Rated 5 out of 5 by bwalker1964 Perfect Weekend Escape
At the last minute due to weather issues, we changed our long weekend from Florida to Dallas. We opted for The Westin Park Cenral in Dallas because all of our previous stays had been nothing short of excellent. This trip was no exception. We booked the Deluxe Suite and we're very pleasantly surprised how large this room was.
The complimentary breakfast was delicious and the customer service was again, excellent as always. Great job Westin, we'll see you again very soon.
August 26, 2013
Rated 1 out of 5 by Bstone Terrible stay
I usually stay at the property a couple of times a month. Besides getting a crappy room with the worst desk chair ever it had no fridge on a hole where one was supposed to be. I also really did not appreciate getting woke up at 4:25 am by an angry employee in the hall. I am a long term customer and this really did not meet my expectations.. Really too bad considering the hotel does have a few good employees.. Pitiful.
September 25, 2013
Rated 5 out of 5 by BT1234 Great service
The staff at this hotel is exceptionally friendly and treats it's business travelers with great courtesy. I appreciate the way they make sure you have everything you need when you arrive.
October 27, 2013
Rated 4 out of 5 by ELAINE24 Disappointed
I had no idea that if I booked your hotel from a different source that I would not get the points for my stay that I anticipated. I even paid more on the outside souce by $20 per night than if I booked this direct through your hotel. I also was not told of the available point offers until I checked out. I am pleased to say that the person checking me out was able to get some of those bonus points applied. I love Starwood properties and this experience was not up to my normal expectation.
August 18, 2012
Rated 1 out of 5 by DCAB Find a different hotel
This hotel nickels and dimes its clients. What looks like complimentary water is $3.50 per bottle, there are parking charges, no "breakfast included" menu. Overall, Motel Anything has the Westin beat.
October 23, 2013
Rated 1 out of 5 by Dirkjc Poor Service
It began when the front desk told me that despite having a reservation (and being a Platinum member) that they had overbooked the hotel and there were no rooms available. After speaking with the manager they found a handicap room an hour later. I finally get into my room and try to order room service, and had to call three times to get someone to answer and then was told it would take 45 mins to get a sandwich. I cancelled my order, and immediately left. What a horrible experience!
October 28, 2012
Rated 2 out of 5 by jucanero Hotel needs refurbishment
The check-in counter was understaff so by check-in and check-out long waiting times. Waiters are very rude and service is bad. The hotel is quite. AC was not working and even after it was "repaired" it was not cooling properly. Parking gate broke two times in 3 days so long times waiting in the parking lot. After check-out bill/receipt should have been mailed and I am still waiting for it. Shower was not working properly and had no constant temperature. Shower had a water leaking.
February 20, 2013
Rated 5 out of 5 by Dokester Another Great Experience, But for the SPG Club
Once again, almost everything was right at the Westin Park Central. I typically stay on weekends when the Club is closed. It might as well have been this trip as well. No decaf coffee, no hot breakfast items, sort of a spartan offering that drive me downstairs for the $22 breakfast buffet, worth $12 maybe, but not $22. Platinum guests would be better off just getting a breakfast voucher and convert the Club to more rooms.
And $13 for self parking, less that 12 hours? Come on
May 11, 2013
Rated 4 out of 5 by jtd320 Pleasant experience
I have stayed here several time recently over the past year. Prior to that time all stays have been at the Westin Galleria. This hotel is smaller and less busy. The dining options are more limited and the club is not as expansive. It has been remodeled and rooms are in good condition. I am a lifetime SPG platinum so stay in lots of Starwood properties. This one is solid.
September 27, 2013
Rated 2 out of 5 by Napo Gluten Free Ripoff
We stayed at Westin in Dallas, Texas for a Gluten Free Expo last weekend. The Expo was great the room not so much. We could not get the room cooled down, the safe was broken and continued to make noise throughout the night and breakfast was the biggest rip off. The staff could not speak English and we paid $73.00 for the worst gluten free breakfast EVER and the gluten free bread was probably given to the hotel free from the company present at the expo.
