they do it. Also, the boat shuttle to Ft Myers Beach was great.
April 27, 2013
Rated 5 out of 5 by Vaughn63 WOW UNBELiVEABLE PEACEFUL
On my 50th birthday I spent 3 days here and the staff went out there to make sure I had a great 50th birthday the suit was one of the best and I travel a lot and stay at starwood hotels every time i travelaround the world and there are some great Ones out there .this is on the list as one of the great ones peaceful on the water thay have every thing you need to enjoy your stay with out even leavening give it a try . You will be glade you did
April 24, 2013
Rated 5 out of 5 by AH1984 Amazing weekend getaway
Polite and friendly staff, amazing accommodations, and an overall perfect experience. Wish we could have stayed longer, but we plan to make a return this summer.
April 22, 2013
Rated 5 out of 5 by Chris32 Fantastic
Quite possibly the best hotel I've stayed at. We got a free upgrade to a King Suite since there were some vacancies. The room and view were fantastic. Wonderfully friendly staff and beautiful grounds.
April 22, 2013
Rated 5 out of 5 by Gatorreek Wonderful stay!
My wife and I chose the Cape Coral Westin for it's secluded location for our short vacation. We were offered an amazing room upgrade when checking in. We were constantly impressed with the wonderful and professional staff as well and the cleanliness and of the room and facilities.
The Cape Coral Westin is a MUST STAY!
April 22, 2013
Rated 3 out of 5 by JC327 Slightly disappointing
The property is gigantic and the rooms are clean. However, the rooms do not come with many free amenities for guests, e.g. a free bottle of water, Q-tips, cotton balls, etc. Furthermore, there are limited television channels, the mattress is extra firm, the internet is rather slow and it takes a long time to get your car from valet.
April 21, 2013
Rated 4 out of 5 by Disappointed1 Disappointed in Pet Policy
Very surprised and disappointed to realize pets were part of the policy and practices of Westin. While eating dinner at the outside facility we were surrounded by no less than 5 dogs. People holding dogs and dining staff petting the dogs while serving foods. Not a good, or expected, policy. Pet friendly facility may be OK but in the dining areas is a no no.
Later that night we had to call service twice regarding barking dogs in neighboring rooms. We were on the 15th floor. This is something we would have to reconsider before returning for another visit. Also the food and beverage costs were much higher than surrounding hotels and restaurants of equal quality. We only had dinner once at the Westin for that reason. We don't mind spending money but there has to be a satisfying result.
April 20, 2013
Rated 3 out of 5 by 84331966 So sad when things change.......
This hotel was perfect when it was owned by Sunstream. Checked in last week late at night. Was given a substandard room location. Returned to desk to ask for another room. I was told that there were absolutely no other rooms available. This was NOT TRUE. I have stayed at this hotel two dozen times. I have always stay on the 10th floor or above. This room was on the 4th floor directly next to the trash shoot and service elevator. Having spent so much time at this resort I knew that they were at best 35% occupied. The staff did not seem well versed or trained in the hospitality business and they were running on a skeleton crew. When asked if food was still being served I was told " you can go see for yourself." !! This is a GREAT resort. The service should match or the Westin will soon find that regulars will not return.
April 16, 2013
Rated 5 out of 5 by Vick Lovely Weekend
We shared a 2 bedroom suite with another couple and had a lovely weekend. The only complaint I have is that we didn't have enough time ot experience all the amenities of the property.
April 15, 2013
Rated 5 out of 5 by frankie retired
excellant location - excellant staff-excellant resturant and tiki bar. not one complaint
April 15, 2013
Rated 4 out of 5 by debster57 cape coral
My overall feeling is that the hotel is greatly understaffed. There were 3 key people who stuck out due to their friendliness and helpfulness, Christine(pool) EJ(front desk) and Jason(bellhop). Service was not typical of a westin. You often waited a long time in the lounge unless you went up to the bar. Unless Christine was working, there was no service at the pool. Housekeeping was not consistent, as far as cleanliness, towels, and hours. We left our room at 8 every day and didn't come back till 4, 2 days they were just getting to our room and the hotel was not filled to capacity.The pool is quite small for such a big hotel, there are 2 other pools down the road but do not have food or bar service.The hotel was pretty isolated as far as location, you definitely need a car as evey thing is about a 30 minute drive.
Overall it is a very nice hotel that was previously owned so maybe they are still transitioning. There was construction going on during our visit. The rooms are really nice.
April 13, 2013
Rated 5 out of 5 by TexasGal Loved Westin Cape Coral
Enjoyed a wonderful stay at the Westin Cape Coral. Room was huge! Location was beautiful and very quiet. Staff was very welcoming. Wish I could have stayed longer.
April 12, 2013
Rated 4 out of 5 by Kudostoyou The 1 bdrm suite was well worth it!
