Rated 5 out of 5 by Alfonso Wonderful River Views
This hotel exceeded my expectations. A hidden gem situated along the banks of the Sacramento River, is a new, nicely decorated and had a warm homey feel. The staff was very responsive, friendly and attentive. Rooms facing the the river have a balcony perfect for enjoying the evening delta breeze. The restaurant is worth going even if are not a hotel guest. I look forward to returning on my next trip to Sacramento.
May 15, 2013
Rated 5 out of 5 by Airyelle To my rescue!
I made an error in booking my reservation and was short by 1 day on my meeting space. Mustaff, the Office Supervisor saved the day. I was able to get the space for an additional day last minute and we had no disruptions. He was there to help and would have worked out something regardless. He genuinely
cared and our meeting space was fantastic. THANK YOU!
March 14, 2014
Rated 4 out of 5 by FBERKNM If you don't use the fitness center, the hotel is very good.
I had stayed at this hotel prior to the change to the Westin brand, when it was Le Rivage. The location is good for folks wanting to be outside the city, but still close, the rooms are typical for Westin, and Scott's Seafood is good.
The only factors keeping the hotel at four stars are the self-parking and the fitness center. The self-parking is too far from the hotel, they reserve the close parking for the valet parkers. The fitness center is a joke, simply too small and completely inadequate. In the mornings, there is simply no room, only two treadmills, an eliptical and a bike, along with a single weight rack. If there are more than two or three people in the facility, you are stepping over each other. The facility at the Sacto Sheraton is not great, but still far superior to the Westin facility. Considering that Westin has arranged for loaner fitness gear and markets this as a key benefit, this particular hotel should place the fitness center in a larger space and make a greater investment in the facility.
May 10, 2013
Rated 4 out of 5 by marebare Scott's Seafood
The food was fare at best, and we were charged for two additional checks that were not ours. We disputed it and the Food and Beverage Manager insulted us by saying that guests sometimes forget charges that they have made! Really!!! Never going back! Complete idiots working in the bar...
May 17, 2013
Rated 3 out of 5 by Baffled Concerned
Everything was above my expectations until I checked out. Upon checking out, the clerk insisted on charging me for three nights. She claimed that she had no way of ascertaining that I had already been charged for a non-refundable 2 night stay with the 3rd night free. Instead of asking for my SPG number, she told me to check my e-mail. I ended up finding the confirmation, in my car, with a letter welcoming us on the front page. When I later called the office manager, I was baffled by his excuses and lack of an apology.
July 27, 2013
Rated 5 out of 5 by brightster Again Westin Exceeded Expectations
This is the nicest Westin we've stayed in, and we stayed at a Westin in NYC. The decor was gorgeous. I especially loved the drapes and the leather couches in the lobby. I'd like to know who the manufacturers were for both of these decor items. The hotel was immaculate and quiet (even though it nearly sat on top of the freeway). It had a lovely Scott's on the River restaurant with great lobster tail and filet mignon. Stay there. You'll be pleased.
February 18, 2014
Rated 3 out of 5 by Socalbiz Not up to Westin standards
This was my second stay. First stay was not pleasant, but management was receptive to my feedback. Second stay began with the cleaning ladies knocking on my door two minutes after I walked into the room. They asked if I needed anything, and I told them I just walked in. One of them asked if I wanted chocolates and a water and I said yes, thank you. The other one said wait, don't you have water already? I looked at her and said what? Her counterpart looked embarrassed. She said you already have a bottle of water. So apparently they ration the water there. It made me feel like I was asking for something to which I wasn't entitled- very uncomfortable. That night the TV only showed the hotel channel, no other cable channels worked. Inexplicably, the next morning the other channells worked fine. The iron had a broken dial that looked like it had been dropped repeatedly. I have a hard time believing no one noticed that before. I couldn’t tell what the temperature was until it literally burned a part of my shirt. Also, there was dried ketchup or jam on the side of the office chair that, again, looked like it had been there for a very, very long time. The carpets are stained and although the bed was comfortable, and looked clean, the room just did not seem that clean. It seems to me that the rebranding of this hotel to a Westin was done too quickly and without enough attention to detail. Scott's Seafood was good food and friendly staff.
June 7, 2013
Rated 5 out of 5 by hevmom Comfortable beds, nice setting
The hotel is in a nice area and meets the Westin standard to which I am accustomed. The staff was excellent and even chased me down when I left my phone in my car. Thanks! The only downside is that the room was hot. Despite turning the temperature down to 60, it never got below 70, which is too hot for sleeping.
May 15, 2013