Rated 5 out of 5 by brightster Again Westin Exceeded Expectations
This is the nicest Westin we've stayed in, and we stayed at a Westin in NYC. The decor was gorgeous. I especially loved the drapes and the leather couches in the lobby. I'd like to know who the manufacturers were for both of these decor items. The hotel was immaculate and quiet (even though it nearly sat on top of the freeway). It had a lovely Scott's on the River restaurant with great lobster tail and filet mignon. Stay there. You'll be pleased.
February 18, 2014
Rated 4 out of 5 by marebare Scott's Seafood
The food was fare at best, and we were charged for two additional checks that were not ours. We disputed it and the Food and Beverage Manager insulted us by saying that guests sometimes forget charges that they have made! Really!!! Never going back! Complete idiots working in the bar...
May 17, 2013
Rated 5 out of 5 by Alfonso Wonderful River Views
This hotel exceeded my expectations. A hidden gem situated along the banks of the Sacramento River, is a new, nicely decorated and had a warm homey feel. The staff was very responsive, friendly and attentive. Rooms facing the the river have a balcony perfect for enjoying the evening delta breeze. The restaurant is worth going even if are not a hotel guest. I look forward to returning on my next trip to Sacramento.
May 15, 2013
Rated 4 out of 5 by FBERKNM If you don't use the fitness center, the hotel is very good.
I had stayed at this hotel prior to the change to the Westin brand, when it was Le Rivage. The location is good for folks wanting to be outside the city, but still close, the rooms are typical for Westin, and Scott's Seafood is good.
The only factors keeping the hotel at four stars are the self-parking and the fitness center. The self-parking is too far from the hotel, they reserve the close parking for the valet parkers. The fitness center is a joke, simply too small and completely inadequate. In the mornings, there is simply no room, only two treadmills, an eliptical and a bike, along with a single weight rack. If there are more than two or three people in the facility, you are stepping over each other. The facility at the Sacto Sheraton is not great, but still far superior to the Westin facility. Considering that Westin has arranged for loaner fitness gear and markets this as a key benefit, this particular hotel should place the fitness center in a larger space and make a greater investment in the facility.
May 10, 2013
Rated 3 out of 5 by Socalbiz Not up to Westin standards
This was my second stay. First stay was not pleasant, but management was receptive to my feedback. Second stay began with the cleaning ladies knocking on my door two minutes after I walked into the room. They asked if I needed anything, and I told them I just walked in. One of them asked if I wanted chocolates and a water and I said yes, thank you. The other one said wait, don't you have water already? I looked at her and said what? Her counterpart looked embarrassed. She said you already have a bottle of water. So apparently they ration the water there. It made me feel like I was asking for something to which I wasn't entitled- very uncomfortable. That night the TV only showed the hotel channel, no other cable channels worked. Inexplicably, the next morning the other channells worked fine. The iron had a broken dial that looked like it had been dropped repeatedly. I have a hard time believing no one noticed that before. I couldn’t tell what the temperature was until it literally burned a part of my shirt. Also, there was dried ketchup or jam on the side of the office chair that, again, looked like it had been there for a very, very long time. The carpets are stained and although the bed was comfortable, and looked clean, the room just did not seem that clean. It seems to me that the rebranding of this hotel to a Westin was done too quickly and without enough attention to detail. Scott's Seafood was good food and friendly staff.
June 7, 2013
Rated 3 out of 5 by Baffled Concerned
Everything was above my expectations until I checked out. Upon checking out, the clerk insisted on charging me for three nights. She claimed that she had no way of ascertaining that I had already been charged for a non-refundable 2 night stay with the 3rd night free. Instead of asking for my SPG number, she told me to check my e-mail. I ended up finding the confirmation, in my car, with a letter welcoming us on the front page. When I later called the office manager, I was baffled by his excuses and lack of an apology.
July 27, 2013
Rated 5 out of 5 by hevmom Comfortable beds, nice setting
The hotel is in a nice area and meets the Westin standard to which I am accustomed. The staff was excellent and even chased me down when I left my phone in my car. Thanks! The only downside is that the room was hot. Despite turning the temperature down to 60, it never got below 70, which is too hot for sleeping.
May 15, 2013
Rated 4 out of 5 by Precious0ne Wifi no longer free
I have stayed here twice now and my only gripe so far is that the wifi is no longer free. I chose this Starwood hotel over the one in midtown Sacramento due to the free wifi and free self parking when I booked all my stays in August. My first stay was the week of 9/15 and all was great! Rooms were up to Westin standards, the bathroom has free standing tub as well as shower with manual shower head that I love. The wifi and parking was free as expected and the staff was courteous and friendly. I did not have status during first stay. The room given did not have a view but the hotel in itself is in a quiet area that I enjoyed. A difference staying here than other Starwood hotels I've stayed at, when "Making a Green Choice" they don't leave a card under your door. They just gave you the points. I called the front desk after the first night when I noticed that I didn't get the card, and was told that I received the 500 points for that night. Now for my second stay last week, (week of Septemeber 29th), parking was free as expected and the staff greeting me and checking me in was courteous and friendly, as expected. I still did not have status during this stay, however, I was one night shy of being Gold status. They did however give me a corner room with a balcony and a view of the Sacramento river, which was amazing! Arriving to my room, the furnishings and bathroom was what I expected as when I stayed there the first time (two weeks prior). However, I did notice the countertop of the dresser had ring stains from cups that wasn't thoroughly cleaned. When I settled in and opened my laptop to do some work, I now noticed that I had to log in to get to wifi and that they had a $9.95 charge. I didn't recall having to do this from my previous stay, so I immediately called the front desk. They asked me if I was Platinum and I said no but thought it was included in my rate. They put me on hold and when returned was told that the Westin had started charging for wifi just the previous week! I was disappointed that they didn't honor the free wifi since at the time when I had booked the stay, the website did show as having free wifi. They apologized but didn't accommodate me. Other than that major disappointment, my stay was pleasant enough. I have one more stay next week, but is now a Gold status member, so the wifi will not be an issue. I advise to Westin that if they make any changes, they should notify the people with confirmed reservations of those changes prior to their stay. Had I known the wifi would not be free, I would have been able to cancel my stay and go somewhere else. I have 3 more stays in December that I decided to go with the midtown Starwood hotel as by then I will be platinum and they seem to have a concierge lounge which I didn't notice the Westin has.
October 5, 2013