We 'found' this hotel by sheer chance, but were stunned at the room we received for the price we paid. The positives included a full kitchen and the suite was beautifully furnished and spacious! The overall facility was clean and well maintained.Having the 2 additional pools at the condo complex was extremely nice considering it was spring break and the hotel pool was impossible to lounge by unless you went down to save a chair at dawn. The complimentary water taxi to the beach and the dolphin cruise on Sunday morning were outstanding. The front desk staff was very helpful and friendly. The fitness room well maintained with above par equipment. (small bottled waters would have been nice). Parking was convenient and free! The not so positives were that housekeeping was lax. We opted not to have them come in daily, however, when they did, the recycling was not emptied, towels not picked up from the floor (where you were instructed to leave them) and, having 4 ppl in the suite, we regularly only received 2 bath towels. The restaurant service was poor (slow, not attentive, food not made as requested), pricing outrageous and the food was just 'okay'. It would have been nice to have a spa price list at the hotel. We were just given a number to call (as the spa was in the attached shopping area). It was not encouraging to use their services.
April 10, 2013
Rated 3 out of 5 by Jen0721 Great Hotel, Not So Great Service
The hotel was beautiful and we stayed in a beautiful 1 bedroom deluxe suite, which was very nice. The room had everything we wanted/needed and the view on the patio was so calm and inviting. Although, the staff definitely needed some customer service training. There was a manager that was beyond rude when we checked in, due to a miscommunication between the hotel and their central reservation line. Then the spa staff was annoyed that I asked for the prices of the massages. After I complained to the daytime manager things got much better, but it was a rough start.
April 8, 2013
Rated 5 out of 5 by Beach4Us Cape Coral Westin
Our family had a wonderful experience overall. We loved our room, the balcony and the view from it, the beds, the pools, the restaurants and the boat service to Fort Myers Beach. The room was very clean when we arrived, and we are very picky about cleanliness. Our only issue over the three days was that housekeeping seemed to struggle to get the beds made and the room tidied up each day, even though we were gone for long periods of time in the mornings.
April 7, 2013
Rated 3 out of 5 by EvaninOR A nice place to stay if your room is ready
Checked in at 4pm no room ready yet....two and a half hours later room finally ready. Except not enough towels, a light fixture that was changed was not installed back in place etc. They did give us $100 in credit after the first hour of waiting around and then another $100 after the second 1 1/2 hours. But we were far from the only ones the lobby was full of people waiting for rooms clear into 8pm. Hire more cleaning staff, check your bookings and bring more people on. It isn't that hard. I have never experienced this any where before. Also location was isolated from everything else nothing within walking distance. Nice property though and the rooms once we were in were very nice. But they should be for the $$ paid.
April 3, 2013
Rated 2 out of 5 by Unsatisfied1 Poor Housekeeping and Room Service and check in staff
I had to call housekeeping twice to clean my room and they did not respond for 2 days. When present at ajoining rooms they made too much noise slamming doors etc. over and over. Room service delivered food that was cold and without napkins, water or utensils. Check in staff person dissapeared for several minutes during check in and was sneezing profusley and I got sick the next day.He was also vaque about room rates and was hard seling a SPG membership plan. I felt he worked on commission. My actual room rate was more than what was quoted over the phone-sleezy!!
April 2, 2013
Rated 1 out of 5 by pb66 Total Disappointment
I've been a loyal SPG member for well over 10 years and have stayed at many Starwood properties. I was visiting the area to see spring training. After reading all the wonderful reviews for this hotel, I decided to book the room using cash and points even though it was a good drive from the ballpark. Simply put, it was a big mistake.
This is the world's tallest motel. All the room entrances are from the outside. The room balconies are completely screened in so you are staring through mesh. Even though it's a nice view, we couldn't last more than five minutes out there. The bathroom / entryway feels like a mud room off a home garage entrance (you are entering from outside after all). The coffee maker didn't work. The gym was just some cardio machines with no weight machines. The pool is small. It looks like there is a nicer pool (in all the pictures) but it's a good walk away that is shared with a condo complex.
A lot of people commented that the hotel isn't near anything (which is true). This would have been fine if there was something to see or do at the "resort" but it's just a bunch of abandoned storefronts. You literally can't buy a cup of coffee or bagel anywhere within walking distance of the "resort."
Based on the hotel maps it looks like some of the rooms (definitely not ours) are over sized which might be why a lot of families like the place. You can probably stuff a lot of kids into those rooms at an economical rate.
I would say that the staff was pretty nice and the ONE restaurant (don't be fooled by the multiple names) was better than expected.
I've never written a hotel review before but felt compelled to share our experience so others wouldn't repeat our mistake. Bottom line, our stay was a total disappointment. Next time we would stay in Naples and make the drive down.
April 1, 2013