Rated 1 out of 5 by Charlie99999 Great Disappointment
After read some good reviews with 88% rating, I decided to stay here.
This place has almost no Platinum recognition, no upgrade, no club lounge, and no club floor. The front desk does not understand the rule (best available room) and could not even provide a room with river view.
It is around 2:30 am now, I am awake because outside of my window have noise from some machines and in room has noise from refrigerator.
April 19, 2015
Rated 5 out of 5 by Jay22 Great Bay Area Escape
Westin Sacramento is an excellent choice for weekend family getaways. Located away from the hustle and bustle of downtown, the beautiful riverside setting features walking/biking paths, fire pits, bocce ball, swimming pool, and spa.
Thank you to the amazing staff. Housekeeping staff loaded down our child with a weekend's worth of Westin chocolates. Front desk, valet, restaurant, spa and all other staff were warm, welcoming, and made our visit special. Sorry I don't remember all their names.
The lobby and many guest rooms have undergone recent renovations, which may not be reflected yet in the official website photos. Try to stay on river side.
The seafood restaurant is delicious and very popular with locals and can be "packed to the gills." Consider making reservations. Valet parking makes in/out much easier if you don't want the variable of potentially long walks to the car. Restaurant tip: There is also a poolside menu with more casual options...but you have to order using the microphone button in pool area.
Getting downtown is pretty easy - about 10 min depending on traffic. Plus, hotel has a shuttle that can do pickup/drop-off within 5 miles.
If you have young children, a top highlight would be the world class train museum in Old Sacramento. If you are in Old Sac, the Hornblower 1 hour riverboat trip can be a fun option too.
Another good place for young kids is Fairytale Town (about 5 min. from the hotel and conveniently located in the same park as zoo and other kid attractions).
In any case, congrats to management for a great team and great property. Thanks for a wonderful stay. Please consider adding a "splash pad" area for kids by the pool or a playground/play structure somewhere on site to make it even more family friendly.
February 17, 2015
Rated 5 out of 5 by Kimeb Great Hotel
one of our favorite hotels to stay at. Customer service has always been excellent! The restaurant is wonderful for both breakfast, dinner and dessert.
We love just about everything about the hotel.
The amenities create a relaxing environment, where my family and I really feel we can unwind and enjoy the moment. Over all great place to stay while in Sacramento area.
Our only complaint would be even though the rooms are very clean and nice, we did have a rather worn out bed this time. We've stayed about a dozen times here and this was a first, so that was a bit disappointing, but my understanding is that they are doing a bit of renovating, so maybe the beds that are worn will get replaced.
February 7, 2015
Rated 4 out of 5 by Jesusfollower3 satisfied
captivating setting. Met all of my expectations.
January 11, 2015
Rated 5 out of 5 by sugar35 Family Reunion
Everything inside and outside is great and beautify. Enjoyed our short stay. Normailly, this hotel would be out of range. Had to stay with another family member.
October 27, 2014
Rated 4 out of 5 by Toomuch shower
The only negative was the fact that I could not use the shower. Either way I turned the handle, the water was so hot I could not get under it. And I like hot water; usually I am disappointed to not have the water hot enough.
October 27, 2014
Rated 5 out of 5 by Maximillian1 My Visit
Great service and staff were superb.
October 25, 2014
Rated 3 out of 5 by Jay12 Air Conditioning Malfunction
First, I have to say the staff is very welcoming and facilities are nice with a great location near the river, but then as many others remarked as well, the air conditioning unit was malfunctioning creating a rumbling noise which the kids described as a jet engine. We decided to turn off the air, to use the breeze from the river side view we had but due to a wedding party staying at the hotel, folks were drinking and partying until 3am down at the fire pits outside our room. Thus wasn't going to be a good night for sleeping. Also, had to contact the hotel for over charges to my credit card which they apologized and would correct.
October 14, 2014