Rated 5 out of 5 by Alfonso Wonderful River Views
This hotel exceeded my expectations. A hidden gem situated along the banks of the Sacramento River, is a new, nicely decorated and had a warm homey feel. The staff was very responsive, friendly and attentive. Rooms facing the the river have a balcony perfect for enjoying the evening delta breeze. The restaurant is worth going even if are not a hotel guest. I look forward to returning on my next trip to Sacramento.
May 15, 2013
Rated 4 out of 5 by FBERKNM If you don't use the fitness center, the hotel is very good.
I had stayed at this hotel prior to the change to the Westin brand, when it was Le Rivage. The location is good for folks wanting to be outside the city, but still close, the rooms are typical for Westin, and Scott's Seafood is good.
The only factors keeping the hotel at four stars are the self-parking and the fitness center. The self-parking is too far from the hotel, they reserve the close parking for the valet parkers. The fitness center is a joke, simply too small and completely inadequate. In the mornings, there is simply no room, only two treadmills, an eliptical and a bike, along with a single weight rack. If there are more than two or three people in the facility, you are stepping over each other. The facility at the Sacto Sheraton is not great, but still far superior to the Westin facility. Considering that Westin has arranged for loaner fitness gear and markets this as a key benefit, this particular hotel should place the fitness center in a larger space and make a greater investment in the facility.
May 10, 2013
Rated 4 out of 5 by marebare Scott's Seafood
The food was fare at best, and we were charged for two additional checks that were not ours. We disputed it and the Food and Beverage Manager insulted us by saying that guests sometimes forget charges that they have made! Really!!! Never going back! Complete idiots working in the bar...
May 17, 2013
Rated 3 out of 5 by Baffled Concerned
Everything was above my expectations until I checked out. Upon checking out, the clerk insisted on charging me for three nights. She claimed that she had no way of ascertaining that I had already been charged for a non-refundable 2 night stay with the 3rd night free. Instead of asking for my SPG number, she told me to check my e-mail. I ended up finding the confirmation, in my car, with a letter welcoming us on the front page. When I later called the office manager, I was baffled by his excuses and lack of an apology.
July 27, 2013
Rated 3 out of 5 by Jay12 Air Conditioning Malfunction
First, I have to say the staff is very welcoming and facilities are nice with a great location near the river, but then as many others remarked as well, the air conditioning unit was malfunctioning creating a rumbling noise which the kids described as a jet engine. We decided to turn off the air, to use the breeze from the river side view we had but due to a wedding party staying at the hotel, folks were drinking and partying until 3am down at the fire pits outside our room. Thus wasn't going to be a good night for sleeping. Also, had to contact the hotel for over charges to my credit card which they apologized and would correct.
October 14, 2014
Rated 3 out of 5 by TopSales Great Location!
Appeals: Location. What's not to like when you are on Sacramento river.Front desk layout. By not having 'boxed' in staff behind the desk it felt inviting. Bellmen staff were anxious to please and great help.
Disappointing: Major gripe with $10 WiFi charge. Really? These days most hotels do not charge. A/C noise. Dog barking (across from my room) non-stop. Please have separate floor for your pet friendly rooms. And for future reference train your front desk to pay attention to women traveling alone. Do not give the room with roof top outside their window - A/C units? not so much for looking at the unattractive A/C units but safety issue of having easy access to their window. I was very disappointed.
July 28, 2014
Rated 4 out of 5 by MizFitz Great hotel / restaurant for weddings
Hotel is connected to a great restaurant and makes it very convenient.
Shopping, nightlife and other services are just 10 minutes away.
Hotel and event staff were very helpful, before and during our stay for my daughters wedding and reception. The wait staff were very attentive and professional.
The fire pits, pool and bocce ball courts were a big draw and a great gathering place at night.
The outdoor tent that we held the reception in gave the wedding a nice ambience and looked really nice with the chandeliers, flowers, candles, and the river view.
It was 100 degrees during our 2 night stay and the hotel was doing everything they could to make us comfortable.
I highly recommend this property for a gathering of many or a romatic stay for 2.
July 27, 2014
Rated 4 out of 5 by Toomuch shower
The only negative was the fact that I could not use the shower. Either way I turned the handle, the water was so hot I could not get under it. And I like hot water; usually I am disappointed to not have the water hot enough.
October 27, 2014