September 11, 2012
Rated 3 out of 5 by tamistwisted supernatural Convention
The convention I attended at this hotel offered a very favorable room rate. The front desk staff was wonderful. The attendees are people that like to drink, however the bars did not open until later in the afternoon. Friday I was forced to order room service if I wanted to remain on premise. Burger and an iced tea $22. Nice. The morning coffee service was a mess. The woman didn't know what she was doing and they ran out of everything early. You need to pay more attention to who your guests are. Research. The smoking area in the front of the hotel was a disaster. The containers were full so everyone started butting on the ground, coffee cups and other refuse sat around all day. It was nasty. The room was lovely and comfortable. Adored the shower. I will probably be back next year. I hope to see improvement at that time.
September 27, 2012
Rated 1 out of 5 by Bryan92 Did not follow-through with reservation
I booked a room and received a confirmation for 2 beds. Arrived at hotel and was told that my room only had 1 paid, even though I had paid for 2. The staff did not supply a pull out bed and my guests were forced to sleep on the floor.
October 15, 2013
Rated 1 out of 5 by DissatisfiedCustomer Unacceptable Hotel
This hotel is awful on two fronts. The room was dirty, carpet and furniture stained. Smelled of smoke attempted to be covered up by a huge amount of air freshener. There was no lighting on the desk and no power strip. The second problem is this hotel is in the middle of nowhere, one walkable restaurant, a bad Benihana's. They promise you a "shuttle" to restaurants but this can take up to three hours. Being stranded at the mall for three hours was not acceptable!
April 15, 2013
Rated 2 out of 5 by Homer67 Television
We planned to stay two nights but ended up stay only one. We tried 3 times to get the TV to work. 2 times the first night and 1 time the next day. Then we have to call a 4th time and they said they would change out the TV. We were finally just tired of this so we checked out of the hotel
October 7, 2013
Rated 5 out of 5 by EC1229 The staff is extraordinary and genuine
The hospitality here is always prevalent at this hotel. I travel weekly around the country and stay at a multitude of different hotels. This is by far my favorite. The rooms are very comfortable and clean (with the exception of this past visit which is the only time in many visits). The staff remembers who I am- all the way down to the staff at the restaurant for breakfast remembering how I take my coffee. With all of the travel I do, I truly feel at home here.
January 11, 2013
Rated 4 out of 5 by GIII check in 9/23
Disappointed that there was not a small couch in the room. No vending machines on any floors. Had to go downstairs to the gift shop--which was not open around 3:30 in the afternoon. Was able to buy a coke in the bar. Bar man said all the vending machines were taken out because guests were damaging them. Not a good image of your guests.
September 27, 2013
Rated 4 out of 5 by Brian1027 Needs some work
I was recently at the Westin in Dallas for a meeting. After the first night I advised the front desk that the shower and sink had drainage issues. I was advised that it would be resolved that day. The next morning when I go to take a shower at 5:30 am the same issue exists. Showering while standing in 2 inches of water is Not something i enjoy. I would have liked if they could have advised me that it could not be resolved and offered me a different room.
May 23, 2013
Rated 5 out of 5 by Shoop great job
service level was terrific
October 24, 2013
Rated 2 out of 5 by Carlo999 Great loacation, excellent reception, poor management
Great location, customer-focused reception, poorly managed
Aside from the great location, a beautiful lobby and a customer-focused reception and restaurant staff, a good fitness center the facility is not representative of a Westin Hotel. I have recently stayed there for 17 nights and experienced no towels, no soap, no shampoo 3 times. Long black hair in both tub and on floor and hallways with leftover food on trays and trash on floors for many hours.
July 2, 2012
Rated 5 out of 5 by kempsga state fair stay
Enjoyed staying here. Very nice to give free tickets to the the fair.
October 20, 2013
Rated 2 out of 5 by Weng did not meet room expectations
very dusty, bathroom sink not draining well, when the water and flush was used for the first time, the water was dark brown, it looks like the room has not been used for awhile.
very small bathroom, sheets are not comfortable
October 7, 2013
Rated 4 out of 5 by mandyandmercy Nice time except
Everything was good except for two things. We were in room 642 and the air conditioner was NOT satisfactory. We set it as cool as it would go & it was way too warm. Another friend on 6 moved up to 12 and it was better. Also NO decalf coffee in our room & also none at Starbucks. Strange.... Nice hotel & location other than that. Your staff was absolutely wonderful & we were so thrilled to have our cat & dog with us. Thank you!!!!!!
