Rated 5 out of 5 by lm94138 Romantic Getaway
We live in the city and I was transferring to Phoenix and my boyfriend coming month later. We spent our last night in your hotel and enjoyed it immensely.
July 20, 2014
Rated 5 out of 5 by Precious0ne Exceeds Expectations
I've stayed at this hotel many times in the past year, however, this week I definitely felt the Westin love! The staff here are absolutely amazing and respond to my issues quickly and efficiently. This week I received a surprise fruit plate for welcoming me back! I definitely recommend this oasis in the Sacramento Valley. My only issue that can't really be helped is the parking here. Many people come here to go to Scott's Seafood by the river, so the parking lot fills up quickly. I've had to time my arrival back to the hotel int he evenings, in order to get a parking spot. They do however, have a shuttle cart that will take you to the front door if you find a spot all the way in the back.
July 11, 2014
Rated 4 out of 5 by Lisa3 Great rooms but the halls need attention
We have stayed at this hotel 3 times in the past year. As always the staff service and room comfort was ideal. The lobby has been renovated and looks very modern. Attention next needs to be given to the hallway carpets that have become stretched and buckling in places. We were also surprised to see that breakfast room service dishes were still present in the hallways at 4 pm.
July 14, 2014
Rated 3 out of 5 by TravelerBarb53 Service
The service could be more enthusiastic. The snack bar is less than adequate. The breakfast should have a buffet for rushed business travelers. The room was nice though small. No minibar at lower prices. Booking a river view does not mean you will get one. My view was the parking lot. Internet did not automatically bring up the site for login. It works best by bringing up Chrome. This hotel looks like business is suffering, the lobby bar is not open. Valet is very good. Had my care ready on time each day. Basically underwhelmed.
July 10, 2014
Rated 5 out of 5 by sacramentovisitor Recent stay
The hotel and staff were outstanding.
The only problem I am having is with the SPG membership. I can't seem to get logged in or retrieve accurate information about my account.
July 11, 2014
Rated 5 out of 5 by sactraveler Staff provides great customer service
The staff at this hotel makes my stay feel like home. I am greeted very politely. They are always willing to go out of their way to make the stay more comfortable.
July 5, 2014
Rated 5 out of 5 by Pintura Very well appointed, professional courteous staff
Great setting next to river, with walking path, great bar and patio area. Room was very nicely appointed. Charge for internet in room is a cheap shot for a classy place.
Staff very professional and courteous.
July 3, 2014
Rated 3 out of 5 by GrandpaRon Dining room food (dinner) and service (breakfast)s problems
Service at dinner was excellent. However, the diced potatoes included in the Salmon special dinner were a mixture of cooked and uncooked cubes. The waitress went to the kitchen and after a while returned with a replacement serving. Unfortunately the result was the same.
The manager and wait staff comped the salmon meals. We were pleased with their response.
At breakfast the following morning, the waiter was totally incompetent and failed to deliver the food that we ordered and comply with other requests that had been made previously - water, toast, etc. The manager comped these meals WE were pleased with her response
June 17, 2014