May 27, 2013
Rated 5 out of 5 by Lou21 Wonderful place to stay
My daughter stayed at your Westin and she loved it!!! She was there to take her MCAT for med school, and your staff was so wonderful and thoughtful to surprise her with a basket full of goodies and a very sweet card wishing her luck on her tests. Made her day and made her alot less nervous about taking the test. Thank you so much for making her feel welcome and special. Will definately stay with you again.
July 31, 2013
Rated 5 out of 5 my "go to" hotel in Dallas
I regularly stay at this Westin. I have stayed at virtually all of the Starwood hotels in the Dallas area but I always return to this one when possible. It's in a great location for business on the north side of Dallas. The only downside is the current construction on 635.
The hotel is a highrise near the intersection of I75 and loop 635. The rooms are large and have been upgraded. The service is great and the staff is always helpful.
December 10, 2012
Rated 5 out of 5 by Loveroftravel Welcomed and pampered!
Not only was the hotel beautiful, clean, comfortably, and conveniently located, but the staff was wonderful!
Nice hotels are fairly easy to find, particularly with Starwood properties, but the staff made my stay exceptional.
Upon checking in, the front desk staff (Diana) was incredibly welcoming, striking up conversation in addition to the usual check-in routine.
I mentioned that I was in Dallas to celebrate my birthday, not thinking anything of it, but by the time we reached our room, the management had strawberries and champagne waiting for us. What a surprise! We felt so pampered.
I WILL stay here again, and highly recommend it. Each staff member I encountered was more than just polite - they were truly friendly and helpful.
The hotel itself is great. Comfy beds, clean bathroom… everything you would expect from a Westin. I left very impressed.
June 3, 2012
Rated 3 out of 5 by Don525 I was disappointed with how I was treated
You have a fine hotel but I was deceived about its services. When I made my reservations I was persuaded to join your SPG club without knowing what benefits I would get. When I checked in, I was given a key envelope which stated that I would be eligible for a gift. One of the gift choices was a complimentary continental breakfast. I was also told I could use my room key to access the parkig garage even after I had checked out.
When I went to obtain my continental breakfast, I was told no, I did not qualify for that. Also I used my room key to leave for lunch and return on Saturday. When I tried to leave for dinner on Saturday evening my room key would not work. I now longer had the parking slip that I had received when I first checked in and I was trapped at the garage exit.
All in all these two incidents spoiled my stay. I did not appreciate being lied to.
June 4, 2013
Rated 3 out of 5 by infinity This hotel need reworking
Upon arrival I found the elevators to be slow beyond any others I have ever been on. When the conference started the "up" escalator was broken down for the entire four days I was there. The stairs could not be found. Everbody had to use the elevators, they were consistantly crowded.
I found the room pleasant enough however the hot water for the sink took upto 5 minutes to become hot. This is a "Green Hotel".
The food was of poor quality, with a frozen menu, was I eating yesterday's short ribs?
McNellys also had a frozen menu with limited options. The bar itself was short handed at lunch and dinner service. The beer selection was expensive and average. The draft beer was warm and the and the bartenders always poured the glass short. I do not believe the spigot system was working considering the amount of foam produced.
Overall a horrible experience.
February 25, 2013
Rated 2 out of 5 by MsCassity Amenities need improvement
The rooms didn't include a fridge as stated on the website.
The value for what we paid wasn't comparable to the same types of hotels in the area. It doesn't include simple options like Free Wireless, Microwave, Fridge,. breakfast and others. The food is overpriced and the waitstaff weren't friendly at all.
The front desk staff were helpful but that certainly didn't make up for the lack of amenities in other aspects of my stay.
September 28, 2012
Rated 2 out of 5 by WashingtonTraveler Lots of $ for Little Return
The hotel still charges for Internet - both hard line and wifi...though they are quick to tell you it is free in the lobby. The breakfast buffet consistently had undercooked eggs in the morning at buffet opening. I stayed in a 4th floor room. There was a hatchet job done to the armoire to fit the television, there were no hooks near the shower, and the shower had a rain head with a wand - not something relaxing to deal with.
October 1, 2012
Rated 3 out of 5 by EDGARSANTI The worst Westin Hotel I have stayed
TV unit was not working.
A/C unit in its worst condition.
Valet staff are rude, and I decided to park my car myself. Concierge and valet staff offered to park my car but not to offer help with my luggage.
Excellent staff in checking in.
Had to call maintenance twice for the TV Uniit
I was never relaxed and never rested well during my 2 night stay in the hotel.
I would net even accept a free stay at this hotel!
June 17, 2013